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All Journal Equilibrium: Jurnal Ilmiah Ekonomi, Manajemen dan Akuntansi Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Wiga : Jurnal Penelitian Ilmu Ekonomi Innovation Business Management and Accounting Journal
Kurniawati Kurniawati
Program Studi Administrasi Publik, Sekolah Tinggi Ilmu Administrasi Bandung
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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How is the Condition of Health Services at the UPT Puskesmas Griya Antapani Bandung City? Kurniawati Kurniawati; Imanita Septian Rusdianti; Ginanjar Wira Saputra; Kornkanok Kanjanamethakul
Innovation Business Management and Accounting Journal Vol. 2 No. 1 (2023): January - March
Publisher : Mahameru Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/ibmaj.v2i1.30

Abstract

The purpose of this research is to identify and identify problems, obstacles, and efforts to overcome the quality of service at UPT Puskesmas Griya Antapani. Quality measurements in this study are responsiveness, reliability, assurance, empathy, tangibles. The research method in this research is descriptive analysis. Snow ball technique. The data collection technique is done by interviews and observation. The results of the research on the quality of immunization services at the UPT Puskesmas Griya Antapani are quite good but need to be optimized because there are still deficiencies, such as additional human resources, conventional data processing that needs to be computerized. From the results of interviews with informants, they felt that the quality of immunization services was good enough. It is suggested that the quality of immunization services in terms of responsiveness, reliability, assurance, empathy, tangibles needs to be looked at again for the progress of UPT Griya Antapani Health Center in terms of more optimal service.
Maintaining Service Quality: The Important Role of Operator Performance in Educational Institutions Ginanjar Wira Saputra; Kurniawati Kurniawati; Riza Bahtiar Sulistyan; Bhawna Bhawna
Innovation Business Management and Accounting Journal Vol. 2 No. 1 (2023): January - March
Publisher : Mahameru Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/ibmaj.v2i1.31

Abstract

The purpose of this research is to identify and analyze the important role of the performance of educational institution operators in maintaining service quality. The method used is descriptive analytical research through a quantitative approach. The samples taken were 40 elementary school operator employees in Bandung city. The results of the study conclude that the performance of the elementary school operator employees in Bandung city is good and their work results can be relied upon. Performance plays an important role in improving the quality of service for employees of the elementary school operators in Bandung city. An important implication in this study is that employees have punctuality in completing work, the quality of work can be relied upon and accounted for, have a high ability to complete work, be able to communicate well between leaders and teachers, and have high initiative in completing work and solving problems.
Analysis of Employee Performance Improvement: The Role of Social Exchange Theory Ginanjar Wira Saputra; Kurniawati Kurniawati; Ahmad Johan; Riza Bahtiar Sulistyan
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 13 No. 2 (2023): September 2023
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to examine and analyze the important role of organizational support and training in an effort to improve the performance of Bandung City Transportation Department employees. Organizational support is measured through the dimensions of caring, consideration, problem solving assistance, and the ability to forgive mistakes, while training is measured through training needs, planning, and evaluation. The sample used was 116 employees of the Bandung City Transportation Department. Analysis using multiple linear regression. The results of the analysis show that organizational support and training have a positive and significant impact on employee performance in the aspects of quality, quantity, timeliness and responsibility. The implication is that the transportation agency can consider developing stronger organizational support and optimizing appropriate training programs to improve operational efficiency and effectiveness. Future research could explore other factors that influence employee performance in broader and more diverse contexts.
PENGARUH KOMPETENSI SUMBER DAYA MANUSIA DAN KUALITAS PELAYANAN PUBLIK TERHADAP KEPUASAN MASYARAT PADA DINAS BADAN PENGELOLA PENDAPATAN DAERAH KOTA CIMAHI Suci Lufitasari; Aep Saepudin; Kurniawati Kurniawati
Equilibrium : Jurnal Ilmiah Ekonomi, Manajemen dan Akuntansi Vol 12, No 2 (2023): September
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah (LPPI) Universitas Muhammadiyah Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35906/equili.v12i2.1519

Abstract

AbstrakSecara umum kualitas pelayanan memiliki peran yang sangat penting dalam mempengaruhi kepuasan masyarakat. Buruknya kondisi kualitas pelayanan dari suatu organisasi, termasuk institusi pemerintah, dapat mengecewakan masyarakat. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh dari kompetensi sumber daya manusia dan kualitas pelayanan terhadap kepuasan masyarakat pada dinas badan pengelola pendapatan daerah cimahi. Penelitian ini menggunakan pendekatan kuantitatif dengan menggunakan menggunakan 50 sampel yang dipilih secara random. Data diambil melalui survei dengan menyebarkan kuesioner kepada responden. Kemudian data dianalisis dengan menggunakan analisis regresi linear berganda. Hasil menunjukkan bahwa kompetensi sumber daya manusia dan kualitas pelayanan publik mempengaruhi terhadap kepuasan masyarakat. Hal ini menunjukkan bahwa kompetensi sumber daya manusia yang dimiliki organisasi sangat memberikan peran penting terhadap pelayanan yang diberikan. Ketika pelayanan yang diberikan sangat baik, maka masyarakat akan merasakan kepuasan pada layanan yang diberikan. Implikasi pada penelitian ini menekankan bahwa institusi atau organisasi harus memperhatikan kedua faktor ini.Kata Kunci: Kompetensi SDM, Kualitas Pelayanan, Kepuasan MasyarakatAbstractIn general, service quality has a very important role in influencing people's satisfaction. Good service can increase people's satisfaction, while bad service can disappoint them. The purpose of this study was to determine the effect of human resource competence and service quality on community satisfaction at the Cimahi regional revenue management agency. This study uses a quantitative approach using 50 samples selected randomly. Data was taken through a survey by distributing questionnaires to respondents. Then the data were analyzed using multiple linear regression analysis. The results show that the competence of human resources and the quality of public services affect people's satisfaction. Based on the results of the coefficient of determination, a value of 7.55% is obtained and this shows that the role of the two variables is quite high. This shows that the competence of human resources owned by the organization plays a very important role in the services provided. When the service provided is very good, the community will feel satisfied with the service provided. The implications of this study emphasize that institutions or organizations must pay attention to these two factors.Keywords: HR Competence, Service Quality, Community Satisfaction
Pengaruh kualitas pelayanan pemandu museum terhadap kepuasan pengunjung di Museum Geologi Bandung Saputra, Ginanjar Wira; Kurniawati, Kurniawati; Eka Putri, Tiyana
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. 11 (2022): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (413.114 KB) | DOI: 10.32670/fairvalue.v4i11.1820

Abstract

This study aims to examine the effect of the service quality of the museum guides on visitor satisfaction at the Bandung geological museum. The method used is descriptive method with a quantitative approach, while the data collection technique is carried out by distributing questionnaires to a number of museum visitor, literature study, observation, and interviews. The results indicate that Quality of Service Guides affects significantly on visitor satisfaction. it is proven that there is a positive and significant relationship between variable X (Service Quality) and variable Y (Visitor Satisfaction). Meanwhile, based on the coefficient of determination, it is known that the achievement of the ability of variable X has an effect on variable Y, namely 56.40%, while the rest is influenced by other variables not examined in this study. Based on the research results, it can be stated that the variable quality of museum guide service and visitor satisfaction variables are good. Some suggestions that the researchers convey are to cultivate 5S smiles, greetings, greetings, courtesy and courtesy, so that visitors to the geology museum feel satisfied and comfortable getting services from guides at the Bandung Geological Museum.
Co-Authors Aep Saepudin Bhawna Bhawna Eka Putri, Tiyana Ginanjar Wira Saputra Imanita Septian Rusdianti Johan, Ahmad Kornkanok Kanjanamethakul Riza Bahtiar Sulistyan Suci Lufitasari