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All Journal Equilibrium: Jurnal Ilmiah Ekonomi, Manajemen dan Akuntansi Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Wiga : Jurnal Penelitian Ilmu Ekonomi MODERAT: Jurnal Ilmiah Ilmu Pemerintahan
Kurniawati Kurniawati
Universitas Langlangbuana, Bandung, Indonesia
Humanities Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Analysis of Employee Performance Improvement: The Role of Social Exchange Theory Ginanjar Wira Saputra; Kurniawati Kurniawati; Ahmad Johan; Riza Bahtiar Sulistyan
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 13 No. 2 (2023): September 2023
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

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Abstract

This study aims to examine and analyze the important role of organizational support and training in an effort to improve the performance of Bandung City Transportation Department employees. Organizational support is measured through the dimensions of caring, consideration, problem solving assistance, and the ability to forgive mistakes, while training is measured through training needs, planning, and evaluation. The sample used was 116 employees of the Bandung City Transportation Department. Analysis using multiple linear regression. The results of the analysis show that organizational support and training have a positive and significant impact on employee performance in the aspects of quality, quantity, timeliness and responsibility. The implication is that the transportation agency can consider developing stronger organizational support and optimizing appropriate training programs to improve operational efficiency and effectiveness. Future research could explore other factors that influence employee performance in broader and more diverse contexts.
PENGARUH KOMPETENSI SUMBER DAYA MANUSIA DAN KUALITAS PELAYANAN PUBLIK TERHADAP KEPUASAN MASYARAT PADA DINAS BADAN PENGELOLA PENDAPATAN DAERAH KOTA CIMAHI Suci Lufitasari; Aep Saepudin; Kurniawati Kurniawati
Equilibrium : Jurnal Ilmiah Ekonomi, Manajemen dan Akuntansi Vol 12, No 2 (2023): September
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah (LPPI) Universitas Muhammadiyah Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35906/equili.v12i2.1519

Abstract

AbstrakSecara umum kualitas pelayanan memiliki peran yang sangat penting dalam mempengaruhi kepuasan masyarakat. Buruknya kondisi kualitas pelayanan dari suatu organisasi, termasuk institusi pemerintah, dapat mengecewakan masyarakat. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh dari kompetensi sumber daya manusia dan kualitas pelayanan terhadap kepuasan masyarakat pada dinas badan pengelola pendapatan daerah cimahi. Penelitian ini menggunakan pendekatan kuantitatif dengan menggunakan menggunakan 50 sampel yang dipilih secara random. Data diambil melalui survei dengan menyebarkan kuesioner kepada responden. Kemudian data dianalisis dengan menggunakan analisis regresi linear berganda. Hasil menunjukkan bahwa kompetensi sumber daya manusia dan kualitas pelayanan publik mempengaruhi terhadap kepuasan masyarakat. Hal ini menunjukkan bahwa kompetensi sumber daya manusia yang dimiliki organisasi sangat memberikan peran penting terhadap pelayanan yang diberikan. Ketika pelayanan yang diberikan sangat baik, maka masyarakat akan merasakan kepuasan pada layanan yang diberikan. Implikasi pada penelitian ini menekankan bahwa institusi atau organisasi harus memperhatikan kedua faktor ini.Kata Kunci: Kompetensi SDM, Kualitas Pelayanan, Kepuasan MasyarakatAbstractIn general, service quality has a very important role in influencing people's satisfaction. Good service can increase people's satisfaction, while bad service can disappoint them. The purpose of this study was to determine the effect of human resource competence and service quality on community satisfaction at the Cimahi regional revenue management agency. This study uses a quantitative approach using 50 samples selected randomly. Data was taken through a survey by distributing questionnaires to respondents. Then the data were analyzed using multiple linear regression analysis. The results show that the competence of human resources and the quality of public services affect people's satisfaction. Based on the results of the coefficient of determination, a value of 7.55% is obtained and this shows that the role of the two variables is quite high. This shows that the competence of human resources owned by the organization plays a very important role in the services provided. When the service provided is very good, the community will feel satisfied with the service provided. The implications of this study emphasize that institutions or organizations must pay attention to these two factors.Keywords: HR Competence, Service Quality, Community Satisfaction
Pengaruh kualitas pelayanan pemandu museum terhadap kepuasan pengunjung di Museum Geologi Bandung Saputra, Ginanjar Wira; Kurniawati, Kurniawati; Eka Putri, Tiyana
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. 11 (2022): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (413.114 KB) | DOI: 10.32670/fairvalue.v4i11.1820

Abstract

This study aims to examine the effect of the service quality of the museum guides on visitor satisfaction at the Bandung geological museum. The method used is descriptive method with a quantitative approach, while the data collection technique is carried out by distributing questionnaires to a number of museum visitor, literature study, observation, and interviews. The results indicate that Quality of Service Guides affects significantly on visitor satisfaction. it is proven that there is a positive and significant relationship between variable X (Service Quality) and variable Y (Visitor Satisfaction). Meanwhile, based on the coefficient of determination, it is known that the achievement of the ability of variable X has an effect on variable Y, namely 56.40%, while the rest is influenced by other variables not examined in this study. Based on the research results, it can be stated that the variable quality of museum guide service and visitor satisfaction variables are good. Some suggestions that the researchers convey are to cultivate 5S smiles, greetings, greetings, courtesy and courtesy, so that visitors to the geology museum feel satisfied and comfortable getting services from guides at the Bandung Geological Museum.
SINERGI TANPA HENTI: STRATEGI COLLABORATIVE GOVERNANCE DALAM MEWUJUDKAN DESA CINGCIN BERSINAR (BERSIH NARKOBA) Kurniawati Kurniawati; Ginanjar Wira Saputra
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 12 No 2 (2026): Mei 2026
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v12i2.5962

Abstract

This study aims to analyze the implementation of the Collaborative Governance model in efforts to combat the dangers of drugs in Cingcin Village, Bandung Regency. The background of the problem is based on the alarming prevalence of drug abuse in the community and requires multi-sectoral involvement. The method used is descriptive qualitative with data collection through in-depth interviews, participant observation, and documentation studies. The results show that collaborative governance has been formed through a Community-Based Intervention (IBM) forum involving the Village Government, Bhabinkamtibmas, BNN, and community leaders. The novelty of this study reveals that although the pillars of collaboration are active and supported by the village budget, the level of community participation has only reached the partnership stage and is still low among vulnerable youth groups. In conclusion, this model lays a promising foundation for collaboration, but public inclusivity and participation in the planning and evaluation stages need to be improved for program effectiveness.
Co-Authors Aep Saepudin Bhawna Bhawna Eka Putri, Tiyana Ginanjar Wira Saputra Imanita Septian Rusdianti Johan, Ahmad Kornkanok Kanjanamethakul Riza Bahtiar Sulistyan Suci Lufitasari