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All Journal Jurnal Sistem Informasi, Manajemen, dan Akuntansi (SIMAK) Jurnal Abdimas Musi Charitas
Prisca Yeniyati
Universitas Katolik Musi Charitas
Humanities Computer Science & IT Economics, Econometrics & Finance Education Health Professions Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences

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PENGELOLAAN PANTI ASUHAN SANMA PASANG SURUT: METODE PENDAMPINGAN ANAK Agustinus Riyanto; Fransiska Soejono; Prisca Yeniyati; Theresia Sunarni; Suzzana Winda Artha Mustika; Stefanus Halim
Jurnal Abdimas Musi Charitas Vol. 2 No. 1 (2018): Jurnal Abdimas Musi Charitas
Publisher : Universitas katolik Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (120.119 KB) | DOI: 10.32524/jamc.v2i1.560

Abstract

The purpose of this community service activity is first, to provide additional knowledge and experience about the mentoring method that can be used for the Children of the Santa Maria Orphanage. The second objective is to provide additional knowledge, skills and insight into the values of goodness to the Children of the Orphanage St. Maria (SanMa). The activities were conducted in the workshop of the UKMC lecturers team for child counselors who were packed in the form of debriefing for the child's companion. Assistance for foster children is packaged in the form of games, the development of mindset through inspiring film / video, as well as facilitation skills for foster children under the age of 5 years through the activities of drawing and coloring together. The division of questionnaires is done at the end of the activity as feedback on activities that have been done. Positive responses of participants to the activities performed were seen from the interviews and filling questionnaires.
RELATION BETWEEN SERVICE QUALITY AND CUSTOMER SATISFACTION Agatha Septianna Sri Ratnasari; Antonny Wijaya; Prisca Yeniyati
SIMAK Vol 20 No 02 (2022): Sistem Informasi, Manajemen, dan Akuntansi (SIMAK)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Atma Jaya Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35129/simak.v20i02.374

Abstract

The purpose of this research is to analyze the relation between service qualityand customer satisfaction within Musi Charitas Catholic University. The result of thisstudy will help management to improve service quality and satisfaction among thestudents and hopefully all variables will also fit and match with university values i.e.CHAMPION. 300 questionnaires were distributed to the students from 4 facultiesusing convenience sampling technique, but only 214 questionnaires available to beprocessed. The result shows that Service Quality 61,6% significantly have positiveimpact related to customer satisfaction, and the rest of it 38,4% related with otherfactors.
Co-Authors Antonny Wijaya Fransiska Soejono Riyanto, Agustinus Sri Ratnasari, Agatha Septianna Stefanus Halim Suzzana Winda Artha Mustika Theresia Sunarni