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All Journal Jurnal Ilmu Administrasi Bisnis Pendas : Jurnah Ilmiah Pendidikan Dasar
Riski Amelia
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Economics, Econometrics & Finance Other

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Pengaruh Kualitas Pelayanan Dan Kinerja Karyawan Terhadap Kepuasan Pasien (Studi Kasus Pada Pasien Rawat Inap RS.Pelabuhan Jakarta) Riski Amelia; Rodhiyah Rodhiyah
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (263.261 KB) | DOI: 10.14710/jiab.2016.13498

Abstract

Hospital is a health facility conducting personal health services includes promotive, preventive, curative, and rehabilitative services providing inpatient, outpatient, and emergency services. Many factors that affect patient satisfaction, one of them is the quality of service and employee performance. This study aims to determine the effect of service quality and employee performance to patient satisfaction. The primary data used by providing questionnaires to hospitalized patient with a total of 100 respondents are determined using a Slovin formula table. Respondents are taken using accidental sampling and purposive sampling method.Results and Discussion. Quality of service to both patient satisfactions with average score of 3,754, employee performance with average score of 3,772 and satisfactory patient satisfaction with average score of 3,794. Service quality significantly influence towards patient satisfaction (p <0,05) with a correlation coefficient of 0,507, R2 0,257 and t count value of 5.829 > t table 1,6606. Employee performance significantly influence towards patient satisfaction (p<0,05) with a correlation coefficient of 0,462, R2 0,214 and t count value of 5,163 > t table 1,6606. But the results of recapitulation of service quality regarding duration of the service before it is sent to the infirmary has a result below the average i.e. 3,67. Service quality and employee performance significantly influence towards patient satisfaction with correlation coefficients of 0,578, R2 0,334 and F count test results of 24,361 > F table 3,090.In conclusion and suggestions, service quality and employee performance significantly influence towards patient satisfaction either partially or simultaneously. It is suggested to hospitals to improve service quality and employee performance, maximize service in dealing with patients, improving the readiness and responsiveness, accelerate delivery time to patient care space, and the arrival of the doctor in charge. It is useful to give satisfaction to the patients who are undergoing medical treatment at the hospital.
PEMBERANTASAN TINDAK PIDANA KORUPSI MELALUI UPAYA PENAL DAN NON-PENAL DI INDONESIA (DALAM PERSPEKTIF CRIMINAL POLICY) Riski Amelia; Saut P. Panjaitan; Henny Yuningsih
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 10 No. 04 (2025): Volume 10 No. 04 Desember 2025 Terbit
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v10i04.35714

Abstract

Crime is something that cannot be avoided. One form of crime that often occurs is premeditated murder. Premeditated murder cases are triggered by several factors. In this case the author will examine the factors that cause a person to commit a criminal act of premeditated murder in the study of Criminology and theories in criminology which can be used as a basis for analyzing the motive for a premeditated murder. This research uses qualitative methods by describing data sources, books and existing literature. From the results of research carried out by the author, in crime cases, especially cases of premeditated murder which the author addresses in this article, Criminology examines the factors that cause a person to commit the crime of premeditated murder, namely: Economic Factors, Revenge Factors, Environmental Factors, and Educational Factors that is often the reason or cause in a case of premeditated murder. The criminological theories used in analyzing a motive for premeditated murder are: Differential Association Theory, Anomie Theory, and Social Control Theory.
Co-Authors Henny Yuningsih Rodhiyah Rodhiyah Saut P. Panjaitan