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All Journal JAM : Jurnal Aplikasi Manajemen ASEAN Marketing Journal
Nasution, Hanny
Unknown Affiliation
Decision Sciences, Operations Research & Management Social Sciences

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Religiosity Aspect in Consumer Behaviour: Determinants of Halal Meat Consumption Jusmaliani, Jusmaliani; Nasution, Hanny
ASEAN Marketing Journal Vol. 1, No. 1
Publisher : UI Scholars Hub

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Abstract

Previous studies indicate that religion may influence consumer attitude and behavior in general, especially in food purchasing decisions and eating habits. There are limited studies that examined the role of religiosity in consumer behaviour; especially in relations to halal meat consumption. Due to gaps found in the literature, this study investigates the determinants of intention to eat halal meat. It also examines the levels of determinants of halal meat consumption between Indonesian Muslim living in Jakarta and Melbourne. Respondents were personally and electronically contacted. In total, 160 questionnaires were completed for this initial study. The results indicate that behavioural control and availability of halal meat have significant impact on intention to eat halal meat. The results further suggest that in general there are no significant differences in the levels of determinants of halal meat consumption between Indonesian Muslim living in Jakarta compared to those of in Melbourne, except for availability of halal meat. This study contributes to the marketing literature focuses on the impacts of religion on consumer behaviour which is still under researched.
AN EXAMINATION OF CUSTOMER SATISFACTION TOWARD ONLINE FOOD SHOPPING DURING COVID-19 PANDEMIC Wahyuningsih, Wahyuningsih; Nasution, Hanny; Roostika, Ratna; Yeni, Yulia Hendri
Jurnal Aplikasi Manajemen Vol. 20 No. 2 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.02.02

Abstract

Customer satisfaction has been considered a key strategic indicator to enhance marketing performance. This study was conducted to compare the satisfaction level of consumers toward online food shopping based on generational differences. The data were collected from consumers who purchase food from the restaurant using the online application across Indonesia. The cross-sectional data were collected utilizing an online questionnaire using Google online application. A total of 445 responses were found to be valid. Descriptive statistics analysis and independent sample T-test were employed to describe behavior in purchasing food online and the difference in customer satisfaction perceived by two generational cohorts. The results show that Gen Y and Gen Z have a significantly different levels of satisfaction. Gen Y feels a higher level of satisfaction than Gen Z. The managerial implications for restaurant managers and service providers are offered. Future research might investigate customer satisfaction for other generational cohorts, for instance, Baby Boomers, generation X, and others. In addition, future research might be conducted for different cultural backgrounds by adding other variables (eWOM, loyalty, marketing performance) resulting from customer satisfaction.
The Drivers of Repurchase Intention During The Corona Pandemic: An Examination of Gender Difference Wahyuningsih, Wahyuningsih; Nasution, Hanny; Yeni, Yulia H; Roostika, Ratna
ASEAN Marketing Journal Vol. 14, No. 1
Publisher : UI Scholars Hub

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Abstract

Manuscript type: Research Article Research Aims: To examine the drivers of repurchase intention and test the difference between male and female consumers on the relationships between consumption value, satisfaction, and repurchase intention. Design/methodology/approach: This study employs a descriptive research design. Data were collected from 214 consumers who purchased food from the restaurant using the online application. Structural Equation Modeling has been employed to test the proposed hypotheses. Research Findings: This study finds that repurchase intention is driven by perceived consumption value and satisfaction for all consumers. The result suggests that male and female consumers perceived different perceptions of the relationships between consumption value, satisfaction, and repurchase intention. Theoretical Contribution/Originality: The findings of this study contribute to the body of knowledge in marketing literature by enlarging the linkage between consumer behavior and market segmentation theory. Understanding market segmentation, specifically based on gender differences, will help marketers formulate a better marketing strategy relevant to the market's characteristics. Practitioner/Policy Implication: Restaurant managers are suggested to increase their delivered consumption value, including functional value, social value, emotional value, safety value, and information value. Website providers are encouraged to increase delivered emotional value for consumers as they seek convenience in delivery service, transaction, and payment. Research limitation/Implications: This study was conducted in Indonesia using cross-sectional data; therefore, future research might replicate and enlarge the model of study to be implemented in a cross-cultural context using a longitudinal approach.
Co-Authors Jusmaliani, Jusmaliani Ratna Roostika Wahyuningsih Wahyuningsih Yeni, Yulia H Yulia Hendri Yeni