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All Journal JURNAL ECONOMIA House of Management and Business Journal International Journal of Economics, Business and Innovation Research Jurnal Bisnis dan Kewirausahaan
Yunus Agung Kristanto
Universitas Negeri Yogyakarta
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Journal : House of Management and Business Journal

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ANALISIS PENGARUH KUALITAS LAYANAN DAN KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN Rahardjo, Budi; Kristanto, Yunus Agung
House of Management and Business (HOMBIS) Journal Vol 3, No 1 (2024): House of Management and Business (HOMBIS JOURNAL)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Muhammadiyah Gombong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26753/hombis.v3i1.1330

Abstract

This research focuses on MSMEs with food and beverage products located in the South Square of the Yogyakarta Palace. The aim of this research is to analyze the influence of service quality and product quality on consumer satisfaction. This study uses a quantitative approach. The research sample consisted of 50 respondents from the population of MSME consumers with food and beverage products in the South Square area. The results of this research indicate that improving the quality of services and products can contribute positively to the level of consumer satisfaction. The managerial implication that can be implemented is that MSME food and beverage product operators located in the South Square of the Yogyakarta Palace can increase consumer satisfaction by improving the quality of the services and products they offer.
Co-Authors Agung Kristanto, Yunus Budi Rahardjo Fajar Eryanto Septiawan Najmudin Rini Setyaningsih Sudarto Sudarto Sunarta Sunarta Vigoureux Chinyabuuma Titho