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joni gusmali
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ANGKUTAN UDARA LOGISTIK CERAH TAHUN 2022 , STUDI KASUS DI BANDARA SOEKARNO HATTA DAN BANDARA PAPUA TAHUN 2022 arista atmadjati; joni gusmali
LIAISON JOURNAL OF BEST Vol. 1 No. 02 (2022): LIAISON JOURNAL OF BEST
Publisher : IULI Publisher

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Abstract

The existence of Soekarno hatta Tangerang and Papua,s airports International Airport are very vital, especially for air cargo transportation. As one of the busiest airports in Indonesia,Soekarrno Hatta airports has an important role as the main gateway for air cargo traffic in the central and eastern regions of Indonesia,as well as Papua,s airports in eastern Indonesia area., in which distributes domestically and internationally, and regional . This study uses a quantitative approach where the research is entitled Analysis of Air Cargo Demand During a Pandemic Period at Soetta and Papua,s . This study uses data collection techniqueswith primary and secondary data collection. The results obtained are the characteristics of demand for air cargo during the pre-pandemic and during the pandemic at Soetta airport and Papua,s airports , which is divided into 8 cargo classifications, namely Dangerous Goods, General Cargo, Live Animal, Marine Product, Newspaper, Perishable Cargo, Human Remain and Valuable Goods. The freight cargo in indo esia even facing pandemic era for 2 years 2022, 2021 but at the other hand the government policy has supported with declared some encouraging regulation to airlines busnissess. At year 2022 regulation said that cargo not only accepted at belly cargo compatement but general cargo could loading at cabin compartment. Thats why the air cargo increase 20,53 % for national growth . specially air cargo at airport Soekarno Hatta air cargo tramendously increase 81,78 % only in AP II area and Soekarno Hatta comparing year of 2019.Keywords: Air Cargo, Demand, Comparison, Pandemic and year 2022.
The Influence of Service Quality and Brand Image Towards Customer Satisfaction in Garuda Indonesia Airlines syafina dhiaz fhahira; ra afera ratna wijayanti; muhammad affandi; joni gusmali
LIAISON JOURNAL OF BEST Vol. 2 No. 2 (2023): Volume II
Publisher : IULI Publisher

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When consumers buy a product, there are many factors that influence these consumers in making decisions, starting from internal factors or external factors to produce satisfaction for the consumers themselves. Service quality is one aspect when consumers use services or buy products from a trademark or company. Service quality is the main activity carried out by a trademark or company to provide satisfactory service to consumers in the long run. The aviation business is one of the industries that is concerned with the quality of their service to provide the best service to consumers so that consumers are satisfied with the services provided. In addition to service quality, brand image is also an important aspect of customer satisfaction because consumers will see whether a trademark or company has a good image or not and consumers will use services or goods from brands or companies that they frequently use or that already exist in their minds. The purpose of this study is to analyze the impact of service quality and brand image on customer satisfaction in the aviation industry. This study uses descriptive and quantitative research with the aim of wanting to know the relationship of three variables namely service quality, brand image and customer satisfaction with each sub-variable. This study uses quantitative data by distributing questionnaires as a method of collecting data. Keywords: Service Quality, Brand Image, Customer Satisfaction, Airline Industry
JOB SATISFACTION AND EMPLOYEE ENGAGEMENT FOR EMPLOYEES PERFORMANCE ahmad rabbani; ra afera ratna wijayanti; joni gusmali; achmad zulfiqo irwan
LIAISON JOURNAL OF BEST Vol. 2 No. 2 (2023): Volume II
Publisher : IULI Publisher

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Abstract

Facing competition in today’s free market, every company will try as optimally as possible to maintain its assets. Employees as human resources are one of the factors that cannot be duplicated or imitated by competitors and are considered the most valuable assets if managed and involved properly. One way to manage and maintain the main human resources today is to focus on organizational performance through evaluating the employee’s job satisfaction and employee engagement. This research aims to analyze the influence of job satisfaction and employee engagement on organizational performance. This research is using quantitative data in form of questionnaires were distributed to 54 employees who works in PT. Aero Wisata. Structural Equation Modeling (SEM) was applied to produce path diagram, regression weights and model fit to analyze the research model. Result found that job satisfaction has a positive influence significantly on organizational performance by 39%. But employee engagement has a positive but not significantly influence on organizational performance by 30%. Based on the result, PT. Aero Wisata is suggested to carry out further identification related to job evaluations and sincrease collaboration between departments in order to create harmony that supports the direction and setting goals of the company Keyword: Job Satisfaction, Employee Engagement, Organizational Performance
Co-Authors Abda Abda achmad zulfiqo irwan ahmad rabbani arista atmadjati Muhammad Affandi Muzayyanah Yuliasih ra afera ratna wijayanti Siti Asriati syafina dhiaz fhahira