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All Journal Ilomata International Journal of Social Science Jurnal Ilmu Administrasi Publik
Mira Permata Sari
Institut Ilmu Sosial dan Manajemen STIAMI
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Extrinsic and Intrinsic Motivation to Improve the Quality of Public Services: A Case Study at the Rumah Sakit Umum Daerah (RSUD) Cengkareng Mira Permata Sari; Baby Poernomo; Mara Elaiza Augustine Flores; Nataya Premchaiporn
Ilomata International Journal of Social Science Vol 3 No 4 (2022): October 2022
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (447.904 KB) | DOI: 10.52728/ijss.v3i4.590

Abstract

This research is intended to answer the questions how the employees of RSUD Cengkareng can improve the quality of their services with extrinsic and intrinsic motivation and what are the obstacles encountered in improving the service quality of RSUD Cengkareng. Data collection methods in this qualitative research are interviews and documentation. The interviews conducted were semi-structured interviews. Researchers conducted interviews with 20 non-medical employees with the criteria of having worked for more than 5 years to obtain data on whether employees have intrinsic motivation to work and provide excellent service to patients and whether the leadership at Cengkareng Hospital provides extrinsic motivation to employees so that they can continue to work. improve services to patients. To get more objective results, the researchers also interviewed 20 Cengkareng Hospital patients, in order to obtain data related to how the services provided by the employees at Cengkareng Hospital. The results of this study indicate that extrinsic motivation given by superiors is highly expected by employees so that employees' intrinsic motivation can increase to provide better services to patient.
Analisis Efektivitas Pemungutan Bea Perolehan Hak Atas Tanah Dan Bangunan (BPHTB) Dalam Rangka Meningkatkan Penerimaan Pajak Daerah Di Unit Pelayanan Pemungutan Pajak Daerah (UPPPD) Kecamatan Koja Pada Tahun 2020-2022 Arda Ika Aslami; Mira Permata Sari
Jurnal Ilmu Administrasi Publik Vol 3, No 6: November 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v3i6.3476

Abstract

Background: in 2020-2022 BPHTB revenue has failed to meet the predetermined BPHTB target. The highest achievement was only 87.53%. This study aims to analyze the effectiveness of collecting LBRAF (Land and Building Rights Acquisition Fees) in order to enhance local Tax Revenue at the Koja District RTCSU (Regional Tax Collection Service Unit) between 2020 and 2022. Additionally, it aims to identify the challenges encountered and the efforts made by the Koja District RTCSU (Regional Tax Collection Service Unit) in conducting this analysis. The research adopt a qualitative descriptive approach, employing data collection techniques such as Interviews, Observation, Documentation, and Triangulation. Interviews were conducted with key stakeholders including the Head of the Collection Unit, the Head of the Koja District RTCSU (Regional Tax Collection Service Unit), Academics, and Taxpayers. The findings indicate that the collection of LBRAF (Land and Building Rights Acquisition Fees) has been ineffective, evident from the failure to achieve the annual collection targets. However, this is juxtaposed with fluctuations in the issuance of RTPC (Regional Tax Payment Certificates) over the years. The low level of Taxpayer Awareness in reporting and Paying Taxes, as well as suboptimal socialization efforts, are identified as key contributing factors. The study identifies challenges including a limited number of Tax Officers, inadequate Taxpayer understanding of Technology, and highlights the Service Unit’s efforts, such as conducting socialization activities, improving services, supervising the collection process, enforcing legal sanctions for Tax Violators and other using social media
Co-Authors Arda Ika Aslami Baby Poernomo Mara Elaiza Augustine Flores Nataya Premchaiporn