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All Journal Formosa Journal of Applied Sciences (FJAS) Edugama: Jurnal Kependidikan dan Sosial Keagamaan
Ali M Zebua
IAIN Kerinci
Control & Systems Engineering Decision Sciences, Operations Research & Management Education Engineering Social Sciences

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Marketing Strategy in Managing Hospital Patient Satisfaction Wawan Novianto; Firdaus; Ali M Zebua
Formosa Journal of Applied Sciences Vol. 1 No. 6 (2022): November 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjas.v1i6.1719

Abstract

The purpose of this research is to menganaisis the influence of the value of customer and Patient Satisfaction Marketingterhadap Experiential BPJS MMC Hospital in Jambi. Sample research that used as many as 100 people respondents, where data from samples collected using a questionnaire and then analyzed by Structural Equation Modelling (SEM) component-based partial least squares path modeling (PLS-SEM). Based on research results that have been obtained, it can be inferred, the value of a customer is reflected by the dimensions of emotional value, social value, performance, value, and price value of moneysecara partial positive and significant effect against patient satisfaction BPJS MMC Hospital in Jambi. Marketingyang is reflected by the experiential dimension of sense, feel, think, and actsecara partial positive and significant effect against patient satisfaction BPJS MMC Hospital in Jambi. Collectively the value of customers and experiential marketingmemiliki influence on patient satisfaction BPJS MMC Hospital in Jambi.
Tasamuh Value As Conflict Resolution In Multickultural Society Ali M Zebua; Rahmat Fauzi
Edugama: Jurnal Kependidikan dan Sosial Keagamaan Vol. 8 No. 2 (2022): Edugama: Jurnal Kependidikan dan Sosial Keagamaan
Publisher : PASCASARJANA IAIN SYAIKH ABDURRAHMAN SIDDIK BANGKA BELITUNG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32923/edugama.v8i1.2515

Abstract

Conflict in diversity is a problem that never stops. Even though the Indonesian state which has the philosophy of Unity in Diversity is seen as a country that upholds the value of tolerance, various diversity can live in harmony and peace in one area, but now the attitude of tolerance that this nation has is starting to fade and shift to intolerance by blaming each other, disbelieving each other. , and sometimes even lead to criminal acts. This conflict does not only occur between different religious communities, fellow religious people also often occur due to differences in views. The fading attitude of tolerance has become a serious conflict that can be fatal, so serious handling is needed on this matter. In fact, the government itself has always echoed the application of religious moderation, one of which is to make it happen by mutual respect and mutual respect. It is appropriate for the value of tasamuh to be reinterpreted to become a resolution of diversity conflicts. So the author describes the concept of tasamuh in this paper by analyzing verses related to tolerance. Through this paper, it can help in anticipating the occurrence of such diversity conflicts.
Co-Authors Firdaus Rahmat Fauzi Wawan Novianto