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All Journal JURNAL MUTIARA MANAJEMEN Altifani : Jurnal Pengabdian Masyarakat Ushuluddin, Adab, dan Dakwah
Hilda Syaf'aini Harefa
Universitas Sari Mutiara Indonesia
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Pendampingan Pengelolaan Arsip Pada Pegawai Administrasi Kantor Hukum Rolando Marpaung & Partner Hilda Syaf'aini Harefa; Maretta Ginting; Siska Dwi Ningsih
Altifani : Jurnal Pengabdian Masyarakat Ushuluddin, Adab, dan Dakwah Vol. 2 No. 2 (2022): Desember
Publisher : Fakultas Ushuluddin, Adab, dan Dakwah

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (755.94 KB) | DOI: 10.32939/altifani.v2i2.1794

Abstract

Archives are written records both in the form of pictures and charts which contain information about a subject (subject matter) or events that people make to help people's memory (that) too. The function of an archive is as a memory for a company or individual, as evidence, for human safety, and so on. Records management in an organization is very important, considering that archives are one of the evidences in an activity that has occurred. Therefore, archive management activities must always be maintained. Various information relating to organizational development and operational activities is always maintained by maintaining organizational records. Given the importance of archives, it is necessary to make efforts to improve and perfect the archive system optimally so that it can run well, efficiently and effectively. This activity aims to improve the skills of participants who are administrative employees of the Rolando Marpaung & Partner Law Office in storing and protecting records properly. The scope of this activity was carried out at the Law Office of Rolando Marpaung & Partners with all 6 (six) administrative employees participating. The results of this assistance show that based on the results of the questionnaire given to the participants, the success rate was stated to be 100%. The conclusions of this activity are (1) The implementation of this community service went smoothly according to the expectations of the community service implementation team, (2) The participants felt that this community service activity was useful, because the participants were aware of the importance of managing records for the survival of an organization, (3) The participants' responses to the community service activities carried out stated that the delivery of the material was good and the participants understood the explanations given. This is shown by the interactive atmosphere between the participants and the service team and (4) With the assistance of archive management, it facilitates the process of storing, organizing and retrieving archives.
Pendampingan Preservasi Koleksi Buku di Perpustakaan Nusa Tunas Unggulan (NTU) Academy Medan Hilda Syaf'aini Harefa; Maretta Ginting; Ronnie Togar Mulia Sirait
Altifani : Jurnal Pengabdian Masyarakat Ushuluddin, Adab, dan Dakwah Vol. 3 No. 1 (2023): Juni
Publisher : Fakultas Ushuluddin, Adab, dan Dakwah

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Preservation of library materials in the library environment is an activity that should get attention. preservation or maintenance of library materials in general is the activity of preserving, maintaining and repairing library materials from destruction, fragility caused by humans, insects, dust, light and the natural environment. In practice, collection preservation activities are not only the responsibility of librarians. Ideally it also requires awareness of users who utilize and use the collection. The purpose of this activity is to increase understanding regarding book collection preservation and improve skills related to book collection preservation. The result of this activity is that the implementation of community service runs smoothly according to the expectations of the community service implementing team, the participants feel that this community service activity is useful, because the participants are aware of the importance of preserving library materials in preserving library materials owned by the library, Participant responses for the service activities carried out stated that the delivery of the material was good and the participants understood the explanation given. This is shown by the interactive atmosphere between the participants and the service team and by assisting with the preservation of book collections, thus adding insight both theoretically and practically regarding the procedure for repairing damaged book collections and preventing damage to book collections.
PENGARUH KUALITAS PELAYANAN DAN WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN PADA SWALAYAN MAJU BERSAMA DI KAPTEN MUSLIM Maretta Ginting; Idahwati Purba; Hilda Syaf'aini Harefa; Windiwati Anggriani Laia; Rosalina Ginting
JURNAL MUTIARA MANAJEMEN Vol 11 No 1 (2026): Jurnal Mutiara Manajemen
Publisher : UNIVERSITAS SARI MUTIARA INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51544/jmm.v11i1.6357

Abstract

Latar belakang:Meningkatnya persaingan bisnis ritel yang menuntut setiap pelaku usaha untuk meningkatkan keputusan pembelian konsumen melalui kualitas pelayanan dan word of mouth. Kualitas pelayanan yang baik serta informasi dari mulut ke mulut yang positif diduga menjadi faktor penting dalam memengaruhi keputusan pembelian konsumen di Swalayan Maju Bersama Kapten Muslim. Tujuan: untuk memahami sejauh mana kualitas pelayanan dan word of mouth memengaruhi keputusan pembelian, baik ditinjau secara parsial maupun secara simultan. Metode: menggunakan metode deskriptif kuantitatif dengan tujuan menggambarkan fenomena yang diteliti. Populasi penelitian adalah seluruh konsumen PT. Swalayan Maju Bersama sebanyak 6.300 orang, dengan sampel 98 responden yang dipilih menggunakan purposive sampling berdasarkan rumus Slovin. Data dianalisis melalui uji instrumen, uji asumsi klasik, regresi linier berganda, uji hipotesis, dan koefisien determinasi (R²) untuk mengetahui kontribusi variabel penelitian. Temuan pada penelitian mengindikasi bahwa kualitas pelayanan serta word of mouth memberikan dampak positif dan signifikan terhadap keptusan pembelan, baik ketika dianalisis secara parsial maupun saat diuji secara simultan. Hasil: menunjukkan bahwa kualitas pelayanan dan word of mouth berpengaruh positif dan signifikan terhadap keputusan pembelian, baik secara parsial maupun simultan. Temuan ini mengimplikasi bahwa peningkatan kualitas pelayanan serta pengelolaan word of mouth yang baik menjadi faktor penting dalam mendorong keptusan pembelian di Swalayan Maju Bersama. Kesimpulan: Pelayanan yang cepat, ramah, dan nyaman mampu meningkatkan kepuasan serta keyakinan konsumen, sementara pengalaman positif pelanggan turut membentuk word of mouth yang memperkuat citra swalayan. Kedua variabel tersebut saling berkaitan dan perlu dikelola secara berkelanjutan untuk meningkatkan keputusan pembelian.
Co-Authors Idahwati Purba Maretta Ginting Ningsih, Siska Dwi Ronnie Togar Mulia Sirait Rosalina Ginting Windiwati Anggriani Laia