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All Journal Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Jurnal Ilmu Manajemen dan Akuntansi Terapan
Emi Wardati, Emi
STIE TOTALWIN SEMARANG
Economics, Econometrics & Finance

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DETERMINAN LOYALITAS MAHASISWA Wardati, Emi
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol 4, No 2 (2013)
Publisher : STIE Totalwin Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (5.177 KB)

Abstract

This study examines the effect of determinant factors of student loyalty. Population in this study were students in STIE Totalwin Semarang. Based on purposive sampling method, 240 samples were obtained by observation data. The results of this study indicate that students satisfaction, students trust, students commitment, and students perception about learning has significant influence on student loyalty
MENDORONG PERILAKU ETIS TENAGA PENJUALAN MELALUI GAYA KEPEMIMPINAN MANAJER PENJUALAN Wardati, Emi
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol 5, No 1 (2014)
Publisher : STIE Totalwin Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (5.177 KB)

Abstract

A significant amount of research has focused on the ethical dilemmas facing business-to-business salespeople and the conflicts these salespeople face in making decisions on how best to represent and sell their products. A number of studies have identified the common implications that result as a consequence of ethical or unethical behavior, but few studies have made an attempt to understand the factors that lead to ethical salesperson intentions. The present study empirically examines antecedents of ethical salesperson behavior.
FAKTOR-FAKTOR YANG MEMPENGARUHI LOYALITAS MAHASISWA Wardati, Emi
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol 5, No 2 (2014)
Publisher : STIE Totalwin Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (5.177 KB)

Abstract

The purpose of this research is to analyze the influence of the quality of teaching,  and the quality of service in conjunction with satisfaction and loyalty student of the STIE Totalwin Semarang. Data were obtained through a questionnaire and analyzed using Structural Equation Modeling (SEM). The results showed that student loyalty can be built from a variable learning through student satisfaction and student loyalty can also be constructed from the quality of service through student satisfaction.
DETERMINAN LOYALITAS MAHASISWA Wardati, Emi
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol. 6 No. 1 (2015): Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT)
Publisher : Sekolah Tinggi Ilmu Ekonomi Totalwin

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (448.037 KB) | DOI: 10.36694/jimat.v6i1.92

Abstract

This study examines the effect of determinant factors of student loyalty.Population in this study were students in STIE Totalwin Semarang.Based on purposive sampling method, 240 samples were obtained byobservation data. The results of this study indicate that studentssatisfaction, students trust, students commitment, and students perceptionabout learning has significant influence on student loyalty
MENDORONG PERILAKU ETIS TENAGA PENJUALAN MELALUI GAYA KEPEMIMPINAN MANAJER PENJUALAN Wardati, Emi
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol. 5 No. 1 (2014): Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT)
Publisher : Sekolah Tinggi Ilmu Ekonomi Totalwin

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (475.857 KB) | DOI: 10.36694/jimat.v5i1.72

Abstract

A significant amount of research has focused on the ethicaldilemmas facing business-to-business salespeople and the conflictsthese salespeople face in making decisions on how best to representand sell their products. A number of studies have identified thecommon implications that result as a consequence of ethical orunethical behavior, but few studies have made an attempt tounderstand the factors that lead to ethical salesperson intentions.The present study empirically examines antecedents of ethicalsalesperson behavior.
ANALISIS PENGARUH KUALITAS MANAJEMEN PENANGANAN KELUHAN PELANGGAN DAN E-SERVICE QUALITY TERHADAP LOYALITAS DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING: Studi pada Pengguna E-commerce C2C Bukalapak Prasetya, Adhitya Yoga; Wardati, Emi
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol. 9 No. 2 (2018): Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT)
Publisher : Sekolah Tinggi Ilmu Ekonomi Totalwin

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (332.18 KB) | DOI: 10.36694/jimat.v9i2.171

Abstract

This paper develops a research model to examine the relationshipamong e-service quality, quality customer problem management, customersatisfaction and customer loyalty. Data from a survey of Bukalapakcustomers were used to test the research model. Confirmatory factoranalysis was conducted to examine the reliability and validity of themeasurement model, and the structural equation modelling technique wasused to test the research model. The analytical results showed that thedimensions of e-service quality, quality customer problem management,affect overall customer satisfaction and customer loyalty. Moreover, thelatter in turn are significantly related to customer customer loyalty.
Co-Authors Adhitya Yoga Prasetya