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All Journal TeknoIS : Jurnal Ilmiah Teknologi Informasi dan Sains Jurnal Ilmiah Informatika dan Komputer Jurnal Saintekom (Sains dan Teknologi Komputasi) KIAT: Kajian Ilmiah Pengabdian Masyarakat
Derman Janner Lubis
Universitas Binaniaga Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Engineering

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Penerapan Metode Topsis untuk Pemeringkatan Layanan Mobile Banking Berdasarkan Data Transaksi Nasabah Ari Kurniawan; Derman Janner Lubis
Jurnal SAINTEKOM (Sains dan Teknologi Komputasi) Vol 2 No 3 (2026): September 2026
Publisher : Lembaga Penelitian, Pengembangan, dan Pengabdian Kepada Masyarakat (LP3M) – Universitas Binaniaga Indonesia (UNBIN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36350/jskom.v2i3.119

Abstract

Ranking mobile banking services is crucial for banks to determine which services are more strategically valuable, not just frequently used. However, banks have traditionally ranked services solely based on frequency of use, while other aspects such as number of users, average transaction amount, and average transaction costs are also important. This creates a gap because the ranking results are biased. Using the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) method, this study addresses this gap by considering multiple criteria, resulting in more accurate results. The product test results from user validation were declared "Very Feasible" with a 96% achievement percentage. The Spearman rank test yielded a value of 0.43, which falls into the "Moderate" category, indicating that the relationship between the variables is quite significant and influential, but not yet very strong. 
Co-Authors Alfia Istiari Ningtiyas Andri, Andri Nova Riswanto Ari Kurniawan Arif Harbani Desfa Qotrunnada Ervan Britantono Ervan Britantono Siswantoro Gemilang Karunia Gusti Hidola Syamsito Julio Warman Syah Julio Warmansyah Junjun Gunawan M Badru Tamam Qoif Sahroni Siti Sarah Salsabiil Syafrial Windha Septiyani Putri Zhaskia Aulya Huda