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Reformasi Birokrasi Pelayanan Publik Di Polres Solok Kota Bobi Rizki Ananda; Roni Ekha Putera; Ria Ariany
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol 2, No 2: Desember 2019
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (284.098 KB) | DOI: 10.31334/transparansi.v2i2.662

Abstract

Decree of the Minister of State Apparatus Empowerment and Bureaucratic Reform (KEPMEMPAN and RB) Number 10 of 2019 concerning the Establishment of Public Service Provider Units at Ministries and Institutions as the Location of Public Service Evaluation in 2019. It is said that there are 54 institutions / agencies which are locations for evaluating public services, from The 54 institutions / ministries of West Sumatra Province became one of the evaluation institutions in public services by the Ministry of Empowerment of the State Apparatus and Bureaucratic Reform, the institution which became a place for evaluating public services in West Sumatra was the Indonesian National Police. This study aims to describe and analyze what has been done by the Solok City Police Station in achieving good governance through bureaucratic reform. This research is motivated by Solok Kota Police to be the only institution in West Sumatra that has succeeded in carrying out reforms. This study uses qualitative research methods, data sources in the form of primary and secondary data. Primary data were obtained from interviews and observations, while secondary data were obtained from documentation. The results showed that the Solok Kota Police had succeeded in carrying out Bureaucratic Reform in the field of Public Services, this was proven by the Solok City Police receiving an award by Kemempan RB as the best service in 2018.
Inovasi Pelayanan Kesehatan Di Rumah Sakit Umum Daerah Kota Pariaman Bobi Rizki Ananda; Roni Ekha Putera; Ria Ariany
Publik : (Jurnal Ilmu Administrasi) Vol 8, No 2 (2019): December 2019
Publisher : Universitas Muhammadiyah Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (668.282 KB) | DOI: 10.31314/pjia.8.2.167-179.2019

Abstract

This study aims to explain service innovations in the health sector that have been carried out by the Pariaman District General Hospital so that the services provided to the community are better. So far what has happened in the city is the presence of bad services performed by various existing hospitals in the regions so that there are people who complain about these health services. This study uses qualitative research methods with data collection techniques through interviews, observation and documentation. The informants came from the hospital and the community who performed the service. The results of this study indicate that the Pariaman Regional General Hospital has been innovating as a form of effort of the Pariaman Regional General Hospital in facilitating matters of service to the community, with the existence of innovations in the Pariaman Regional General Hospital since 2018, the quality of services has increased, things this is proven by the Community Satisfaction Index (IKM) in 2018 which is outstanding value. Penelitian ini bertujuan untuk menjelaskan inovasi–inovasi pelayanan di bidang kesehatan yang telah dilakukan oleh Rumah Sakit Umum Daerah Pariaman sehingga pelayanan yang diberikan kepada masyarakat menjadi lebih baik. Selama ini yang terjadi di masyarakat adalah terdapatnya pelayanan buruk yang dilakukan oleh berbagai rumah sakit yang ada di daerah. Sehingga dengan demikian ada masyarakat yang mengeluhkan pelayanan kesehatan tersebut. Penelitian ini menggunakan metode penelitian kualitatif dengan Teknik pengumpulan data melalui wawancara, observasi dan dokumentasi. Informan berasal dari pihak rumah sakit dan masyarakat yang melakukan layanan. Adapun hasil dari penelitian ini menunjukkan bahwa Rumah Sakit Umum Daerah Pariaman telah melakukan inovasi sebagai bentuk upaya Rumah Sakit Umum Daerah Pariaman dalam mempermudah urusan pelayanan kepada masyarakat. Dengan adanya inovasi di Rumah Sakit Umum Daerah Pariaman tersebut semenjak tahun 2018, kualitas pelayanan semakin meningkat, hal ini dibuktikan dengan Indek Kepuasan Masyarakat (IKM) pada tahun 2018 yang bernilai sangat baik. 
HAKIKAT FILSAFAT ILMU DALAM PENYELENGGARAAN PELAYANAN PUBLIK DENGAN MEMAKNAI NILAI FALSAFAH ADAT BASANDI SYARAK’, SYARAK’ BASANDI KITABULAH ( STUDI KASUS POLRES SOLOK KOTA ) Alahan Sinaga; Azmi Fitrisia; Bobi Rizki Ananda
Ensiklopedia of Journal Vol 5, No 1 (2022): Vol. 5 No. 1 Edisi 2 Oktober 2022
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (176.252 KB) | DOI: 10.33559/eoj.v5i1.944

Abstract

With the enactment of Law Number 25 of 2009 concerning Public Services, all local governments are trying to improve the quality of services provided. In the Act it is explained that service standards are benchmarks used as guidelines for the implementation of public services. One of the institutions that has succeeded in providing public services is the Solok City Police, this study aims to describe and analyze whether the Solok City Police in realizing its success has interpreted the philosophy of science by using the values of the traditional philosophy of basandi syarak' syarak' basandi kitaullah. This research was motivated by the Solok City Police as a Project Pilot in the implementation of public services in West Sumatra in 2019, then to see how far the Solok City Police implemented the ABS-SBK values in realizing this success, because long before the service principles were established, ABS-SBK values have long existed in public service matters. In this study, the researcher used qualitative research methods, the data that the researchers used were primary and secondary which were collected by interview, documentation and observation methods. The results of the study indicate that the Solok City Police in implementing public services have interpreted the traditional philosophy of basandi syarak' syarak' basandi Kitabullah.Keywords: Philosophy of Science, Indigenous Basandi syarak', syarak' basandi Kitabullah, Public Service
ANALISIS KINERJA INSTANSI POLRES SOLOK KOTA SEBAGAI PILOT PROJECT DALAM MERAIH WILAYAH BEBAS BERSIH MELAYANI (WBBM) TAHUN 2019 Bobi Rizki Ananda; Roni Ekha Putera; Ria Ariany
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 7 No 4 (2021): November 2021
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (366.852 KB) | DOI: 10.25157/moderat.v7i4.2552

Abstract

This study aims to describe and analyze what has been done by the Solok City Police as a Pilot Project in the implementation of public services within government agencies in West Sumatra Province. This is because the Solok City Police Station as the only police station that has received the best service award in West Sumatra, then added by the end of 2019 the Solok City Police Station again won the highest predicate in an agency given by Keempan RB as a Free Area for Clean Serving (WBBM) . This study uses qualitative research methods with data collection techniques through interviews, observation and documentation. The informants came from the Solok City Police, the Sector Police and the community in the Solok City Police area. The results of this study indicate that the performance of the Solok City Police Station has exceeded the targets made previously with the realization of performance almost reaching 100%.
PENGARUH BUDAYA ORGANISASI DALAM PENGEMBANGAN MANFAAT TMMD DI PROVINSI SUMATERA BARAT Aldri Frinaldi; Alahan Sinaga; Bobi Rizki Ananda
Ensiklopedia Education Review Vol 5, No 2 (2023): Volume 5 No 2 Agustus 2023
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eer.v5i2.1974

Abstract

A good organizational culture can have a positive influence on the implementation of the TMMD program in the District, increase collaboration and coordination between team members, increase creativity and innovation, increase accountability and transparency, and increase public trust and participation. Therefore, government agencies and the community need to continue to encourage good organizational culture in implementing the TMMD program in the District. The influence of public organizational culture on the TMMD program can have a very important impact in improving the quality, effectiveness and efficiency of programs as well as providing great benefits to the community. Therefore, government agencies and the community need to continue to encourage good organizational culture and provide support for programs that can provide benefits to society. A successful and transparent TMMD program can increase public trust in the government and program implementing agencies. Improving the image of program implementing agencies. TMMD programs that provide great benefits to the community can improve the image of program implementing agencies in the public eye.