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All Journal MABIS: Manajemen dan Bisnis Jurnal Penelitian Pendidikan Indonesia
Puspo Dewi Dirgantara
Universitas Pendidikan Indonesia
Economics, Econometrics & Finance Social Sciences Other

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Context of knowledge and network capabilities: a framework for achieving innovation strategies for SMEs in Bandung City Ahmad Johan Johan; Ratih Hurriyati; Puspo Dewi Dirgantara
Manajemen dan Bisnis Vol 21, No 2 (2022): September 2022
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v21i2.584

Abstract

Small and medium enterprises in Indonesia are currently facing stiff competition because more and more competitors are emerging. To win the competition, local companies must pay attention to the strategies adopted so as to produce innovations that can be a strength for the organization itself. Factors that influence the creation of innovation it self include knowledge management and network capability. The purpose of this study is to investigate how knowledge management and network capability affect the creation of innovation. This research uses descriptive research. Data was collected through a survey by distributing questionnaires to 200 respondents and returning 170 respondents. The results of the study indicate that there is a positive influence between knowledge management on network capability and the creation of innovation, besides that network capability has a significant effect on the creation of innovation.
Context of knowledge and network capabilities: a framework for achieving innovation strategies for SMEs in Bandung City Ahmad Johan Johan; Ratih Hurriyati; Puspo Dewi Dirgantara
Manajemen dan Bisnis Vol 21, No 2 (2022): September 2022
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v21i2.584

Abstract

Small and medium enterprises in Indonesia are currently facing stiff competition because more and more competitors are emerging. To win the competition, local companies must pay attention to the strategies adopted so as to produce innovations that can be a strength for the organization itself. Factors that influence the creation of innovation it self include knowledge management and network capability. The purpose of this study is to investigate how knowledge management and network capability affect the creation of innovation. This research uses descriptive research. Data was collected through a survey by distributing questionnaires to 200 respondents and returning 170 respondents. The results of the study indicate that there is a positive influence between knowledge management on network capability and the creation of innovation, besides that network capability has a significant effect on the creation of innovation.
Service quality and visitor experience as antecedents of revisit intention: the mediating role of place attachment Indri Ferdiani Suarna; Vanessa Gaffar; Lili Adi Wibowo; Puspo Dewi Dirgantara; Ahmad Azam Sulaiman
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 11 No. 2 (2025): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020255543

Abstract

This study aims to examine the causal relationships among service quality, visitor experience, place attachment, and revisit intention in the context of toll road rest areas in Indonesia. It addresses a growing concern regarding the underutilization and inconsistent visitor loyalty in rest area facilities, particularly in light of Indonesia's expanding toll infrastructure. Grounded in the Theory of Planned Behavior and supported by concepts of emotional place attachment, this research investigates how functional and affective drivers influence users’ behavioral intentions. A quantitative survey was conducted using a purposive sampling method, targeting 210 respondents who had visited Rest Area KM 166A or KM 164B on the Cikopo–Palimanan Toll Road. Data were analyzed using Structural Equation Modeling (SEM) with AMOS 26. Constructs were measured with a five-point Likert scale, and validity was assessed through Confirmatory Factor Analysis (CFA), with all constructs exceeding acceptable CR (>0.98) and AVE (>0.93)thresholds. The results show that service quality significantly predicts both place attachment (β = 0.526, p < 0.001) and revisit intention (β = 0.491, p < 0.001), while visitor experience only influences revisit intention indirectly through place attachment. Mediation analysis confirmed the significant role of place attachment (Sobel test: t = 3.64, p < 0.001). Practically, these findings suggest that improving service delivery and fostering emotional connection through contextual and cultural design can enhance visitor loyalty. Theoretically, the study contributes by clarifying contradictory results in previous tourism literature regarding the direct effect of experience on behavioral intention. However, the study is limited to two rest areas and uses cross-sectional data, limiting the generalizability of the findings. Future research should include comparative or longitudinal designs.
Co-Authors Ahmad Azam Sulaiman Indri Ferdiani Suarna Johan, Ahmad Lili Adi Wibowo Ratih Hurriyati Vanessa Gaffar