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All Journal Jurnal Informatika JOURNAL OF APPLIED INFORMATICS AND COMPUTING Jusikom : Jurnal Sistem Komputer Musirawas Jurnal Informatika Universitas Pamulang JOISIE (Journal Of Information Systems And Informatics Engineering) INFOMATEK: Jurnal Informatika, Manajemen dan Teknologi METIK JURNAL International Journal of Engineering, Technology and Natural Sciences (IJETS) International Journal of Advances in Data and Information Systems Djtechno: Jurnal Teknologi Informasi Jurnal Informatika Teknologi dan Sains (Jinteks) Journal of Scientific Research, Education, and Technology Journal of Computing Theories and Applications Journal of Future Artificial Intelligence and Technologies
Suyud Widiono
Department Of Computer Engineering, Universitas Teknologi Yogyakarta, Indonesia
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Mechanical Engineering Social Sciences

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Development of a Web-Based Student Complaint System with Activity Dashboard Pratama, Wildan Dwi; Widiono, Suyud
Journal of Scientific Research, Education, and Technology (JSRET) Vol. 4 No. 4 (2025): Vol. 4 No. 4 2025
Publisher : Kirana Publisher (KNPub)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58526/jsret.v4i4.967

Abstract

This study develops a web-based student complaint information system designed to overcome the limitations of manual reporting processes commonly used in schools. Manual complaint handling often causes delays in responses, difficulty in tracking reports, and the absence of structured monitoring of user activities. To address these problems, the system integrates multi-user roles consisting of administrators, officers, and students, as well as an activity statistics dashboard that visually presents complaint data. The system was developed using the Waterfall method through stages of requirement analysis, system design, implementation, and testing. The features include complaint category management, user management, login history recording, and visualization of the number of complaints, comments, and responses. The implementation results show that the system effectively accelerates report submission, simplifies monitoring for officers, and helps administrators conduct structured evaluations using interactive statistical displays. Testing indicates that all functions operate properly and support efficient communication in the complaint handling workflow. Overall, this system provides a more organized, transparent, and data-driven solution for managing student complaints in schools
Co-Authors Achmad Nuruddin Safriandono Afwan Anggara Aghaunor, Tabitha Chukwudi Ahmad Tri Hidayat Andy, Fahryza Andy Maulana Anggara, Afwan Budi, Setyo De Rosal Ignatius Moses Setiadi Friwaldi, Restian Dwi Galih, Rahardian Damar Ginting, Hanaya Avy Genina Br Kartikadarma , Etika Larasati, Cindy Putri Nugraha, Havin Neo Dimas Octara Pribadi Ojugo, Arnold Adimabua Pradipta, Rishon Pratama, Wildan Dwi Ramadhan, Reza Pajri Robet Robet Rohman, Nur Fathur Sanjaya, Anas Sarker, Md Kamruzzaman Setyoko, Bimo Haryo Suryana, Rio Putra Sutarman Sutarman Ugbotu, Eferhire Valentine Wisudawan, Ilham