Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Pengabdian Kepada Masyarakat
Andria Ningsih Nining
institut teknologi dan bisnis haji agus salim bukittinggi
Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Public Health

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Pengaruh Customer Experience Dan Kualitas Pelayanan Terhadap Minat Beli Ulang Memediasi Kepuasan Pelanggan Andria Ningsih Nining; Delfi Hurnis delfi
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 9 No. 6 (2023): Desember 2023
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v9i6.2016

Abstract

Penelitian ini bertujuan untuk menguji dan menganalisis bagaimana pengaruh customer experience dan kualitas pelayanan terhadap minat beli ulang dan kepuasan pelanggan merupakan variable moderasi. Populasi yang akan dijadikan penelitian berjumlah 100 orang. Teknik pengambilan sampel pada penelitian ini dilakukan dengan cara metode pengambilan Purposive sampling. Dalam penelitian ini desain yang digunakan berdasarkan data metode pengumpulannya yaitu penelitian survei. Jenis data dalam penelitian ini adalah data kualitatif dan kuantitatif. Data yang terkumpul akan dianalisis secara deskriptif dan diproses menggunakan PLS versi 4.0. Hasil analisis menunjukkan bahwa Customer Experience berpengaruh signifikan Terhadap Minat Beli Ulang, Kepuasan Pelanggan berpengaruh signifikan terhadap Minat Beli Ulang, Kualitas Pelayanan berpengaruh signifikan terhadap Minat Beli Ulang, Kepuasan Pelanggan tidak signifikan Memoderasi pengaruh Customer Experience terhadap Minat Beli Ulang dan Kepuasan Pelanggan tidak signifikan memoderasi pengaruh Kualitas Pelayanan terhadap Minat Beli Ulang. Kata Kunci: Customer Experience; Kualitas Pelayanan; Minat Beli Ulang; dan Kepuasan Pelanggan
Upaya Meningkatkan Manajemen Sumber Daya Manusia, Gaya kepemimpinan, Komitmen organisasi dan Peningkatkan Kinerja Karyawan dalam Penanganan konflik Industri Di Dinas Tenaga Kerja, Transmigrasi dan Energi Prov. DKI jakarta Andria Ningsih Nining; Dasep Suryanto; Zuripal Zuripal; Dona Amelia
Jurnal Pengabdian Kepada Masyarakat Vol. 2 No. 4 (2023): Desember : Jurnal Pengabdian Kepada Masyarakat
Publisher : Sekolah Tinggi Pastoral Kateketik Santo Fransiskus Assisi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpkm.v2i4.242

Abstract

This PKM is carried out at the Manpower, Transmigration and Energy Department of DKI Jakarta Province. Jl. H. Naman No.1 RT.1/RW.3, Pd. Klp., District. Duren Sawit, East Jakarta City, Special Capital Region of Jakarta. Currently, employees of the Department of Manpower, Transmigration and Energy are facing various cases of implementing conflicts in the industry that have come but have not been able to overcome them all because the leadership style, organizational commitment and employee performance have not been implemented correctly. Human resource management is a process of dealing with various problems within the scope of employees, employees, workers, managers and other workers to be able to support the activities of an organization or company in order to achieve predetermined goals. To overcome a number of problems faced by this group, solutions with optimal HR management strategies are needed. The methods used in providing community service counseling and training are pretest, lecture, media outreach, and posttest. Based on the results and discussion, it can be concluded that this service activity provided positive results. Because this activity can help employees of the Manpower, Transmigration and Energy Department understand the need for HR management and leadership style, organizational commitment, employee performance in helping with implementation cases in overcoming conflicts in industry so that they have the quality and quality of being a mentor. So that you can implement and solve all the problems that exist in the industry.
Co-Authors Dasep Suryanto Delfi Hurnis delfi Dona Amelia Zuripal Zuripal