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All Journal Sebelas Maret Business Review Journal of Contemporary Accounting Budimas : Jurnal Pengabdian Masyarakat SEMAR Indonesian Journal of Applied Accounting and Finance
Trisninik Ratih Wulandari, Trisninik Ratih
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Can university social responsibility improve student satisfaction through service quality? Suranta, Sri; Setiadi, Fahmi; Karunia, Asaprima Putra; Wulandari, Trisninik Ratih
Journal of Contemporary Accounting Volume 6 Issue 3, 2024
Publisher : Master in Accounting Program, Faculty of Business & Economics, Universitas Islam Indonesia, Yogyakarta, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/jca.vol6.iss3.art1

Abstract

This research explored the importance of university social responsibility (USR) as an implemented strategy for improving service quality and student satisfaction. Specifically, it sought to investigate the impact of USR on student satisfaction through the mediating factor of service quality. The population comprised all students of the Economics and Business Faculty at Universitas Sebelas Maret (UNS) Surakarta, a state institute. The samples were drawn from students in their fifth semester and beyond, as these students were believed to have a deeper knowledge of the USR activities conducted by the institution, compared to those in their first semester. The variables used are: (1) USR application as the independent variable, (2) service quality as the mediating variable, and (3) student satisfaction as the dependent variable. The data collection started with preparing the tools and information to estimate all the included variables. The questionnaire was made using Google Docs, and a related link was generated for distribution. The respondents then completed the questionnaire, and the data were gathered in a database, and later downloaded in Excel or another format, depending on the statistical analysis tool used. Path analysis was done to test the hypotheses using the WarpPLS 8.0 statistical tool. The results indicated that service quality mediated the USR effect on student satisfaction. Notably, the coefficient values revealed that the indirect USR effect on student satisfaction, through service quality, was stronger than the direct effect. While some prior models have researched the relationship between corporate social responsibility (CSR) and consumer satisfaction, this study applies the concept of USR in education, using a distinct set of measurements.
SEMINAR DAN PENDAMPINGAN PENGISIAN SPT TAHUNAN ORANG PRIBADI DI RS PKU MUHAMMADIYAH SURAKARTA Endiramurti, Saktiana Rizki; Karunia, Asaprima putra; Triatmoko, Hanung; Salim, Meka Sabilla; Chayati, Nur; Wulandari, Trisninik Ratih; Setiadi, Fahmi; Juliati, Juliati; Suranta, Sri
BUDIMAS : JURNAL PENGABDIAN MASYARAKAT Vol. 6 No. 1 (2024): BUDIMAS : Jurnal Pengabdian Masyarakat
Publisher : LPPM ITB AAS Indonesia Surakarta

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Abstract

Kegiatan pengabdian ini dilakukan dengan menggandeng Kanwil DJP Jateng II, untuk melakukan seminar dan pendampingan pengisian SPT kepada karyawan RS PKU Muhammadiyah Surakarta. Kegiatan ini dilakukan karena masih ada karyawan yang dalam melakukan pengisian SPT hanya memindahkan angka dari bukti potong yang diterima, tanpa mengisi daftar harta dan penghasilan lain yang mungkin diterima. Pengisian SPT seperti ini tentu tidak sesuai dengan aturan perpajakan yang berlaku. Kegiatan pengabdian ini mampu mendampingi 27 orang karyawan dalam melakukan pengisian SPT, validasi NIK, dan pemadanan data pada situs DJP online. Kegiatan ini mampu mengatasi berbagai kendala yang munkin muncul ketika melakukan pengisian SPT di web DJP online.
Evaluation of Coretax Implementation from the Fiscus and User Perspectives: A Case Study of Primary Tax Service Office X and Tax Consultant Office Y Azzahra, Annisaa Dina; Triatmoko, Hanung; Karunia, Asaprima Putra; Wulandari, Trisninik Ratih; Endiramurti, Saktiana Rizki
AKUMULASI: Indonesian Journal of Applied Accounting and Finance Vol. 4 No. 2 (2025): December
Publisher : Vocational School, Universitas Sebelas Maret (UNS), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/akumulasi.v4i2.2953

Abstract

This study aims to analyze the challenges and corresponding solutions encountered during the implementation of the Core Tax Administration System or CTAS (abbreviated as Coretax), the latest innovation from the Directorate General of Taxes (DGT), from the perspectives of tax officials (fiscus) and tax consultants. This study employs a case study method with a descriptive approach. Data were obtained through observations and interviews with relevant parties at KPP Pratama X and KKP Y. This research serves as a medium for elucidating the efforts of tax authorities in addressing obstacles during CTAS implementation, as well as a platform for expressing user perspectives, particularly those of tax consultants. The results show KPP faced several challenges, including network issues, system readiness, procedural changes requiring adaptation, and reliance on centralized infrastructure. Mitigation measures included continuous monitoring, the establishment of a direct communication forum with central authorities, service adjustments, socialization initiatives, and the introduction of policies waiving administrative penalties. Both KPP and KKP stakeholders concur that, despite ongoing challenges, the system is developing and holds substantial potential to achieve its objective of modernizing tax administration to enhance user accessibility, provided consistent improvements are sustained.
The influence of brand image on purchase intention in social commerce TikTok Shop: The role of trust Saktiawan, Bimo; Permatasari, Harnung Indah; Wulandari, Trisninik Ratih
Sebelas Maret Business Review Vol 8, No 1 (2023): June 2023
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/smbr.v8i1.75851

Abstract

People are starting to change their habits, especially after the Covid-19 pandemic, which made them prefer shopping online. Many online shopping platforms can be used by consumers, including social media as well as e-commerce or the social commerce term TikTok Shop. The TikTok application has great potential in the e-commerce sector, including the marketing industry and online shopping media in the form of short videos. On the other hand, TikTok can provide a positive value to the brand image of a product. If the product has a positive brand image, the impact will be that people will trust and know the product well. Besides the brand image, consumer purchase intention is also based on trust. The problem is consumer trust in TikTok as a social media-based online shopping tool is still being debated. This study aims to prove the effect of brand image mediated by customer trust on purchase intention in the social commerce TikTok Shop. This research method is quantitative, and the data used is primary data from an online survey via LimeSurvey. The total number of respondents is 333 people who are spread throughout Indonesia. Next, the collected data was analyzed by SEM on SmartPLS. The results of the study show that brand image has a significant effect on customer trust and purchase intention.
The relationship between loan growth, risk, and bank performance: Evidence from Indonesia Jaya, Briliane Jovita; Hefri, Besse Nur Fathimah; Suryanti, Astri; Wulandari, Trisninik Ratih
Sebelas Maret Business Review Vol 9, No 2 (2024): December 2024
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/smbr.v9i2.86560

Abstract

The crucial role of the banking sector is as an intermediary to give loans or lending to boost a country's economy. Along with advances in technology and digital transformation, lending has become increasingly easier. However, this condition allows for whatever loan growth to affect bank risk or performance. This research investigates the influence of loan growth on risk and bank performance in Indonesia between 2018-2022. The sample for this study consists of all conventional banks in Indonesia. There were 150 data observations from 30 banks in Indonesia. The analysis results indicate that loan growth significantly affects NPL negatively, meaning that loan growth leads to a decrease in NPL. Stringent loan filtering processes, efficient bank risk management programs, and good inspection and supervision can limit the bank's risks associated with loan expansion. Additionally, loan growth negatively and significantly impacts bank performance, especially profitability, indicating that ROA and ROE decline in banks experiencing loan growth. The banking sector needs to be extremely cautious in its loan growth, which can threaten its performance. Moreover, banks should consider maintaining the bank's equity adequacy ratio alongside active loan growth.
Memanfaatkan Media Sosial Untuk Pemasaran Digital Di UMKM Binaan OK OCE Indonesia Rany, Tarysha Aulya Putri; Saktiawan, Bimo; Wulandari, Trisninik Ratih; Risfandy, Tastaftiyan
SEMAR (Jurnal Ilmu Pengetahuan, Teknologi, dan Seni bagi Masyarakat) Vol 13, No 2 (2024): November
Publisher : LPPM UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/semar.v13i2.87587

Abstract

Di tengah persaingan para pebisnis menggunakan Instagram sebagai wadah promosinya, masih banyak pemilik bisnis lain yang belum bisa menggunakan media sosial Instagram secara baik salah satunya UMKM (Usaha Mikro Kecil dan Menengah). Maka dari itu, latar belakang dari kegiatan pendampingan ini bertujuan untuk membantu para UMKM terlebih yang terdampak pandemi Covid-19 untuk bisa menggunakan fitur-fitur pada Instagram secara efektif dalam memasarkan produk penjualannya dengan mengikuti kegiatan pendampingan yang dilakukan selama empat bulan. Pada proses kegiatan ini, objek yang akan diambil adalah beberapa UMKM yang berlokasi di Pulau Jawa dan mitra yang merupakan anggota binaan OK OCE Indonesia. Kami membagi kegiatan ke dalam tiga tahap yaitu sebelum pendampingan, saat pendampingan, dan setelah dilakukan pendampingan. Hasil dari pendampingan yang dilakukan terhadap masing-masing UMKM terkait dengan penggunaan Instagram sebagai tempat memasarkan produknya, mengalami progress yang signifikan terlebih dalam mengelola akun Instagram dan memanfaatkan fitur-fitur yang ada. Ini dibuktikan dimana UMKM binaan yang telah diberikan pendampingan atau treatment mengalami kenaikan followers Instagram dan komentar positif. Harapan ke depan, kegiatan pendampingan semacam ini dapat dilakukan secara rutin bisa tahunan ataupun bulanan. Sehingga UMKM dapat terbuka dengan teknologi baru dan tren yang sedang terjadi demi mendukung keberlangsungan kemajuan UMKM Indonesia. Kata kunci: Media Sosial, Pemasaran Digital, UMKM, Pengabdian
Co-Authors Azzahra, Annisaa Dina Endiramurti, Saktiana Rizki Hanung Triatmoko Hefri, Besse Nur Fathimah Jaya, Briliane Jovita Juliati, Juliati Karunia, Asaprima Putra Meka Sabilla Salim Nur Chayati Permatasari, Harnung Indah Rany, Tarysha Aulya Putri Saktiawan, Bimo Setiadi, Fahmi Sri Suranta, Sri Suryanti, Astri Tastaftiyan Risfandy, Tastaftiyan