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All Journal Prapanca : Jurnal Abdimas DIGICOM : Jurnal Komunikasi dan Media
Veronika Imanuel Puraji
Stikosa - AWS
Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Edukasi Public Speaking Anak Panti Asuhan Graha Yatim Dhuafa Surabaya Yoga Mega; Aza Ruvidyansah; Raka Putra S; Veronika Imanuel Puraji; Monica Lewinsky; Moch. Arkansyah
Prapanca : Jurnal Abdimas Vol. 2 No. 2 (2022): Prapanca: Jurnal Abdimas
Publisher : LPPM Stikosa - AWS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (266.055 KB) | DOI: 10.37826/prapanca.v2i2.360

Abstract

In this digital era, the need for information and technology is slowly growing. However, people are lulled by the ease and sophistication of technology, therefore we need to limit it, especially children who are still underage. Understanding of digital media and learning public speaking needs to be given and introduced to minors with the aim of preparing for character education and children's social skills in the future. The targets of this research are children who are in the Graha Yatim Dhuafa Orphanage, Surabaya City. The research method used is a qualitative method with a descriptive approach, the results obtained from this study are the children's ability to communicate and socialize and are ready for the development of technology and information.
Relationship between BCA TBK KCP Tidar Surabaya Customer Service Communication Style and Customer Service Satisfaction Veronika Imanuel Puraji; Anita Agustina Wulandari
DIGICOM : Jurnal Komunikasi dan Media Vol. 3 No. 4 (2023): DIGICOM : Jurnal Komunikasi dan Media Vol. 3 No. 4 Oktober 2023
Publisher : LPPM Stikosa-AWS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37826/digicom.v3i4.606

Abstract

This research is a study that examines the influence of the communication style of BCA customer service Tidar sub-branch offices on the level of customer satisfaction. research uses quantitative methods, quantitative methods are defined as research methods used to examine certain populations or samples, data collection uses research instruments, data analysis is quantitative statistics, with the aim of testing the hypotheses that have been set. This study collected data by filling out the Google form technique. In providing satisfaction to BCA customers, customer service is the spearhead in serving customer complaints. Communication between customer service and customers is one of the important factors that can influence a customer's assessment of BCA. Interpersonal communication is one of the customer service efforts to achieve customer satisfaction. The results of this study indicate that there is a relationship between the two variables which is considered very strong, the conclusion is based on the correlation table used as an indicator of the strength and weakness between the two variables. It can also be concluded that the hypothesis is accepted, namely that there is a significant influence of the communication style of BCA Tbk customer service at the Tidar Surabaya Sub-Branch Office on the level of customer service satisfaction.
Co-Authors Aza Ruvidyansah Mochammad Arkansyah Monica Lewinsky Raka Putra S Wulandari , Anita Agustina Yoga Mega