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Hybrid Library Service Policy Implementation at Bina Mandiri University Gorontalo Towalu, Harson; Dunggio, Titin
Jurnal Indonesia Sosial Sains Vol. 4 No. 07 (2023): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v4i07.855

Abstract

Bina Mandiri University Library (UBM) Gorontalo has made progress in terms of services both conventionally and digitally. However, not all academic communities are interested in using the system, in the sense that there are still library users who need a conventional or manual service system. Therefore, a Hybrid library service policy is needed that combines the two systems. This study aims to measure the level of community satisfaction as service users for the implementation of the Hybrid Library service policy at UBM Gorontalo. The method used is quantitative descriptive using the General Guideline approach for the Preparation of Community Satisfaction Survey by Permenpan RB 2017. The results showed that the implementation of the Hybrid library service policy at UBM Gorontalo as a whole, the assessment of service elements was on average assessed by respondents with good and very good categories. The dominant service element is the compatibility between the service product and the service aspect; The competence of service personnel is quite adequate and has experience in various libraries; and prompt and precise handling of complaints
Impact Evaluation of KPTS Policy in Pohuwato Regency Harson Towalu
Interdiciplinary Journal and Hummanity (INJURITY) Vol. 2 No. 6 (2023): INJURITY: Journal of Interdisciplinary Studies.
Publisher : Pusat Publikasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58631/injurity.v2i6.84

Abstract

The implementation of the School Complete Achievement Card Policy (KPTS) has been going on for a decade or 10 (ten) years. The hope is to overcome the problem of students from poor families who cannot go to school for reasons of cost. For this reason, the purpose of this study is to describe the evaluation of the impact of KPTS Policy that has been going on for 10 (ten) years, in Pohuwato Regency. This study used descriptive methods, analysis and in-depth interviews. The results showed that the KPTS Policy had a positive impact on completing the education level of students from poor households, as well as making a significant contribution in reducing the dropout rate during the Covid-19 pandemic in Pohuwato Regency. This study also produced recommendations in the form of the need for policy innovation of local wisdom values with the Mopohulita model.