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All Journal International Journal of Economics Development Research (IJEDR) Luxury: Landscape of Business Administration
Amirudin M. Amin
Institut Bisnis dan Teknologi Pelita Indonesia, Indonesia
Economics, Econometrics & Finance Social Sciences

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The Effect Of Service Quality And Academic Information Systems Quality On Student’s Satisfaction Astri Ayu Purwati; Amirudin M. Amin; Nyoto Nyoto; Muhammad Luthfi Hamzah
International Journal of Economics Development Research (IJEDR) Vol. 3 No. 1 (2022): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v3i1.400

Abstract

The research was conducted on Riau University Pekanbaru. This aims of study to determine the effect of service quality dimensions as seen from 5 dimensions of responsiveness, reliabilty, empathy, assurance, and tangible, then this study aims to determine the effect of quality of academic information systems dimensions as seen from 2 dimensions of system quality and quality of information towords college student satisfaction is following Riau University Pekanbaru. In this study, data were collected by using questonnaire to 400 respondents, which aims is used, include validity test, reliability test, classic assumptions test (normality, heteroscedasticity and multicolinearity), multiple linear regression analysis, goodness of fitest (F test, t test, the coefficient of determination). Data obtained then processed using SPSS program version 19.0, where the value of determination coefficient obtained by 40,6% which means that independent variables is responsiveness, reliability, empathy, assurance, tangible, system quality and quality of information have an effect of the dependent the remaining 59,4% is influenced by other variables not observed in this research. Keywords : Responsiveness, reliability, empathy, assurance, tangible, system quality and quality of information.
Brand Image, Customer Experience, and Customer Value on Customer Satisfaction at Janji Jiwa Coffee in Pekanbaru City Amirudin M. Amin; Seliana Zhuo
Luxury: Landscape of Business Administration Vol. 4 No. 1 (2026): Luxury: Landscape of Business Administration
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/luxury.v4i1.144

Abstract

This study aims to analyze the influence of brand image, customer experience, and customer value on customer satisfaction of Kopi Janji Jiwa in Pekanbaru City. This study was conducted in Pekanbaru City, with a population of consumers at Kopi Janji Jiwa whose number is unknown. Using the Roscoe method, a sample of 150 people was determined. The sampling technique in this study used accidental sampling. The data analysis method used multiple linear regression. The results of this study indicate that brand image has a significant influence on customer satisfaction of Kopi Janji Jiwa in Pekanbaru City. Furthermore, customer experience has a significant influence on customer satisfaction of Kopi Janji Jiwa in Pekanbaru City and customer value has a significant influence on customer satisfaction of Kopi Janji Jiwa in Pekanbaru City. The adjusted R Square value of 0.550 means that the influence of brand image, customer experience, and customer value on customer satisfaction is 55%, while the remaining 45% is influenced by other variables not used in this study.
Co-Authors Astri Ayu Purwati Muhammad Luthfi Hamzah Nyoto Seliana Zhuo