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All Journal JURNAL LENTERA BISNIS JIMEK
Susi Oktafiani
Politeknik LP3I Jakarta
Economics, Econometrics & Finance Social Sciences

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KORELASI ANTARA SISTEM MANAJEMEN MUTU ISO 9001:2015 DENGAN SISTEM MANAJEMEN PENDIDIKAN ISO 21001:2018 Wiwiet Prihatmadji; Ali Zulfikar; Susi Oktafiani; Aris Hendrawan; Fera Lufhidarani Pranita
JURNAL LENTERA BISNIS Vol 11, No 2 (2022): JURNAL LENTERA BISNIS, Mei 2022
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v11i2.504

Abstract

Quality Management System (QMS) ISO 9001:2015 and Education Organization Management System (SMOP) ISO 21001:2015 are management systems that emphasizes the closeness of processes through the application of the PDCA Cycle, Risk-Based Thinking Framework and in harmony with other ISO management systems. The process approach involves a systematic interaction between management processes, so as to achieve the desired results in accordance with the policies, objectives and strategies of the organization's plans. The ISO 21001 and ISO 9001 management systems are designed, implemented and improved based on the PDCA (Plan-Do-Check-Action) model and translated by SN DIKTI as the Quality Cycle of Penetapan, Pelaksanaan, Evaluasi, Pengendalian dan Peningkatan (PPEPP). This cycle results in Continuous Quality Improvement (CQI). Risk Awareness  creates a basis for increasing the effectiveness of the education management system, in order to achieve good results and prevent negative effects.Keywords: ISO 9001:2015, ISO 21001:2018, Process Approach, PDCA, Risk Awareness
PERSEPSI KONSUMEN TERHADAP KUALITAS PELAYANAN PADA RESTORAN CEPAT SAJI McDonald’s DI JAKARTA Nurul Giswi Karomah; Susi Oktafiani; Siti Nur Rohmah
Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Vol. 2 No. 3 (2022): November : JURNAL ILMU MANAJEMEN, EKONOMI dan KEWIRAUSAHAAN
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimek.v2i3.527

Abstract

This study aims to provide the descriptive, depiction systematic view, factual and the accurate descriptions of the facts, characteristics and relationships between phenomena regarding to consumer perception and service quality at McDonald’s fast food in Jakarta. The type of the research used in this study is exploration descriptive qualitative research. The sampling technique used is Accidental Sampling, with the number of samples in this study as many as 80 person of McDonald’s customers. The data from this study were sourced from questionnaires distributed in the form of google form. The questionnaires was made based on to reliability and validity test. Data analysis technique used in this study are Data Collection, Data Reduction and Data Display. The results of the research showed the respondent’s responses to Consumer Perception at McDonald’s Jakarta fast food restaurants were Good, seen from the average total score of 334 which was included in the range of 275-339 with the assessment criteria Good. Meanwhile, respondent’s responses to Service Quality at McDonald’s Jakarta fast food restaurants were Excellent, seen from the average total score of 340,2 which included in the range of 340-400 with the assessment criteria Excellent. Suggestions can be given in this study are McDonald’s Jakarta fast food restaurants are expected to hold training or do the guidance to their employees so that the have better skills and management so that the consumers will be trust, comfortable and assured of the service quality of McDonald’s Jakarta fast food restaurants so that they can maintain consumers perception about service quality.
Co-Authors Ali Zulfikar Aris Hendrawan Nurul Giswi Karomah Siti Nur Rohmah Wiwiet Prihatmadji