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KORELASI ANTARA SISTEM MANAJEMEN MUTU ISO 9001:2015 DENGAN SISTEM MANAJEMEN PENDIDIKAN ISO 21001:2018 Wiwiet Prihatmadji; Ali Zulfikar; Susi Oktafiani; Aris Hendrawan; Fera Lufhidarani Pranita
JURNAL LENTERA BISNIS Vol 11, No 2 (2022): JURNAL LENTERA BISNIS, Mei 2022
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v11i2.504

Quality Management System (QMS) ISO 9001:2015 and Education Organization Management System (SMOP) ISO 21001:2015 are management systems that emphasizes the closeness of processes through the application of the PDCA Cycle, Risk-Based Thinking Framework and in harmony with other ISO management systems. The process approach involves a systematic interaction between management processes, so as to achieve the desired results in accordance with the policies, objectives and strategies of the organization's plans. The ISO 21001 and ISO 9001 management systems are designed, implemented and improved based on the PDCA (Plan-Do-Check-Action) model and translated by SN DIKTI as the Quality Cycle of Penetapan, Pelaksanaan, Evaluasi, Pengendalian dan Peningkatan (PPEPP). This cycle results in Continuous Quality Improvement (CQI). Risk AwarenessÂ creates a basis for increasing the effectiveness of the education management system, in order to achieve good results and prevent negative effects.Keywords: ISO 9001:2015, ISO 21001:2018, Process Approach, PDCA, Risk Awareness

PERSEPSI KONSUMEN TERHADAP KUALITAS PELAYANAN PADA RESTORAN CEPAT SAJI McDonald’s DI JAKARTA Nurul Giswi Karomah; Susi Oktafiani; Siti Nur Rohmah
Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Vol. 2 No. 3 (2022): November : JURNAL ILMU MANAJEMEN, EKONOMI dan KEWIRAUSAHAAN
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimek.v2i3.527

This study aims to provide the descriptive, depiction systematic view, factual and the accurate descriptions of the facts, characteristics and relationships between phenomena regarding to consumer perception and service quality at McDonald’s fast food in Jakarta. The type of the research used in this study is exploration descriptive qualitative research. The sampling technique used is Accidental Sampling, with the number of samples in this study as many as 80 person of McDonald’s customers. The data from this study were sourced from questionnaires distributed in the form of google form. The questionnaires was made based on to reliability and validity test. Data analysis technique used in this study are Data Collection, Data Reduction and Data Display. The results of the research showed the respondent’s responses to Consumer Perception at McDonald’s Jakarta fast food restaurants were Good, seen from the average total score of 334 which was included in the range of 275-339 with the assessment criteria Good. Meanwhile, respondent’s responses to Service Quality at McDonald’s Jakarta fast food restaurants were Excellent, seen from the average total score of 340,2 which included in the range of 340-400 with the assessment criteria Excellent. Suggestions can be given in this study are McDonald’s Jakarta fast food restaurants are expected to hold training or do the guidance to their employees so that the have better skills and management so that the consumers will be trust, comfortable and assured of the service quality of McDonald’s Jakarta fast food restaurants so that they can maintain consumers perception about service quality.

Pelatihan Persiapan Menghadapi Dunia Kerja pada Siswa SMA Cengkareng 1 Sudirman Yakub; Fatimah Malini Lubis; Susi Oktafiani; Herawati Tardan; Riko Sutriyadi
PUBLICA: Jurnal Pengabdian Kepada Masyarakat Vol. 4 No. 2 (2026): PUBLICA: Jurnal Pengabdian Kepada Masyarakat, April 2026
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/publica.v4i2.93

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kesiapan siswa SMA Cengkareng 1 dalam menghadapi dunia kerja melalui pemahaman yang komprehensif mengenai pentingnya persiapan diri. Fokus utama pelatihan ini adalah pada tiga aspek utama, yaitu persiapan ilmu (knowledge), keterampilan (skill), dan sikap (attitude) sebagai fondasi utama dalam memasuki dunia kerja. Metode yang digunakan adalah pendekatan partisipatif melalui tahapan identifikasi kebutuhan, penyusunan materi, pelaksanaan pelatihan, serta evaluasi kegiatan. Materi pelatihan dirancang secara aplikatif, meliputi pemahaman tentang pentingnya menguasai ilmu yang relevan dengan pekerjaan yang diinginkan, pengenalan dan pengembangan soft skills yang dibutuhkan di dunia kerja seperti komunikasi, kerja sama tim, dan problem solving, serta penanaman attitude positif seperti disiplin, tanggung jawab, dan etika profesional. Pelaksanaan kegiatan dilakukan secara interaktif melalui ceramah, diskusi, serta simulasi sederhana untuk memperkuat pemahaman peserta. Hasil kegiatan menunjukkan adanya peningkatan kesadaran siswa terhadap pentingnya mempersiapkan diri secara menyeluruh sebelum memasuki dunia kerja. Selain itu, siswa menjadi lebih memahami kompetensi yang harus dimiliki sesuai dengan minat karir mereka. Evaluasi menunjukkan bahwa peserta merasa materi yang diberikan sangat relevan dan memberikan wawasan baru yang bermanfaat bagi masa depan mereka. Dengan demikian, pelatihan ini diharapkan mampu membentuk siswa yang lebih siap, percaya diri, dan memiliki daya saing dalam menghadapi tantangan dunia kerja.

Peningkatan Kesiapan Kerja Siswa SMK Melalui Pembekalan Komunikasi dan Keselamatan dan Kesehatan Kerja (K3) dalam Kegiatan Praktek Kerja Industri May Vitha Rahmadhani; Ali Zulfikar; Aris Hendrawan; Kania Farida; Susi Oktafiani
Eastasouth Journal of Effective Community Services Vol 4 No 03 (2026): Eastasouth Journal of Effective Community Services (EJECS)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/ejecs.v4i03.573

Kesiapan kerja lulusan Sekolah Menengah Kejuruan (SMK) masih menjadi tantangan, terutama terkait kesenjangan antara kompetensi yang dimiliki siswa dengan tuntutan dunia usaha dan dunia industri. Program Pendidikan Sistem Ganda melalui Praktek Kerja Industri (PKL) dirancang untuk memberikan pengalaman kerja nyata bagi siswa, namun dalam pelaksanaannya masih ditemukan kendala pada aspek kompetensi non-teknis, khususnya kemampuan komunikasi dan pemahaman Keselamatan dan Kesehatan Kerja (K3). Kegiatan Pengabdian kepada Masyarakat ini bertujuan untuk meningkatkan kesiapan kerja siswa SMK melalui pembekalan komunikasi profesional dan K3 sebelum pelaksanaan PKL. Metode pelaksanaan kegiatan menggunakan pendekatan edukatif dan partisipatif melalui pelatihan tatap muka yang melibatkan 78 siswa SMKN 47 Jakarta. Materi yang diberikan mencakup komunikasi profesional di lingkungan kerja serta pemahaman dasar K3. Hasil kegiatan menunjukkan adanya peningkatan pemahaman dan kesadaran siswa terhadap pentingnya komunikasi efektif dan penerapan K3 sebagai bekal menghadapi dunia industri. Kegiatan ini memberikan kontribusi positif dalam memperkuat kompetensi non-teknis siswa dan mendukung terciptanya lulusan SMK yang lebih siap kerja serta sesuai dengan kebutuhan industri.

FLUENT & FEARLESS: DEVELOPING REAL-LIFE ENGLISH COMMUNICATION COMPETENCE Sudirman Sudirman; Supadi Bambang Sutrisno; Susi Oktafiani; Giyanto Giyanto; Desi Anggraini
JOLADU: Journal of Language Education Vol. 4 No. 2 (2025): JOLADU: Journal of Language and Education, Desember 2025
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/joladu.v4i2.1338

This study aims to develop students’ real-life English communication competence through communicative, multimodal, and practice-oriented instructional strategies. The research addresses the persistent challenges faced by Indonesian EFL learners, particularly low speaking confidence, high anxiety, and limited willingness to communicate. A mixed-method classroom-based research design was employed involving 32 undergraduate EFL students. Data were collected through pre- and post-speaking tests, communicative competence rubrics, questionnaires on Willingness to Communicate (WTC), classroom observation, and semi-structured interviews. The intervention integrated role-play, multimodal tasks, gamified communicative projects, and structured real-life speaking simulations over eight weeks. Findings indicate significant improvement in students’ fluency, pronunciation accuracy, sociolinguistic appropriateness, and strategic competence. Students demonstrated increased confidence and reduced speaking anxiety. Quantitative results show a 28% increase in speaking performance scores and a 35% rise in WTC indicators. Qualitative findings reveal that contextualized speaking tasks and authentic interaction fostered greater engagement and communicative risk-taking. The study confirms that communicative competence development requires integration of linguistic knowledge, sociocultural awareness, and emotional readiness. The results suggest that real-life simulation and multimodal communication tasks effectively promote “fluent and fearless” English use. Pedagogical implications highlight the importance of structured communicative environments that prioritize authentic use rather than grammatical accuracy alone.

Analisis Rasio Keuangan dalam Menilai Kinerja Perusahaan pada PT. XYZ edison parlindungan; Hadi Purnama; Rimadianto; Nova Nilakrisma Nasution; Susi Oktafiani
KENDALI: Economics and Social Humanities Vol. 3 No. 2 (2024): KENDALI: Economics and Social Sciences Humanities, November 2024
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/kendali.v3i2.628

Laporan keuangan berfungsi sebagai alat informasi yang menghubungkan perusahaan dengan pihak-pihak yang berkepentingan, yang menunjukkan kondisi kesehatan keuangan perusahaan dan kinerja perusahaan. Analisis atas laporan keuangan dapat dijadikan alat dalam menilai kinerja perusahaan dengan menggunakan rasio keuangan. Penelitian ini dilakukan dengan tujuan untuk mengetahui kinerja dari PT. XYZ periode 2020, 2021, dan 2022 melalui rasio likuiditas, solvabilitas, aktivitas, dan profitabilitas. Penulis menggunakan studi pustaka dalam metode penelitian ini. Berdasarkan hasil perhitungan dan analisis rasio keuangan menunjukkan bahwa kondisi Perusahaan tidak sepenuhnya baik. Dilihat dari rasio likuiditas, solvabilitas, aktivitas, dan profitabilitas, perusahaan harus lebih efektif dan efisien dalam mengelola aktivanya terutama pada piutang, persediaan, dan aset tetap untuk meningkatkan tingkat penjualan dan laba bersih yang diperoleh.

The Urgency of English Writing Skills in Copywriting & Digital Marketing Diand Mardiana; Suhardianto; Susi Oktafiani; Desi Anggraini
JOLADU: Journal of Language Education Vol. 3 No. 2 (2024): JOLADU: Journal of Language and Education, December 2024
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/joladu.v3i2.624

In the digitalization era, English writing skill has a very important role, especially in copywriting and digital marketing. The purpose of the research is to identify the urgency of English writing skill in creating effective content for global audiences. By using qualitative descriptive approach, Data was obtained through deep interviews, documentation studies, observation and questionnaire from digital marketing practitioner, copywriter professional and digital marketing academia. The result of the research shows that the ability of English writing contributing significantly to the success of a marketing strategy such as the increasing engagement and the content attractiveness. The research findings also reveal the main challenges faced by practitioners, including a lack of training, time constraints in content production, and cross-cultural communication barriers. However, opportunities to overcome these challenges are widely available through the implementation of industry-driven training programs, the use of digital tools, and cross-cultural collaboration in producing globally relevant content. These findings highlight the importance of synergy between technical skills and cultural context understanding in optimizing the potential of digital marketing. This research provides both practical and theoretical contributions by recommending strategies to improve English writing skills, whether through formal education or professional training. Furthermore, this study is expected to serve as a reference for educational institutions and industry players in aligning training programs with global market needs.

Merdeka Belajar di Kelas Bahasa: Otonomi Peserta Didik melalui Pembelajaran Berbasis Proyek (PjBL) : Emancipated Learning in the Language Classroom: Learner Autonomy through Project-Based Learning (PjBL) Susi Oktafiani
JOLADU: Journal of Language Education Vol. 4 No. 1 (2025): JOLADU: Journal of Language and Education, Agustus 2025
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/joladu.v4i1.1686

The *Merdeka Belajar* (Emancipated Learning) policy initiated by the Ministry of Education, Culture, Research, and Technology aims to restore learning autonomy to both learners and educators. However, implementing learner autonomy in language classrooms remains challenging, particularly regarding the shift of learning responsibility from teacher to student. This study aims to examine the role of Project-Based Learning (PjBL) in realizing the principles of *Merdeka Belajar* in language classrooms, specifically in enhancing learner autonomy. Employing a quasi-experimental quantitative approach with a pretest-posttest control group design, the study involved 60 Grade XI students from two public high schools in Bandung, divided into an experimental group (PjBL) and a control group (conventional instruction). The experimental group engaged in authentic, problem-based language projects over 12 sessions, encompassing independent topic selection, strategy planning, implementation, monitoring, self-evaluation, and results presentation. Learner autonomy was measured using the validated Autonomy in Language Learning Scale. The results indicate that the experimental group experienced a statistically significant increase in autonomy (p < 0.001) compared to the control group, with a large effect size (ηp² = 0.342). The greatest gains occurred in the dimensions of self-regulation and self-assessment, while the dimension of interdependence (collaboration) also showed moderate improvement. These findings suggest that PjBL goes beyond knowledge transfer; it trains students to become independent, responsible, and reflective language learners. The study concludes that PjBL is an effective pedagogical strategy for implementing *Merdeka Belajar* in language classrooms. Consequently, language teachers should design contextual projects and provide appropriate scaffolding to foster learner autonomy incrementally.

Tantangan Pengajaran Bahasa pada Generasi Alpha: Literasi Digital dan Pemendekan Rentang Perhatian: Language Teaching Challenges for Generation Alpha: Digital Literacy and Shrinking Attention Spans Susi Oktafiani
JOLADU: Journal of Language Education Vol. 3 No. 3 (2025): JOLADU: Journal of Language and Education, April 2025
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/joladu.v3i3.1716

Generation Alpha those born after 2010 is the first generation to grow up entirely within a hyper-connected digital environment, enjoying unrestricted access to smart devices, social media, and on-demand content from an early age. The unique characteristics of this generation often described as true "digital natives" present unprecedented challenges for language instruction. Two primary challenges identified in the literature are: (1) the dominance of digital literacy, which shifts text consumption patterns from linear to non-linear (hypertext) and from long-form text to micro-content (short videos, memes, status updates); and (2) a drastically shortened attention span resulting from constant exposure to rapidly changing content (e.g., TikTok, Instagram Reels, YouTube Shorts), which is believed to hinder this generation's ability to engage in language learning activities requiring sustained focus, such as reading long texts or listening to extended monologues. This study aims to systematically identify the specific challenges language teachers face when teaching Generation Alpha and to explore adaptive strategies that have been successfully implemented in the field. Employing a mixed-methods approach with a sequential explanatory design, the study involved 120 language teachers from 30 primary and secondary schools across five major Indonesian cities data for which was gathered via a national survey alongside in-depth case studies at six schools that had successfully implemented innovative practices. The results indicate that 87% of teachers reported difficulty maintaining student attention for more than 10–15 minutes during linear language tasks, while 76% noted that students were more responsive to multimodal content (simultaneous use of text, audio, video, and animation) than to single-modality content. The case studies revealed three effective adaptive strategies: (a) micro-learning (breaking material into 5–7 minute segments); (b) gamification with instant feedback; and (c) leveraging digital literacy as a bridge rather than an adversary for instance, by using digital genres (such as vlogs, podcasts, and educational memes) as authentic teaching materials. The study concludes that the challenges posed by Generation Alpha cannot be met by simply "swimming against the current" through the imposition of traditional teaching methods; instead, a pedagogical reformulation is required that intelligently harnesses this generation's characteristics regarding digital literacy. Consequently, language teachers need training in instructional design that is responsive to Generation Alpha’s attention profiles, while curriculum developers must revise their assumptions concerning attention spans and the types of texts suitable for this generation.

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