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Rini Yulia
Universitas Jayabaya
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Sosialisasi Peningkatan Kualitas Pelayanan Koperasi Harapan Sejahtera-19, Bekasi Ktut Silvanita Mangani; Arko Pujadi; Saut Pane; Norman Edy; Rini Yulia
JURNAL Comunità Servizio : Jurnal Terkait Kegiatan Pengabdian kepada Masyarakat, terkhusus bidang Teknologi, Kewirausahaan dan Sosial Kemasyarakatan Vol. 4 No. 2 (2022): OKTOBER
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM), Univesitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/cs.v4i2.4208

Abstract

The progress of the cooperative business is influenced by the management pattern, type of the business, capital, activity of its members, and others. Therefore, a cooperative needs to know whether the cooperative implemented a good management pattern and produces good performance, and meets the expectations of its members. This Community Service (PkM) activity is a socialization of the results of a survey on the service performance of the Cooperative of Harapan Sejahtera-19 towards the expectations of the residents of RW 19 Graha Harapan Housing, Mustika Jaya Village, East Bekasi. By knowing the opinions of the members and the community involved in the cooperative's activities, then the cooperative can improve its performance to meet the expectations of its customers. The method is to describe service performance and service satisfaction, then analyze them using a Cartesian diagram. Based on the diagram, then produces recommendations for the development of the Cooperative of Harapan Sejahtera-19. Input for cooperative management is about clarity of information related to cooperative performance as well as easier loan procedures and requirements. Keywords: Cooperative; service performance; services satisfaction
Co-Authors Arko Pujadi Ktut Silvanita Mangani Norman Edy Saut Pane