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Payaman Manik
Institut Transportasi Dan Logistik Trisakti
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PENGGUNAAN PRODUK E-TOLL TERHADAP KUALITAS PELAYANAN PADA GERBANG TOL CILILITAN Yuliantini Yuliantini; Wolfhardus Octavianus Basi; Payaman Manik
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 4, No 2 (2018): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v4i2.841

Abstract

This study aims to determine the effect of e-toll on the quality of service at Cililitan toll gate. The research method used descriptive verification with data analysis using simple linear regression. Primary data was obtained through direct survey to e-toll users at Cililitan toll gate, Jakarta, with a sample of 50 respondents. The result of the research shows that the use of e-toll has a positive and significant effect on the service quality of Cililitan toll gate, Jakarta. The limitation of this research is that the influence of e-toll usage is not only influenced by service quality but can be influenced by other factors. It is necessary to do further research related to those other factors by developing the study at other toll gate so that the standard of Automatic Gate Service (AGS) can be applied to toll services.
PENGARUH JUMLAH BUS SIAP OPERASI DENGAN JUMLAH PENUMPANG DIANGKUT PADA PT. JAKARTA MEGA TRANS PAYAMAN MANIK; INDRA SUWARLAN
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 1, No 3 (2015): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v1i3.973

Abstract

PT. Jakarta Mega Trans (PT. JMT) is a TransJakarta bus operator and formed of four transport companies consortium which are PT. Mayasari Bakti, PT. Steady Safe, Perum PPD, and PT. BPW Pahala Kencana. This study is aimed to find out and understand the relationship between the operated buses and the carried passengers. The method of the study is Spearman Rank correlation analysis and hypothesis test. Based on the result and analysis, there is a significant relationship between the operated buses and carried passengers which is ρ = 0.7824. The hypothesis test shown that ρhitung > ρtabel (0.7824 > 0.777) which support the previous result.
PELAYANAN TERHADAP PENGGUNA ANGKUTAN DAMRI TRAYEK BEKASI BARAT-BANDARA SOEKARNO HATTA Payaman Manik; Marcelina Sitorus; Endang Sugiharti
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 3, No 2 (2017): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v3i2.909

Abstract

The purpose of the research is to find out how big the effect of service to the passengers of DAMRI route west Bekasi – Soekarno Hatta airport. The types of services regulated in SK.97 / HK.003 / DAMRI-2012 on Minimum Service Standards (SPM) Integrated Transportation Mode determine the quality of transport services that will affect the user decisions on DAMRI route West Bekasi - Soekarno Hatta Airport in 2016. This study was analyzed by descriptive statistics and inferential statistics with questionnaires spread of 100 respondents. The result of analysis shows that there is a significant influence simultaneously between the variables of service quality to user/passengers decision on DAMRI route west Bekasi – Soekarno Hatta airport. Partial analysis results show that security, safety, convenience, affordability, and equality variables do not have a significant effect on user/passengers decision. However, order has a significant effect on user/passengers decisions.
Co-Authors Endang Sugiharti INDRA SUWARLAN Marcelina Sitorus Wolfhardus Octavianus Basi Yuliantini Yuliantini