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Datunabolon Datunabolon
Institut Transportasi dan Logistik Trisakti
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Kualitas Pelayanan Keselamatan Penerbangan Datunabolon Datunabolon; Wynd Rizaldy; Djoko Priambodo
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 5, No 2 (2019): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v5i2.802

Abstract

The purpose of this study is to determine the relationship between Employee Competence (Co) and Quality of Service (Ku) with Aviation Safety (Ks). This research was conducted at PT. Jasa Angkasa Semesta Tbk. Jakarta Export warehouse with n = 45 respondents decided to keep due to saturated samples. The method analysis was simple linear regression, multiple linear regression, simple correlation and partial correlation. The results of the research are as follows; (1) there is a positive correlation between employee competency (Ko) and flight safety (Ks), (2) there is a positive correlation between service quality (Ku) and flight safety (Ks), and (3) there is a positive correlation between employee competency and quality of service towards flight safety. Based on the results of the study, the flight safety can be improved by increasing employee competence and service quality.
Pengaruh Profesionalisme Personil terhadap Kualitas Pelayanan Logistik pada Dinas Material Korps Marinir Jakarta Suparwan CK; Ratu Ratna Trisna; Datunabolon Datunabolon
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 5, No 1 (2018): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v5i1.897

Abstract

The Indonesian Navy materials’ sub unit is one of the main commands (KOTAMA) of the Indonesian Navy with the slogan “Jalesu Bhumyamca Jayamahe” which means “we are victorious in the sea and in the land.” The aim of the study is to analyse the effect of the materials sub unit employees’ professionalism to the logistics’ service quality in 2017. The method used was field and library research. The study used simple linear regression, coefficient correlation, coefficient determination, and hypothesis testing to analyse the data. The result shows that there is a significant effect between employees’ professionalism to the logistics’ service quality shown by the simple linear regression of Y=34,540 + 0.87 X. Based on the coefficient determination, there are some factors affect the service quality which are employees’ professionalism (90,25%) and facilities at work, discipline, work effective (9.75 %). The hypothesis also proves that t-count is more than t-table which Ho is rejected and Ha is accepted. It concludes that there is significant relation between both factors.
Co-Authors Djoko Priambodo Ratu Ratna Trisna Suparwan CK Wynd Rizaldy