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All Journal Jurnal Manajemen Bisnis Transportasi dan Logistik KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Datunabolon Datunabolon
Institut Transportasi dan Logistik Trisakti
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences Transportation

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Kualitas Pelayanan Keselamatan Penerbangan Datunabolon Datunabolon; Wynd Rizaldy; Djoko Priambodo
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 5, No 2 (2019): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v5i2.802

Abstract

The purpose of this study is to determine the relationship between Employee Competence (Co) and Quality of Service (Ku) with Aviation Safety (Ks). This research was conducted at PT. Jasa Angkasa Semesta Tbk. Jakarta Export warehouse with n = 45 respondents decided to keep due to saturated samples. The method analysis was simple linear regression, multiple linear regression, simple correlation and partial correlation. The results of the research are as follows; (1) there is a positive correlation between employee competency (Ko) and flight safety (Ks), (2) there is a positive correlation between service quality (Ku) and flight safety (Ks), and (3) there is a positive correlation between employee competency and quality of service towards flight safety. Based on the results of the study, the flight safety can be improved by increasing employee competence and service quality.
Pengaruh Profesionalisme Personil terhadap Kualitas Pelayanan Logistik pada Dinas Material Korps Marinir Jakarta Suparwan CK; Ratu Ratna Trisna; Datunabolon Datunabolon
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 5, No 1 (2018): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v5i1.897

Abstract

The Indonesian Navy materials’ sub unit is one of the main commands (KOTAMA) of the Indonesian Navy with the slogan “Jalesu Bhumyamca Jayamahe” which means “we are victorious in the sea and in the land.” The aim of the study is to analyse the effect of the materials sub unit employees’ professionalism to the logistics’ service quality in 2017. The method used was field and library research. The study used simple linear regression, coefficient correlation, coefficient determination, and hypothesis testing to analyse the data. The result shows that there is a significant effect between employees’ professionalism to the logistics’ service quality shown by the simple linear regression of Y=34,540 + 0.87 X. Based on the coefficient determination, there are some factors affect the service quality which are employees’ professionalism (90,25%) and facilities at work, discipline, work effective (9.75 %). The hypothesis also proves that t-count is more than t-table which Ho is rejected and Ha is accepted. It concludes that there is significant relation between both factors.
Peningkatan Kapasitas UMKM Kuliner dalam Layanan Pelanggan Digital melalui Implementasi WhatsApp Business dan Chatbot Astri R Banjarnahor; Chandra M. Saputra; Datunabolon Datunabolon; Asep Mulyawan; Mutiara Gani
KREATIF: Jurnal Pengabdian Masyarakat Nusantara Vol. 5 No. 1 (2025): Jurnal Pengabdian Masyarakat Nusantara
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/kreatif.v5i1.7693

Abstract

This Community Service activity aims to increase the capacity of MSME actors in the culinary sector in South Tangerang in utilizing digital technology, especially WhatsApp Business and chatbots, as a tool to increase their business competitiveness. Based on data from the Ministry of Trade (2023), there are 92,783 MSMEs in this region, with the dominance of the culinary sector. However, there are still many MSME actors who experience gaps in digital literacy, which hinders their development in this digital era. This training involved 30 participants from various culinary businesses in South Tangerang, and was carried out with an approach consisting of theory, direct practice, and technical assistance. To evaluate the effectiveness of the training, a pre-test and post-test were conducted. The results showed a significant improvement in participants' understanding, with the average score increasing from 42% on the pre-test to 86% on the post-test. In addition, participants also managed to build a simple chatbot flow that can be used to improve their customer service. The level of satisfaction of participants with this training was very high, with 90% of participants stating that they were satisfied or very satisfied with the material and implementation of the training. The results of this activity show that digital technology-based training can effectively improve the operational and communication skills of MSME actors, which in turn can strengthen their competitiveness. Therefore, it is recommended to strengthen advanced training programs as well as technology incubation tailored to the needs of each sector. This will help address the existing digital literacy gap and provide ongoing support for MSMEs. Thus, this training is expected to make a real contribution to improving the digital competence of MSME actors, especially in the culinary sector, and strengthening their position in an increasingly competitive market.
Co-Authors Asep Mulyawan Astri R Banjarnahor Chandra M. Saputra Djoko Priambodo Mutiara Gani Ratu Ratna Trisna Suparwan CK Wynd Rizaldy