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Dika Risit Maulana
Institut Transportasi dan Logistik Trisakti
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation

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Pengaruh Kualitas Pelayanan PT. Angkasa Pura I terhadap Kepuasan Penumpang di Bandar Udara Internasional Lombok, Praya Sandriana Marina; Dika Risit Maulana; Imam Ozali
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 5, No 1 (2018): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v5i1.895

Abstract

The purpose of this study is to identify the effect of service quality topassengers’ satisfaction at Lombok Internasional Airport, Praya. The study applied quantitative method by distributing questionaires to 154 passengers of Citilink and Batik airlines from Lombok to Halim. The result of the study shows that there is a strong correlation betwen service quality and passengers’ satisfaction. The contribution value of service quality is 52,1% towards passengers’ satisfaction at Lombok International Airport, Praya.
Co-Authors Ozali, Imam Sandriana Marina