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All Journal ARIKA IMMANUEL: Jurnal Teologi dan Pendidikan Kristen Archipelago Engineering
Imelda Christy Poceratu
Universitas Pattimura
Religion Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

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Transformasi Kearifan Lokal Berbasis Pendidikan Agama Kristen Multikultural pada Pendidikan Tinggi Imelda Christy Poceratu; Yance Zadrak Rumahuru; Pitersina Christina Lumamuly
IMMANUEL: Jurnal Teologi dan Pendidikan Kristen Vol 3, No 2 (2022): OKTOBER 2022
Publisher : Sekolah Tinggi Teologi Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46305/im.v3i2.128

Abstract

Multicultural education is a progressive approach to transform multicultural education into an urgent need to be carried out in universities, especially in Maluku, as an area that has plural characteristics, and has even experienced social conflicts.  Multicultural education as an instrument of social engineering encourages universities to play a role in instilling awareness in a multicultural society and developing an attitude of tolerance and tolerance torealize the needs and ability to cooperate with all existing differences.  This research uses qualitative methods with a descriptive approach. Through local wisdom owned by the Maluku people, pela gandong culture can be used as a role model for higher education that is multicultural. The implementation of multicultural education in universities, especially Universitas Pattimura, must be able to develop inclusive multiculturalism based on local cultural wisdom in Maluku. AbstrakPendidikan multikultural merupakan suatu pendekatan progresif untuk melakukan transformasi pendidikan multikultural menjadi urgen untuk dilakukan di Perguruan Tinggi, khususnya di Maluku, sebagai daerah yang memiliki karakteristik kemajemukan, bahkan pernah mengalami konflik sosial. Untuk mengembangkan sikap tenggang rasa dan toleransi sebuah rekayasa sosial dapat dilakukan di perguruan tinggi melalui pendidikan multikultur. Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Melalui kearifan lokal yang dimiliki oleh masyarakat Maluku yaitu budaya pela gandong dapat dijadikan role model bagi Pendidikan tinggi yang bersifat multikultural. Implementasi Pendidikan multikultural di Perguruan Tinggi, khususnya Universitas Pattimura harus dapat mengembangkan multikulturalisme yang bersifat inklusif yang didasari pada kearifan budaya lokal di Maluku.
APLIKASI METODE SERVICE QUALITY DALAM MENGANALISIS KUALITAS PELAYANAN PT. PLN (PERSERO) PLTD POKA AMBON Imelda Christy Poceratu; Nil Edwin Maitimu
ALE Proceeding Vol 5 (2022): Archipelago Engineering (ALE)
Publisher : Fakultas Teknik Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/ale.5.2022.121-128

Abstract

Layanan publik (jasa) adalah segala bentuk jasa pelayanan, baik dalam bentuk barang publik maupun jasa publik yang pada prinsipnya menjadi tanggung jawab dan dilaksanakan oleh Instansi Pemerintah di Pusat, di Daerah, dan di lingkungan Badan Usaha Milik Negara atau Badan Usaha Milik Daerah, dalam rangka untuk upaya pemenuhan kebutuhan masyarakat maupun dalam rangka pelaksanaan ketentuan peraturan perundang-undangan. PT. PLN (Persero) PLTD Poka merupakan perusahaan yang bergerak dalam bidang jasa khususnya kelistrikan. Untuk mengetahui tingkat kepuasan pelanggan, maka dilakukan analisis dengan menggunakan metode servqual dan six sigma. Dengan melihat 5 dimensi kualitas sebagai parameter pengukuran yaitu tangible, responsiveness, reliable, assurance, dan empathy. Untuk nilai kesenjangannya sebesar -1,05. Oleh karena itu, atribut yang memiliki gap cukup besar dijadikan prioritas untuk diperbaiki dibandingkan dengan atribut yang memiliki gap lebih kecil. Yang memiliki gap terbesar sesuai dengan lima dimensi jasa yaitu dimensi empathy (empati) dengan nilai gap -1,26.
Optimalisasi Kualitas Pelayanan Jasa Menggunakan Metode Service Quality dan TRIZ Imelda Christy Poceratu; Ivonny Y Rahanra; Jelly Lekatompessy
ARIKA Vol 18 No 2 (2024)
Publisher : Industrial Engineering Study Program, Pattimura University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/arika.2024.18.2.104

Abstract

This study aims to measure the quality of service of Health Center X towards customer satisfaction and analyze the improvement of service quality of Health Center X towards customer satisfaction based on the Servqual method and develop improvements that can be made to improve service quality using the TRIZ method. The results of the analysis showed that there were 19 negative gaps with 5 attributes that had the largest gap values, including the politeness of officers in serving patients, the attention of officers to customer needs, the accuracy of officers in checking patient conditions, officers having enough time for patient consultations, and comfortable and beautiful health center rooms. The focus of improvements to be developed by Health Center X is that officers help customers by directly handling customer requests or solving customer problems, patient examinations are carried out carefully and seriously so that mistakes do not occur, doctors provide more time and attention to patients, even the latest information about the development of the patient's condition must be conveyed directly by the doctor to the patient, even changing the layout of the benches which were initially too close together when sitting and prone to contact with others, replacing facilities that are not suitable for use or repaired and adding entertainment facilities such as TV and adding decorations such as placing plants and flowers in the room.
Co-Authors Ivonny Y Rahanra Jelly Lekatompessy Nil Edwin Maitimu Pitersina Christina Lumamuly Yance Zadrak Rumahuru