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All Journal Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Siber Multi Disiplin Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Sarovah Widiawati
Institut Transportasi Dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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Model Keputusan Konsumen Penggunaan Self-Collection Parcel Locker Untuk Last Mile Delivery Muhammad Iqbal Firdaus; Riza Lestari; Sarovah Widiawati
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 8, No 3 (2021): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v8i3.622

Abstract

Last mile delivery is the most inefficient part of the total consumer goods delivery process due to the high rate of return, segmented goods and relatively small quantity. One of the innovations made by e-retailers and logistics service providers is to install self-collection parcel lockers in easily accessible places where the process of picking up goods is carried out independently by consumers in these places. There are not many studies conducted to identify what factors can encourage consumers to use these services, focusing more on cognitive attitudes, segmented and the results are still inconclusive. This study aims to investigate that utilitarian, hedonic, situational and social factors influence consumer decisions to use parcel locker self-collection services. This survey quantitative study used non-probability sampling technique and succeeded in obtaining 264 samples. The analysis tool uses Structural Equation Modeling with a covariance-based approach with AMOS. The results show that the customization by consumers according to their preferences is a factor that influences consumers' intention to use self-collection parcel locker services along with utilitarian motives
Peran Orang Tua dalam Pengenalan English Math bagi Anak Usia Dini Novi Indah Susanthi; Sarovah Widiawati; Irwan Chairuddin; Sari Astuti; Riza Lestari; Nurun Ala Salehati
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 3 No. 3 (2025): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Juli - September 2025)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v3i3.1267

Abstract

Pengenalan English Math, yaitu integrasi pembelajaran Bahasa Inggris dan Matematika dasar, menjadi pendekatan inovatif dalam pendidikan Anak Usia Dini di era globalisasi. Penelitian ini bertujuan untuk menggambarkan peran orang tua dalam mendampingi proses pembelajaran English Math serta meningkatkan kesadaran mereka terhadap pentingnya keterlibatan dalam pendidikan anak. Kegiatan sosialisasi dilakukan di PAUD Pelita Harmoni melalui seminar interaktif yang melibatkan orang tua murid. Hasil kegiatan menunjukkan adanya peningkatan pemahaman orang tua mengenai konsep English Math dan antusiasme tinggi dalam mendukung pembelajaran anak di rumah. Meskipun terdapat beberapa kendala seperti perbedaan latar belakang pendidikan dan keterbatasan waktu, kegiatan ini membuktikan bahwa kolaborasi antara sekolah dan orang tua mampu menciptakan lingkungan belajar yang kondusif dan menyenangkan bagi anak. Dengan demikian, peran aktif orang tua menjadi kunci keberhasilan dalam pengenalan English Math sejak dini.
Bullying Awareness: Memahami dan Mengidentifikasi Tanda-Tanda Bullying Pada Siswa SMAN 21 Jakarta Sarovah Widiawati; Novi Indah Susanthi; Irwan Chairuddin
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 2 No. 1 (2024): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Januari - Maret 2024)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v2i1.476

Abstract

Bullying is behavior that is deliberately carried out to make the victim feel hurt and uncomfortable. This behavior is carried out with physical or verbal contact. Bullying is usually carried out by perpetrators who are stronger or have more power than the victim. Therefore, there is a need to understand bullying and how to identify signs of bullying, especially at school because this behavior is detrimental to students and can disrupt learning activities at school. Faculty of Management and Business, Trisakti Institute of Transportation and Logistics carries out Community Service (PKM) at SMAN 21 Jakarta. The PKM was carried out on 31 grade 10 high school students and 3 teams of lecturers from ITL Trisakti. The implementation of PKM activities is carried out in the form of socialization, starting with questions and answers about bullying and also asking students to fill out a questionnaire via G-Form to find out students' knowledge regarding bullying and types of bullying behavior. After that, the author gave a presentation and asked questions regarding their experiences with bullying behavior. Finally, the author gave the questionnaire again to determine the increase in their knowledge and also their experiences with bullying behavior to find out comprehensive information from students. Through socialization regarding bullying behavior, it can be seen that around 75% of students at SMAN 21 Jakarta are able to understand and identify bullying behavior. 25% of them have experienced bullying behavior at school or outside school. The bullying was carried out by classmates and friends of students from other schools. The types of bullying experienced by these students were verbal bullying, 65% through ridicule and ridicule, 30% mental/psychological bullying through exclusion, and 5% cyberbullying.
The Effect of Online Tracking Systems and Timing Accuracy on Customer Loyalty Through Customer Satisfaction at J&T Express 2024 Darmawan Apriyadi; Sarovah Widiawati; Nurul Nurul; Rosmallini Putri
Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jsmd.v3i4.830

Abstract

This study aims to determine the effect of the online tracking system and time accuracy on customer loyalty through customer satisfaction at J&T Express East Jakarta 2024. This research used quantitative methods and nonprobability sampling techniques. To collect the data, the researchers used a questionnaire from J&T Express users which were then analyzed using the SEM-PLS (Structural Equation Modeling-Partial Least Square) method with SmartPLS 4.0 software. This study used the questionnaire data as a Likert scale that was assessed for validity and reliability. This research indicates that the online tracking system positively and significantly affects customer satisfaction. Delivery timing also has a positive and significant effect on customer satisfaction. In turn, customer satisfaction positively and significantly effects customer loyalty. The online tracking system positively and significantly effects customer loyalty through customer satisfaction. Time accuracy also positively and significantly effects customer loyalty through customer satisfaction.
Co-Authors Darmawan Apriyadi Irwan Chairuddin Irwan Chairuddin Muhammad Iqbal Firdaus Novi Indah Susanthi Novi Indah Susanthi Nurul Nurul Nurun Ala Salehati Riza Lestari Riza Lestari Rosmallini Putri Sari Astuti