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All Journal Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Ilmu Multidisplin Jurnal Siber Multi Disiplin Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Sarovah Widiawati
Institut Transportasi Dan Logistik Trisakti, Jakarta
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Model Keputusan Konsumen Penggunaan Self-Collection Parcel Locker Untuk Last Mile Delivery Muhammad Iqbal Firdaus; Riza Lestari; Sarovah Widiawati
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 8, No 3 (2021): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v8i3.622

Abstract

Last mile delivery is the most inefficient part of the total consumer goods delivery process due to the high rate of return, segmented goods and relatively small quantity. One of the innovations made by e-retailers and logistics service providers is to install self-collection parcel lockers in easily accessible places where the process of picking up goods is carried out independently by consumers in these places. There are not many studies conducted to identify what factors can encourage consumers to use these services, focusing more on cognitive attitudes, segmented and the results are still inconclusive. This study aims to investigate that utilitarian, hedonic, situational and social factors influence consumer decisions to use parcel locker self-collection services. This survey quantitative study used non-probability sampling technique and succeeded in obtaining 264 samples. The analysis tool uses Structural Equation Modeling with a covariance-based approach with AMOS. The results show that the customization by consumers according to their preferences is a factor that influences consumers' intention to use self-collection parcel locker services along with utilitarian motives
Peran Orang Tua dalam Pengenalan English Math bagi Anak Usia Dini Novi Indah Susanthi; Sarovah Widiawati; Irwan Chairuddin; Sari Astuti; Riza Lestari; Nurun Ala Salehati
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 3 No. 3 (2025): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Juli - September 2025)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v3i3.1267

Abstract

Pengenalan English Math, yaitu integrasi pembelajaran Bahasa Inggris dan Matematika dasar, menjadi pendekatan inovatif dalam pendidikan Anak Usia Dini di era globalisasi. Penelitian ini bertujuan untuk menggambarkan peran orang tua dalam mendampingi proses pembelajaran English Math serta meningkatkan kesadaran mereka terhadap pentingnya keterlibatan dalam pendidikan anak. Kegiatan sosialisasi dilakukan di PAUD Pelita Harmoni melalui seminar interaktif yang melibatkan orang tua murid. Hasil kegiatan menunjukkan adanya peningkatan pemahaman orang tua mengenai konsep English Math dan antusiasme tinggi dalam mendukung pembelajaran anak di rumah. Meskipun terdapat beberapa kendala seperti perbedaan latar belakang pendidikan dan keterbatasan waktu, kegiatan ini membuktikan bahwa kolaborasi antara sekolah dan orang tua mampu menciptakan lingkungan belajar yang kondusif dan menyenangkan bagi anak. Dengan demikian, peran aktif orang tua menjadi kunci keberhasilan dalam pengenalan English Math sejak dini.
Bullying Awareness: Memahami dan Mengidentifikasi Tanda-Tanda Bullying Pada Siswa SMAN 21 Jakarta Sarovah Widiawati; Novi Indah Susanthi; Irwan Chairuddin
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 2 No. 1 (2024): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Januari - Maret 2024)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v2i1.476

Abstract

Bullying is behavior that is deliberately carried out to make the victim feel hurt and uncomfortable. This behavior is carried out with physical or verbal contact. Bullying is usually carried out by perpetrators who are stronger or have more power than the victim. Therefore, there is a need to understand bullying and how to identify signs of bullying, especially at school because this behavior is detrimental to students and can disrupt learning activities at school. Faculty of Management and Business, Trisakti Institute of Transportation and Logistics carries out Community Service (PKM) at SMAN 21 Jakarta. The PKM was carried out on 31 grade 10 high school students and 3 teams of lecturers from ITL Trisakti. The implementation of PKM activities is carried out in the form of socialization, starting with questions and answers about bullying and also asking students to fill out a questionnaire via G-Form to find out students' knowledge regarding bullying and types of bullying behavior. After that, the author gave a presentation and asked questions regarding their experiences with bullying behavior. Finally, the author gave the questionnaire again to determine the increase in their knowledge and also their experiences with bullying behavior to find out comprehensive information from students. Through socialization regarding bullying behavior, it can be seen that around 75% of students at SMAN 21 Jakarta are able to understand and identify bullying behavior. 25% of them have experienced bullying behavior at school or outside school. The bullying was carried out by classmates and friends of students from other schools. The types of bullying experienced by these students were verbal bullying, 65% through ridicule and ridicule, 30% mental/psychological bullying through exclusion, and 5% cyberbullying.
The Effect of Online Tracking Systems and Timing Accuracy on Customer Loyalty Through Customer Satisfaction at J&T Express 2024 Darmawan Apriyadi; Sarovah Widiawati; Nurul Nurul; Rosmallini Putri
Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jsmd.v3i4.830

Abstract

This study aims to determine the effect of the online tracking system and time accuracy on customer loyalty through customer satisfaction at J&T Express East Jakarta 2024. This research used quantitative methods and nonprobability sampling techniques. To collect the data, the researchers used a questionnaire from J&T Express users which were then analyzed using the SEM-PLS (Structural Equation Modeling-Partial Least Square) method with SmartPLS 4.0 software. This study used the questionnaire data as a Likert scale that was assessed for validity and reliability. This research indicates that the online tracking system positively and significantly affects customer satisfaction. Delivery timing also has a positive and significant effect on customer satisfaction. In turn, customer satisfaction positively and significantly effects customer loyalty. The online tracking system positively and significantly effects customer loyalty through customer satisfaction. Time accuracy also positively and significantly effects customer loyalty through customer satisfaction.
Influence of Price, Service Quality, and Promotion at Shipping Lines Company (ONE) on Customer Decisions Firyaal Nadhira; Nisrina Fhatin; Honny Fiva Akira Sembiring; Sarovah Widiawati
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2034

Abstract

In international trade activities, the role of a shipping company is very important. Shipping acts as a means of transportation in moving goods from one place to another. This study purpose is to determine and analyze the influence of price, service quality, and promotion, which will have a direct effect on ONE's customer decisions on an ongoing basis. The sample population in this study were the users of the shipping company (ONE). There were 105 respondents. The analysis method used in this research is quantitative descriptive method. The method the author chose for data collection was to conduct a survey in the form of a questionnaire. The results proved of this research simultaneously had a positive and significant impact on ONE's customer decisions.
Leveraging social media activities for purchase intention: Exploring brand loyalty and perceived quality as mediation Olfebri Olfebri; Sarovah Widiawati; Rizki Amelia; Tiara Putri Meitrisya
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2108

Abstract

In the airline industry, this study analyzes how social media marketing activities affect brand equity (perceived quality and brand loyalty) as well as consumers' intentions to buy. A questionnaire was distributed to 125 Instagram users who were airline passengers for obtaining quantitative data. The information were handled and investigated utilizing SEM-PLS 4.1.0.6. According to the study, social mdia marketing increases brand loyalty and brand quality perception. Purchase intentions are also significantly influenced by loyalty and perceived quality. Additionally, the study indicates that all moderating effect variables, such as brand loyalty and perceived quality, are involved in mediating the impact of social media marketing on purchase intentions. The findings are expected to be relevant for social media activity strategies, particularly for airlines in Indonesia.
Peningkatan Komunikasi Bahasa Inggris Siswa Perhotelan dengan Nato Spelling Sarovah Widiawati; Novi Indah Susanthi; Nurun Ala Salehati; Cecep Pahrudin; M.Iqbal Firdaus
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 4 No. 3 (2026): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Juli - September 2026)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v4i3.2220

Abstract

Kemampuan komunikasi bahasa Inggris merupakan salah satu kompetensi penting yang harus dimiliki oleh siswa jurusan perhotelan dalam menghadapi kebutuhan industri hospitality yang bersifat global. Salah komunikasi yang sering dan kurang mendapatkan perhatian adalah kemampuan spelling (mengeja). Kesalahan dalam mengeja nama, alamat email, maupun kode reservasi dapat menyebabkan kesalahan informasi dan berdampak pada kualitas pelayanan. Kegiatan Pengabdian kepada Masyarakat (PKM) ini bertujuan untuk meningkatkan kompetensi komunikasi bahasa Inggris siswa jurusan perhotelan melalui penerapan NATO Spelling sebagai strategi untuk meningkatkan komunikasi Bahasa Inggris secara profesional. Kegiatan ini dilaksanakan dalam bentuk kegiatan yang interaktif dengan pendekatan praktik yang melibatkan 75 siswa Sekolah Menengah Kejuruan Negeri (SMKN) 27 Jakarta. Metode pelaksanaan kegiatan ini meliputi penyampaian materi, drilling, pair practice, role play, spelling games, serta evaluasi melalui pre-test dan post-test. Hasil pre-test dan post-test kegiatan ini menunjukkan bahwa sebelum pelaksanaan kegiatan terdapat 25 siswa (33,3%) yang belum familiar dengan NATO spelling. Namun, setelah kegiatan berlangsung, terjadi peningkatan pemahaman siswa dari 66,7% menjadi 86,7%. Selain itu, para siswa menunjukkan antusiasme dan keterlibatan yang aktif selama kegiatan berlangsung, terutama dalam sesi praktik NATO Spelling dan role play. Hasil ini menunjukkan bahwa kegiatan NATO spelling efektif dalam meningkatkan kemampuan komunikasi bahasa Inggris siswa, khususnya dalam ketepatan spelling dan kepercayaan diri dalam komunikasi secara profesional. Kegiatan ini dapat menjadi salah satu alternatif pembelajaran English for Hospitality yang lebih aplikatif dan sesuai dengan kebutuhan dunia kerja.
Co-Authors Cecep Pahrudin, Cecep Darmawan Apriyadi Firyaal Nadhira Honny Fiva Akira Sembiring Irwan Chairuddin Irwan Chairuddin M.Iqbal Firdaus Muhammad Iqbal Firdaus Nisrina Fhatin Novi Indah Susanthi Novi Indah Susanthi Novi Indah Susanthi Nurul Nurul Nurun Ala Salehati Olfebri Olfebri Riza Lestari Riza Lestari Rizki Amelia Rosmallini Putri Sari Astuti Tiara Putri Meitrisya