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All Journal Jurnal Ekonomi & Bisnis PNJ (JEKBIS PNJ) INTEKNA Jurnal IMPACT: Implementation and Action Jurnal Administrasi Publik dan Pembangunan (JPP)
Agus Pebrianto, Agus
Administration Science, Faculty of Business Administration,State Polytechnic of Banjarmasin, Banjarmasin, South Kalimantan. Indonesia
Humanities Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Social Sciences Other

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KEPUASAN MAHASISWA TERHADAP PELAYANAN ADMINISTRASI AKADEMIK PADA JURUSAN ADMINISTRASI BISNIS POLITEKNIK NEGERI BANJARMASIN Padli, Padli; Pebrianto, Agus; Rustaniah, Rustaniah
INTEKNA informasi teknik dan niaga Vol 19 No 1 (2019): Vol 19 No 1 (2019): Jurnal INTEKNA, Volume 19, No. 1, Mei 2019: 1-68
Publisher : P3M Politeknik Negeri Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The goal of this research is to describe students need academic services during their study provided by administrative staff. Considering the huge numbers of universities, each universities should have their characteristics and competitiveness so that they could maintain their existence. Besides that they need to maintain their quality so that the students will be satisfied with the services provided, thus the vision and mission of the institution could be achieved. The purpose of this research is to know if quality service of academic administration staff at Business Administration Department POLIBAN has an impact to student satisfaction. The sample of this research comprised 200 POLIBAN students at Business Administration Department. The data of this research were collected during the 2018-2019 year. The analysis show that assurance is the only variable who has significant impact to student satisfaction.
ANALYSIS OF PERFORMANCE MEASUREMENT SYSTEM USING COMPETENCY-BASED BALANCES SCORECARD (A STUDY IN BANJARMASIN STATE POLYTECHNICS) Pebrianto, Agus; Wardhana, M. Wahyu; novyanti, Rika
Ekonomi & Bisnis Vol 14, No 1 (2015): Jurnal Ekonomi dan Bisnis Vol 14 No 1 2015
Publisher : Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/eb.v14i1.757

Abstract

Abstract The purpose of this study is to analyze performance based on competency using Balance Scorecard which is measured by four perspectives : College Financial perspective, customer perspective (which divided into three parts : students, stakeholders and graduates), college internal perspective, and learning and growth process perspective. It is expected that this research would lead into development process of the college, and find out the weaknesses or strengths of college organization which would give impact to the increase of college’s performance. This is a quantitative descriptive research. Total amount of population in this research is 208 people, which consists of students from grade 5 of business administrative. The population is chosen in consideration that they have experienced the longest term of learning process. Samples are taken from 4 classes which includes 106 students. Graduates are chosen from those who have been graduates and have at least 3 years working experience, that make 102 people, meanwhile employers are represented by 33 lecturers in Banjarmasin State Polytechnic, and stakeholders are chosen from both government institution and non government institution that makes 27 institutions. Those institutions are chosen by graduates recommendation. The result of reliability test of college financial perspective, customer perspective, university internal perspective and innovation and learning process perspective shows the value more than 0.6 alpha cronbach and it makes all of variables reliable. The average score of financial perspective is 3.514 and it shows that financial condition of the college is in good state, The average score of customer perspective is 2.947 which gives fair condition, the average score of stakeholders perspective is 3.418 that is in good state, and the average score of graduates is showing good state as shown in 3.119 point. College internal process perspective has the average score of 2.753 point and shows fair condition. Learning and growth perspectives average score is 2.929, shows fair condition. Keywords : Balanced Scorecard, Financial Perspective, Customer Perspective, Internal Process Perspective, Learning and Growth Perspective, College Performance
Penerapan Digital marketing Sebagai Strategi Pemasaran UMKM NAIMAH, RAHMATUL JANNATIN; WARDHANA, MUHAMMAD WAHYU; HARYANTO, RUDI; PEBRIANTO, AGUS
Jurnal IMPACT: Implementation and Action Vol. 2 No. 2 (2020)
Publisher : Politeknik Negeri Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31961/impact.v2i2.844

Abstract

The Community Service Partner in this activity is Rapi Sari Furniture which engages in the business of producing and buying furniture items. Rapi Sari Meubel is one of the SMEs that has been very long established in the city of Banjarmasin, which is more than 30 years. However, the marketing activities are still very minimal and still conventional. For this reason, training needs to be given on the importance of using digital marketing so that the marketing system can be better, to expand the scope of its business targets and to support better sales activities. In addition, partners are also given assistance in creating accounts in digital media (Google Business and Google) along with how to optimally manage digital media for the promotion of MSME business needs. The resulting outputs are in the form of Google business and Google accounts, scientific articles published in national journals, and activity reports. The method used in thisis activity by provide training in the form of lectures and giving tutorials / practices directly creating accounts in digital media for the MSME.
SISTEM PENGELOLAAN ADMINISTRASI MASJID DAN MEDIA DAKWAH ONLINE SEBAGAI SOLUSI DAKWAH DI MASA PANDEMI COVID-19 BAGI JAMAAH MASJID AR-RAHIM BANJARMASIN Rozaq, Abdul; Pebrianto, Agus; Wardhana, Mohammad Wahyu; Wijayanto, Jarot
Jurnal IMPACT: Implementation and Action Vol. 3 No. 1 (2020): Jurnal Impact
Publisher : Politeknik Negeri Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31961/impact.v3i1.1007

Abstract

Masjid Ar-Rahim telah melaksanakan fungsi dan peranannya dalam manajemen pengelolaan masjid sebagai tempat ibadah bagi umat Islam di Kota Banjarmasin. Saat ini dengan adanya wabah pandemic covid-19 yang menyebabkan kegiatan keagamaan masih dianggap perlu adanya pembatasan, terutama dalam kegiatan dakwah keagamaan yang dapat diakses kapanpun dan dimanapun karena selama ini masih bersifat konfensional. Sehingga hal ini dianggap menjadi faktor penghambat dalam menyampaikan dakwah islam. Maksud dari rancang bangun sistem berbasis website ini, yaitu : untuk mempermudah pengurus masjid dalam penyampaian informasi pengelolaan administrasi Masjid Ar-Rahim seperti data pengurus, data jamaat, dan pengelolaan keuangan, sehingga mempermudah pengurus masjid dalam penyampaian informasi yang dimaksud. Untuk mendukung kegiatan dakwah online pengurus Masjid Ar-Rahim dibuatkan akun email, chanel youtube, dan akun zoom berlisensi, sehingga semua kegiatan kajian keagamaan yang dilaksanakan di Masjid Ar-Rahim dapat disebar luaskan dan diakses oleh semua kalangan masyarakat.
Penerapan Digital marketing Sebagai Strategi Pemasaran UMKM NAIMAH, RAHMATUL JANNATIN; WARDHANA, MUHAMMAD WAHYU; HARYANTO, RUDI; PEBRIANTO, AGUS
Jurnal IMPACT: Implementation and Action Vol. 2 No. 2 (2020): Jurnal Impact
Publisher : Politeknik Negeri Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31961/impact.v2i2.844

Abstract

The Community Service Partner in this activity is Rapi Sari Furniture which engages in the business of producing and buying furniture items. Rapi Sari Meubel is one of the SMEs that has been very long established in the city of Banjarmasin, which is more than 30 years. However, the marketing activities are still very minimal and still conventional. For this reason, training needs to be given on the importance of using digital marketing so that the marketing system can be better, to expand the scope of its business targets and to support better sales activities. In addition, partners are also given assistance in creating accounts in digital media (Google Business and Google) along with how to optimally manage digital media for the promotion of MSME business needs. The resulting outputs are in the form of Google business and Google accounts, scientific articles published in national journals, and activity reports. The method used in thisis activity by provide training in the form of lectures and giving tutorials / practices directly creating accounts in digital media for the MSME.
SISTEM PENGELOLAAN ADMINISTRASI MASJID DAN MEDIA DAKWAH ONLINE SEBAGAI SOLUSI DAKWAH DI MASA PANDEMI COVID-19 BAGI JAMAAH MASJID AR-RAHIM BANJARMASIN Rozaq, Abdul; Pebrianto, Agus; Wardhana, Mohammad Wahyu; Wijayanto, Jarot
Jurnal IMPACT: Implementation and Action Vol. 3 No. 1 (2020): Jurnal Impact
Publisher : Politeknik Negeri Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31961/impact.v3i1.1007

Abstract

Masjid Ar-Rahim telah melaksanakan fungsi dan peranannya dalam manajemen pengelolaan masjid sebagai tempat ibadah bagi umat Islam di Kota Banjarmasin. Saat ini dengan adanya wabah pandemic covid-19 yang menyebabkan kegiatan keagamaan masih dianggap perlu adanya pembatasan, terutama dalam kegiatan dakwah keagamaan yang dapat diakses kapanpun dan dimanapun karena selama ini masih bersifat konfensional. Sehingga hal ini dianggap menjadi faktor penghambat dalam menyampaikan dakwah islam. Maksud dari rancang bangun sistem berbasis website ini, yaitu : untuk mempermudah pengurus masjid dalam penyampaian informasi pengelolaan administrasi Masjid Ar-Rahim seperti data pengurus, data jamaat, dan pengelolaan keuangan, sehingga mempermudah pengurus masjid dalam penyampaian informasi yang dimaksud. Untuk mendukung kegiatan dakwah online pengurus Masjid Ar-Rahim dibuatkan akun email, chanel youtube, dan akun zoom berlisensi, sehingga semua kegiatan kajian keagamaan yang dilaksanakan di Masjid Ar-Rahim dapat disebar luaskan dan diakses oleh semua kalangan masyarakat.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PEMBAYAR WAJIB PAJAK KENDARAAN BERMOTOR (PKB) DI UPPD SAMSAT BANJARMASIN II Shintia, Novi; Pebrianto, Agus; Wardhana, Muhammad Wahyu; Novyanti, Rika; Naimah, Rahmatul Jannatin; Anwar, Hairul
Jurnal Administrasi Publik dan Pembanguan Vol 5, No 2 (2023): JULI - DESEMBER 2023
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jpp.v5i2.11429

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui bagaimana kepuasan pengunjung terhadap kualitas pelayanan yang diberikan oleh UPPD Samsat Banjarmasin II dan untuk mengetahui bagaimana seharusnya kualitas pelayanan yang diberikan untuk meningkatkan pengunjung di UPPD Samsat Banjarmasin II. Jenis penelitian yang digunakan dalam penelitian ini adalah deskriptif kuantitatif, dengan subjek penelitian 100 responden. Teknik pengumpulan data yaitu observasi, kuesioner, dan wawancara. Teknik analisis data yaitu deskriptif kuantitatif. Hasil penelitian ini terdapat aspek yaitu :  (1) Variabel kualitas pelayanan yang terdiri dari tangible, reliability, responsive, assurance, dan empathy, berpengaruh secara simultan dengan membandingkan Fhitung > Ftabel yaitu 51.361 > 2,31. (2) Variabel Kualitas Pelayanan (X1) Tangible  berpengaruh signifikan secara parsial terhadap kepuasan pengunjung (Y) dengan membandingkan Thitung > Ttabel yaitu 3,934 > 1,66. Variabel Kualitas Pelayanan (X2) Empathy tidak  berpengaruh signifikan secara parsial terhadap kepuasan pengunjung (Y) dengan membandingkan Thitung > Ttabel yaitu 1,359 > 1,66.Variabel Kualitas Pelayanan (X3) Reliability  berpengaruh signifikan secara parsial terhadap kepuasan pengunjung (Y) dengan membandingkan Thitung > Ttabel yaitu 2,300 >1,66.Variabel Kualitas Pelayanan (X4) Responsiveness  tidak berpengaruh signifikan secara parsial terhadap kepuasan pengunjung (Y) dengan membandingkan Thitung > Ttabel yaitu 016 > 1,66.Variabel Kualitas Pelayanan (X5) Assurance  berpengaruh signifikan secara parsial terhadap kepuasan pengunjung (Y) dengan membandingkan Fhitung > Ftabel yaitu 2,201 > 1,66. (3) Diantara variabel kualitas pelayanan, variabel tangible yang berpengaruh paling dominan terhadap kepuasan pengunjung yaitu sebasar 0,141.
PENGEMBANGAN WEB PROFIL UNTUK MENDUKUNG PARIWISATA DI DESA TELUK TAMIANG Najwaini, Effan; Pebrianto, Agus; Amelia, Rini
Jurnal IMPACT: Implementation and Action Vol. 6 No. 1 (2023): Jurnal Impact
Publisher : Politeknik Negeri Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31961/impact.v6i1.14470

Abstract

Pengabdian kepada masyarakat ini bertujuan untuk mendukung pengembangan potensi pariwisata di Desa Teluk Tamiang, Kabupaten Kotabaru, melalui pembuatan website profil desa. Desa Teluk Tamiang memiliki daya tarik wisata yang signifikan, seperti pantai pasir putih dan terumbu karang, namun masih kurang dikenal oleh masyarakat luas. Untuk mengatasi hal ini, tim pelaksana mengembangkan sebuah website menggunakan platform CMS WordPress dan plugin Elementor, yang dirancang agar mudah digunakan oleh pengelola desa. Pelatihan juga diberikan kepada masyarakat dan perangkat desa untuk memastikan mereka mampu mengelola dan memperbarui konten website secara mandiri. Proses pengembangan meliputi pembuatan desain, pengisian konten, serta pengujian website untuk memastikan kelancaran akses dan kemudahan navigasi bagi pengguna. Selain itu, website ini diintegrasikan dengan media sosial untuk meningkatkan jangkauan promosi. Diharapkan, dengan adanya platform digital ini, potensi wisata desa dapat lebih dikenal dan menarik lebih banyak wisatawan, baik domestik maupun internasional. Hal ini diharapkan berdampak pada peningkatan pendapatan masyarakat dari sektor pariwisata serta pelestarian lingkungan dan budaya lokal.
Co-Authors Abdul Rozaq Effan Najwaini Hairul Anwar, Hairul Jarot Wijayanto M. Wahyu Wardhana, M. Wahyu Mohammad Wahyu Wardhana NAIMAH, RAHMATUL JANNATIN Novi Shintia, Novi Padli Padli Rika novyanti, Rika Rini Amelia, Rini Rudy Haryanto Rustaniah, Rustaniah WARDHANA, MUHAMMAD WAHYU