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All Journal I-Finance Journal I-ECONOMICS: A Research Journal on Islamic Economics HUMAN FALAH: Jurnal Ekonomi dan Bisnis Islam Al Tijarah El-Barka: Journal of Islamic Economics and Business Tasharruf: Journal Economics and Business of Islam Journal of Islamic Economics and Finance Studies Islamiconomic: Jurnal Ekonomi Islam Millah: Journal of Religious Studies I-PHILANTHROPY: A Research Journal on Management of Zakat and Waqf Jurnal Akuntansi dan Keuangan Islam (JAKIs) Asian Journal of Muslim Philanthropy and Citizen Engagement
Abdullah Sahroni
Universitas Islam Negeri Raden Fatah Palembang
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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Journal : Al Tijarah

 1 
The Influence of Service Quality towards Customer Satisfaction on Garuda Airline of Yogyakarta International Airport on Pandemic covid-19 Adib Susilo; Muhammad Kurnia Rahman Abadi; Abdullah Sahroni; Mufti Afif
Al Tijarah Vol 8, No 1 (2022): June 2022
Publisher : Universitas Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21111/tijarah.v8i1.7374

Abstract

This research aimed to investigate the service quality provided by Garuda Indonesia Airlines at Jogjakarta international Airport on customer satisfaction. 200 questionnaire was deployed which return and able to analyze about 142 questionnaire. Multiple Regression analysis employed to analyze the relationship between service quality dimension (tangible, reliability, responsiveness, and assurance) and customer satisfaction. The result shows that simultaneously all independents variable has a positive impact on dependent variable. Meanwhile, partially tangible and reliability has positive significant influence on customer satisfaction while responsiveness and assurance is insignificant to customer satisfaction. The R2 shows that 0.487 means 48.7% of dependent variable was explained and influenced by independent variables while the rest of it about 51.3% was influenced by another variable that not included in this research.
The Influence of Service Quality towards Customer Satisfaction on Garuda Airline of Yogyakarta International Airport on Pandemic covid-19 Adib Susilo; Muhammad Kurnia Rahman Abadi; Abdullah Sahroni; Mufti Afif
Al Tijarah Vol. 8 No. 1 (2022): Al Tijarah | June
Publisher : University of Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21111/tijarah.v8i1.7374

Abstract

This research aimed to investigate the service quality provided by Garuda Indonesia Airlines at Jogjakarta international Airport on customer satisfaction. 200 questionnaire was deployed which return and able to analyze about 142 questionnaire. Multiple Regression analysis employed to analyze the relationship between service quality dimension (tangible, reliability, responsiveness, and assurance) and customer satisfaction. The result shows that simultaneously all independents variable has a positive impact on dependent variable. Meanwhile, partially tangible and reliability has positive significant influence on customer satisfaction while responsiveness and assurance is insignificant to customer satisfaction. The R2 shows that 0.487 means 48.7% of dependent variable was explained and influenced by independent variables while the rest of it about 51.3% was influenced by another variable that not included in this research.
Co-Authors Anggraini, Putri Pindia Dedat Dingkoroci Akasumbawa, Muhammad Dessy Handayani Edo Ariansyah Emi Yulia Siska Handayani, Dessy Hidayat, Faisal Jamil, Mahmud Alfan Kurniawan, Cecep Soleh Laura Nindya Asmananta Litriani, Erdah M. Kurnia Rahman Abadi MAFTUKHATUSOLIKHAH MAFTUKHATUSOLIKHAH Mufti Afif Muhammad Rusdi Nurwijayanti Padli, Hardiansyah Rahim, Rika Rinol Sumantri Rohman, Muhammad Abdul Safitri, Nurfala Salim, Amir Siti Mardiah, Siti Susilo, Adib . Veithzal Rivai Zainal