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All Journal Jurnal Sosioteknologi Nyimak: Journal of Communication The Journal of Society and Media Jurnal Ilmiah Wahana Pendidikan Jurnal Media dan Komunikasi Indonesia
Gustaf Wijaya
Airlangga University
Religion Humanities Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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CRITICISM IN COVID-19 RESPONSES AT VOLUNTEER ACCOUNT @PANDEMICTALKS (NORMAN FAIRCLOUGH'S CRITICAL DISCOURSE ANALYSIS MODEL) Gustaf Wijaya; Rachmah Ida
The Journal of Society and Media Vol. 5 No. 2 (2021): The Influence of Media in Society Life
Publisher : Department of Social Science, Faculty of Social Science &Law, Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jsm.v5n2.p409-437

Abstract

The Covid-19 pandemic in Indonesia since March 2020 has tested the Indonesian government's capabilities in various aspects, including public health communication. The existence of communication media both from the Government and the mass media is considered insufficient in providing information related to Covid-19. The advancement of the internet and new media has made social media, especially Instagram, play a vital role in disseminating information related to Covid-19. The information gap that occurs encourages netizens to collaborate to fill it. One of the information volunteers regarding Covid-19 is the Instagram account @pandemictalks, with educational content and criticism of the handling of Covid -19 in Indonesia. This study captures how the discourse on the handling of Covid-19 was put forward by the volunteer account @pandemictalks. This study uses Norman Fairclough's Critical Discourse Analysis Model, this model dissects discourse not only from the linguistic aspect but also into the social aspect and the context involved in it. This study provides an overview of the various forms of criticism that @pandemictalks conveyed, their production and distribution, social changes that occurred, and related policy changes in them.
Dari Pertunjukan Ke Media: Konvergensi Festival Musik Dalam Merespons Pandemi Covid-19 Fakhri Zakaria; Gustaf Wijaya
Jurnal Media dan Komunikasi Indonesia Vol 3, No 1 (2022): March
Publisher : Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmki.69696

Abstract

The policy of physical and social restrictions as an action to prevent the spread of COVID-19 has forced the organization of music festivals to shift from conventional formats to virtual stages. However, this new format encountered several challenges, from infrastructure to social aspects. The practice of convergence, apart from being a form of adaptation, can also form a new social community that becomes social capital in the sustainability of the music festival, both economically and socially. This paper discusses the adaptation of music performance business actors through the convergence of music performance formats during the COVID-19 pandemic. The research method utilized is a case study. The object of research is Synchronize Fest and Tomorrowland. Both have strong and wide fans social capital. Both also have their unique way in carrying out digital convergence. Synchronize Radio and television broadcasted format is a form of convergence of musical performances carried out by the Synchronize Festival, as previously an annual multi-genre music festival on a national scale. Meanwhile, a multimedia-based website and community activation have become Tomorrowland's way of greeting its fans during the pandemic. This research is a portrait of how music festivals, as one of the sectors affected by the pandemic, are alive and stay connected to their fans.
The Responses of Healthcare Professionals and the Media to the Emergency Mobile Restriction Policies on Social Media Gustaf Wijaya; Fakhri Zakaria; Rachmah Ida
Nyimak: Journal of Communication Vol 6, No 2 (2022): Nyimak: Journal of Communication
Publisher : Faculty of Social and Political Science, Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/nyimak.v6i2.5854

Abstract

Health workers play a vital role during the COVID-19 pandemic, not only in the health facilities but also as a reference in the media. This role arises from the health workers’ accounts on social media amplified by the mass media and public discourse. This study aims to examine the narratives of doctors’ accounts on social media, responding to the emergency period of the Covid-19 pandemic in Indonesia. This study maps and analyzes the narratives of the 10 (ten) doctors’ Twitter accounts in Indonesia during the Emergency Community Activity Restrictions (PPKM) period from 3 July - 23 August 2021 through qualitative content analysis methods. The spread of the Delta variant virus and a significant increase in active cases, death, and bed occupancy rates were recorded during this period. The study shows that each doctor has a different narrative, with the main issues: vaccination, health protocols, health facilities, case data, and government policies related to the pandemic. Some doctors’ narratives are also a form of public pressure on government policies. This study also notes the phenomenon of “twitting to the press” by the mass media because of social restriction.Keywords: Healthcare professional, Twitter, mobility restriction, Covid-19, Indonesia ABSTRAKTenaga kesehatan memiliki peran penting selama masa pandemi COVID-19. Tak hanya menjadi garda depan dalam memutus mata rantai penyebaran virus, namun juga menjadi rujukan informasi bagi masyarakat melalui kemunculannya di media. Peran ini muncul dari keaktifan tenaga medis di media sosial yang diamplifikasi oleh media massa dan kemudian menjadi wacana publik. Tujuan penelitian ini adalah melihat narasi para dokter di sosial media, menyikapi masa darurat pandemic Covid-19 di Indonesia. Penelitian ini memetakan dan menganalisis narasi 10 akun Twitter dokter terpopuler di Indonesia selama periode Pemberlakuan Pembatasan Kegiatan Masyarakat (PPKM) Darurat dari 3 Juli - 23 Agustus 2021 melalui metode analisis isi kualitatif. Periode ini ditandai persebaran virus varian Delta dan kenaikan signifikan jumlah kasus aktif, angka kematian, dan tingkat keterisian tenpat tidur. Hasil penelitian menunjukkan setiap dokter memiliki narasi yang berbeda dalam merespons kebijakan penanganan COVID-19 di media sosial, dengan isu utama meliputi vaksinasi, penerapan protokol kesehatan, fasilitas kesehatan, data kasus, serta pejabat dan kebijakan pemerintah terkait pandemi. Narasi para dokter juga menjadi bentuk tekanan publik kepada kebijakan pemerintah pemerintah. Selain itu, penelitian ini juga mencatat adanya fenomena penerapan twitting to the press oleh media massa sebagai imbas penerapan kebijakan pembatasan sosial.Kata Kunci: Tenaga kesehatan, Twitter, pembatasan mobilitas, Covid-19, Indonesia 
Chatbot sebagai Asisten Customer Service dan Public Relations di Indonesia: Studi Difusi Inovasi Teknologi Nunung Nasikhah; Gustaf Wijaya; Titik Puji Rahayu
Jurnal Sosioteknologi Vol. 21 No. 3 (2022): November 2022
Publisher : Fakultas Seni Rupa dan Desain ITB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5614/sostek.itbj.2022.21.3.5

Abstract

Chatbot technology is one of the tools to improve service. In chatbots, communicationis no longer between humans and humans, but between humans and machines or robots,despite it still use human language. In Indonesia, the literature on chatbots is morefocused on the technological aspect, while the communication aspect is still inadequate.This research is a diffusion of innovations study to explain the dissemination ofchatbots’ adoption in Indonesia. Data through interviews with five sources withdifferent backgrounds. Researchers target government agencies as users of chatbotapplications to serve the public, also micro businesses that use automation, and a chatbotprovider as an active party in communicating chatbot technology. Researchers alsoexplore the experiences gained by end-user chatbots. The findings show that the mainreasons for adopting chatbots in Indonesia are the swiftness of service, the efficiencyof human resources, and the unlimited working hours. This leads to chatbots easingthe information process, both customer services, and public relations. The mass mediacommunication channel is used to introduce chatbot services to the public. While theinterpersonal communication channel is used to transfer knowledge from the developerto the administrator.
Branding Kota DKI Jakarta Sebagai Kota Kreatif Bidang Sastra Adenna Hendy Cassie Putri; Gustaf Wijaya; Santi Isnaini; Dina Septiani
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 14 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8153461

Abstract

The city of Jakarta officially became the City of Literature, and the city officially became a member of the UNESCO Creative Cities Networks. The decision to locate in Jakarta was also influenced by a number of factors. One of them is the city of Jakarta, which fosters new talent in the creation of literary works such as books or novels. Presented in new and different genres and styles to pique the interest of today's young people in reading. This study is a Content Analysis study, which is a systematic technique for assessing message content and processing communications, or a tool for observing and analyzing open communication behavior from selected communicators. Based on the findings, it is possible to conclude that city branding is one method of promoting Jakarta as a literacy city, by constructing and offering services and infrastructure such as literacy parks for the public.
Pengaruh e-WOM Terhadap Niat Pembelian Kain Tenun NTT Nadia Saryta Panta; Gustaf Wijaya; Santi Isnaini; Dina Septiani
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 17 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8316112

Abstract

Ethnic Weaving is one of the traditional fabrics that has a very high cultural value. Indeed, woven cloth is not as popular as batik, but the beauty and cultural philosophy contained in woven cloth is not inferior to batik. Although not as popular as batik, Ethnic Weaving has its own uniqueness. The uniqueness of Ikat lies in the manufacturing process. To make beautiful woven cloth, woven craftsmen need months. This is because the tools used for weaving are still manual. Electronic word of mouth (eWOM) can be defined as positive or negative statements made by potential, actual, or former customers about a product or company that are made available to a wide range of people and institutions via the internet. The aim of this study was to identify the Influence of Electronic Word of Mouth on the purchase intention of NTT Ethnic Weaving. The research methodology used is in the form of content analysis, by looking at the effect of e-WOM on the purchase intention of NTT Ethnic Weaving. This research focuses on the purchase intention of NTT Ethnic Weaving. The results of the study show that e-WOM has a positive influence on purchasing intentions of NTT Ethnic Weaving.
Co-Authors Adenna Hendy Cassie Putri Dina Septiani Fakhri Zakaria Fakhri Zakaria Nadia Saryta Panta Nunung Nasikhah Rachmah Ida Rahayu, Titik Puji Santi Isnaini