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All Journal Jurnal Sosioteknologi Jurnal The Messenger PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Darmabakti Cendekia: Journal of Community Service and Engagements Jurnal Layanan Masyarakat (Journal of Public Service) Jurnal Ilmiah Ibnu Sina (JIIS): Ilmu Farmasi dan Kesehatan Jurnal Bakti Untuk Negeri

Rahayu, Titik Puji

Departemen Komunikasi, Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Airlangga Jl. Dharmawangsa Dalam Kampus B Universitas Airlangga, Surabaya– 60286

Author-ID : 3067970

Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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MANAGING THE POPULATION ADMINISTRATION SYSTEM OF SOKET LAOK VILLAGE, BANGKALAN, MADURA Liestianingsih Dwi Dayanti; Ratih Puspa; Rachmah Ida; Yuyun Wahyu Izati Surya; Titik Puji Rahayu; Nisa Kurnia Ilahiati; Angga Prawadika Aji
Darmabakti Cendekia: Journal of Community Service and Engagements Vol. 3 No. 2 (2021): DECEMBER 2021
Publisher : Faculty of Vocational Studies, Universitas Airlangga

Background: Unorganized population administration information system is the major problem in village administrations, including in Soket Laok Village, Bangkalan Regency. This unorganized system has impact on poor population and village economic potential data. This evidence becomes a major obstacle to improve community welfare and creates a significant setback in attempt to distribute any kind of assistance from the higher government. Therefore, it is necessary to organize a population administration system based on simple information technology and to improve the skills of village officials in fixing the population administration system. Purpose: To manage the village population administration system using simple information technology and to improve the skills of village officials in handling the population administration system. Methods: the method used in this program was a simple application of a population administration system based on Memento's digital app, which became the main focus in subsequent training session. The training was conducted in a form of webinars through the Zoom app and simple tutorials via YouTube. Results: the result of this activity is the availability of a population data collection system using the Memento application, a simple application that can be operated by village officials with a smartphone without an internet network in accordance with the conditions of Soket Laok Village which has not been evenly reached by the internet network. Another result is the increased skills of village officials in collecting population data using the Memento application. Conclusion: In this activity, village officials can have the skills to manage the village population administration system.

INTEGRATED MARKETING COMMUNICATION STRATEGY FOR SME (SMALL AND MEDIUM ENTERPRISES) OF TRADITIONAL HERBAL AND BEVERAGES Rani Sukma Ayu Suteja; Liestianingsih Dwi Dayanti; Angga Prawadika Aji; Santi Isnaini; Yayan Sakti Suryandaru; Titik Puji Rahayu; Andria Saptyasari; Irfan Wahyudi; Ratih Puspa; Nurul Ratna Sari; Dina Septiani; Nisa Kurnia Illahiati
Darmabakti Cendekia: Journal of Community Service and Engagements Vol. 3 No. 2 (2021): DECEMBER 2021
Publisher : Faculty of Vocational Studies, Universitas Airlangga

Background: This program begins with observation on SME of traditional herbal and beverages in Kampung Genteng Candirejo Surabaya. Early observation shows difficulties faced by SME to market their products. Objective: This program is expected to provide information and education about marketing communication strategies for SME of traditional herbal and beverages in Kampung Herbal Candirejo Surabaya. Method: Early observation is to find problems, conducting seminar and workshop, and also evaluating community empowerment. Results: Audiences understand about the impotances of marketing communication and innovation. They also improve their skills in using integrated marketing communication to sell their products to customers. Conclusion: This community service program has achieved its goals.

PELATIHAN KOMUNIKASI PEMASARAN DALAM RANGKA PEMBERDAYAAN EKONOMI MASYARAKAT PETANI MENTE DESA SOKET LAOK, KABUPATEN BANGKALAN, MADURA Rani Sukma Ayu Suteja; Santi Isnaini; Liestianingsih Dwi Dayanti; Yayan Sakti Suryandaru; Yuyun Wahyu Izzati Surya; Andria Saptyasari; Titik Puji Rahayu; Dina Septiani; Nisa Kurnia Illahiati; Angga Prawadika Aji; Igak Satrya Wibawa
Jurnal Layanan Masyarakat (Journal of Public Services) Vol. 4 No. 2 (2020): JURNAL LAYANAN MASYARAKAT
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jlm.v4i2.2020.312-317

Desa Soket Laok adalah desa yang berada di Kecamatan Tragah, Kabupaten Bangkalan Madura yang memiliki sekitar 4173 jiwa penduduk. Desa Soket Laok masih dapat dibilang daerah yang tertinggal dan belum dapat memaksimalkan potensi desa untuk kesejahteraan warganya. Potensi besar dari desa Soket Laok adalah mente. Akan tetapi, petani mentenya sendiri kurang paham bagaimana mengolah dan menjual mente tersebut ke luar wilayah Soket Laok. Selain itu, kurangnya pemahaman dalam penggunaan teknologi informasi dan komunikasi juga menjadi salah satu permasalahan. Oleh karena itu, Departemen Komunikasi FISIP UNAIR melaksanakan kegiatan pengadian masyarakat berjudul Pelatihan Komunikasi Pemasaran dalam Rangka Pemberdayaan Ekonomi Masyarakat Petani Mente Desa Soket Laok, Kabupaten Bangkalan, Madura. Pelatihan ini meningkatkan pemahaman para peserta kegiatan tentang pentingnya komunikasi pemasaran.

The Role of Organizational Communication for the Optimization of BUMDes in Soket Laok Village, Bangkalan Regency, Madura Rachmah Ida; Angga Prawadika Aji; Titik Puji Rahayu; Ratih Puspa; Yuyun Wahyu Izzati Surya; Nisa Kurnia Ilahiati; Liestianingsih Dwi Dayanti
Darmabakti Cendekia: Journal of Community Service and Engagements Vol. 4 No. 2 (2022): DECEMBER 2022
Publisher : Faculty of Vocational Studies, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/dc.V4.I2.2022.60-66

Background: BUMDES management is a crucial part of managing village development and independence. Therefore, the management system of village government organizations must begin to be addressed because of its crucial position in the preparation of plans for the establishment of the BUMDES program. The inability to develop organizational systems that understand managerial principles, data management, and communication strategies coupled with unpreparedness to adapt to the development of internet technology has the potential to cause the organization to lag behind in developing. Objective: The aim of this study is to increase the potential of Soket Laok Village, Bangkalan Madura Regency in the field of BUMDES management. Method: This community service was held at the Soket Laok Village Hall, Bangkalan Madura Regency. The material was delivered in a hybrid manner where there are speakers who directly invite participants to practice and online participants who provide material at the beginning. Results: The village officials and community leaders understand and are brave enough to formulate village development plans and have a better understanding of good communication patterns. Conclusion: The introduction and understanding of organizational communication for BUMDes (Village Owned Enterprises) which is the central organization of economic empowerment of rural communities is significant. With the FGD method directly with the BUMDes manager in Soket Laok village, Bangkalan Madura, and socialization of practical knowledge, understanding and management of the BUMDes organization, the optimization of the role of BUMDes in the Soket Laok village community will occur.

Chatbot sebagai Asisten Customer Service dan Public Relations di Indonesia: Studi Difusi Inovasi Teknologi Nunung Nasikhah; Gustaf Wijaya; Titik Puji Rahayu
Jurnal Sosioteknologi Vol. 21 No. 3 (2022): November 2022
Publisher : Fakultas Seni Rupa dan Desain ITB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5614/sostek.itbj.2022.21.3.5

Chatbot technology is one of the tools to improve service. In chatbots, communicationis no longer between humans and humans, but between humans and machines or robots,despite it still use human language. In Indonesia, the literature on chatbots is morefocused on the technological aspect, while the communication aspect is still inadequate.This research is a diffusion of innovations study to explain the dissemination ofchatbots’ adoption in Indonesia. Data through interviews with five sources withdifferent backgrounds. Researchers target government agencies as users of chatbotapplications to serve the public, also micro businesses that use automation, and a chatbotprovider as an active party in communicating chatbot technology. Researchers alsoexplore the experiences gained by end-user chatbots. The findings show that the mainreasons for adopting chatbots in Indonesia are the swiftness of service, the efficiencyof human resources, and the unlimited working hours. This leads to chatbots easingthe information process, both customer services, and public relations. The mass mediacommunication channel is used to introduce chatbot services to the public. While theinterpersonal communication channel is used to transfer knowledge from the developerto the administrator.

PENGARUH PENYULUHAN TERHADAP PENINGKATKAN PEMAHAMAN KELOMPOK TANI DAN KADER TUBERCULOSIS TERHADAP PENYAKIT TUBERCULOSIS, PENGOBATAN DAN PENCEGAHANNYA Abdul Rahem; Wahyu Utami; Liza Pristianty; Andi Hermansyah; Anila Impian Sukorini; Titik Puji Rahayu; Ana Yuda; Arie Sulistyarini; I Nyoman Wijaya; Gusti Noorrizka V; Yuni Priyandani
Jurnal Bakti untuk Negeri Vol 3 No 1 (2023): JBN
Publisher : Sekolah Tinggi Ilmu Kesehatan ISFI Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36387/jbn.v3i1.1359

Tuberculosis is an infectious disease which ranks second as the cause of death in the infectious disease class after infection of Human Immunodeficiency Virus. Countries contributing to the largest cases of tuberculosis starting from the highest order are India, Indonesia, China, the Philippines and Pakistan. East Java is in second place after West Java Province. Sumenep Regency, ranks first in East Java Province in 2019. Sumenep Regency, has 126 islands, of which 48 islands are inhabited by the community. In mainland Sumenep, the most cases of pulmonary tuberculosis are located in Bluto District, one of the endemic areas. Therefore, community service by a team of lecturers from the Faculty of Pharmacy, Airlangga University, Surabaya was carried out in Bluto District, Sumenep Regency. This targets four categories of Sustainable Development Goals, namely Good health and well-being; Quality education; Peace, justice and strong institutions; and Partnership for the goals. Besides that, this community service targets achievement on Key Performance Indicators 2, 3, 5 and 7. The four KPIs characterize off-campus activities and involvement with the community. Therefore, this community service formulates a comprehensive and systematic approach in responding to problems related to the TB infectious disease. The community service was carried out for two days, namely on Saturday and Sunday, September 10-11 2022 at Kampung Negara, Bungbungan Village, Bluto District, Sumenep Regency. The participants in this first year were farmer groups and health center staff, as well as pharmacists who practice in various health facilities serving TB patients. From the results of the evaluation through a questionnaire with statistical analysis, and the results of the discussion it can be concluded that this counseling is very useful for participants according to their confession and can increase participants' understanding of TB disease, its treatment and prevention.

PENINGKATKAN PEMAHAMAN KELOMPOK TANI TERHADAP PENGOBATAN TUBERCULOSIS DAN PENCEGAHANNYA MELALUI FOCUS GROUP DISCUSSION Rahem, Abdul; Utami, Wahyu; Hermansyah, Andi; Sukorini, Anila Impian; Rahayu, Titik Puji; Athiyah, Umi; Yuda, Ana; Sulistyarini, Arie; Wijaya, I Nyoman; Noorrizka V, Gusti; Priyandani, Yuni; Budiatin, Aniek Setiya; Aryani, Toetik; Zulkamain, Bambang Subakti
Jurnal Ilmiah Ibnu Sina (JIIS): Ilmu Farmasi dan Kesehatan Vol 9 No 1 (2024): JIIS
Publisher : Sekolah Tinggi Ilmu Kesehatan ISFI Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36387/jiis.v9i1.1727

Tuberculosis was a cause of global morbidity and mortality. Sumenep Regency has a high number of TBC cases, namely in 2017 were 1,627 people and 1,709 people in 2018. The difficulty in overcoming them is mainly due to the public and drug managers' understanding regarding drug side effects. Therefore, it is necessary to increase their literacy regarding this matter. This research aims to analyze the influence of Focus Group Discussions on farmer group members' understanding of the treatment and prevention of tuberculosis. It also analyzes the understanding of community health center drug managers regarding the side effects of TBC drugs and how to deal with them. A quasi-experimental design, with a pretest â€“ posttest design, was carried out on 49 members of the Bungbungan village farmer group and 39 community health center drug managers in Sumenep. The results showed that the farmer group understanding scores before and after the intervention were as follows: 6.02Â±1.19 and 6.69Â±1.46. for drug managers were 14.67Â±2.41 and 18.36Â±1.65. Conclusion The Focus Group Discussion had an impact on increasing understanding of the treatment and prevention of tuberculosis for farmer groups, and for community health center drug managers it had an impact on understanding the side effects of TBC drugs and how to deal with them.

COMMUNICATION SKILLS TRAINING FOR HEALTH WORKERS TO IMPROVE SERVICES OF PUBLIC HEALTH CENTER AT SIDOARJO Saptyasari, Andria; Titik Puji Rahayu; Ratih Puspa; Santi Isnaeni; Suko Widodo; Dina Septiani; Rani Sukma Ayu Suteja; Mytha Eliva Veritasia; Intan Fitranisa; Yuyun W. I. Surya; Angga Prawadika Aji; Irfan Wahyudi; Rachmah Ida; Yayan Sakti Suryandaru; Liestianingsih D
Jurnal Layanan Masyarakat (Journal of Public Services) Vol. 9 No. 1 (2025): JURNAL LAYANAN MASYARAKAT
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/.v9i1.2025.095-106

The effective communication is crucial for providing good service at the Community Health Center (Puskesmas). One major issue that can lead to patient dissatisfaction is the communication skills of health workers. When these workers struggle to communicate well, patients may feel poorly served and find it hard to understand their health conditions and care instructions. To address this problem, the Communication Department of FISIP UNAIR organized a training called "Communication Skills Training for Health Workers to Improve Puskesmas Services at the Sidoarjo Regency." The aim of the training was to minimize communication errors between doctors and patients and enhance the community’s view of services at the Puskesmas. The training included various sessions for health workers. They had the chance to share their thoughts, understand patient backgrounds, and practice listening skills. They also learned how to use facial expressions, gestures, and polite language when communicating with patients through role-play exercises. The results of the training were positive. Participants could explain the material through role-play and improved their active listening skills. They managed their facial expressions, gestures, and voice tone better, and applied polite communication with patients from different backgrounds. A final survey showed a 25% increase in communication skills, improving from 55% to 80%. In summary, the community service team concluded that the training was well received and effectively implemented by participants at their health centers.

Inaccuracy within Online Journalism in Indonesia Emeraldien, Fikry Zahria; Sugihartati, Rahma; Rahayu, Titik Puji
Jurnal The Messenger Vol. 13 No. 2 (2021): May-August
Publisher : Universitas Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26623/themessenger.v13i2.1011

Many scholars have conducted studies on the accuracy of the news media, such as newspaper, television, and magazine, but not online media. In fact, online media is a significant news media in the moment, especially in Indonesia. Online press companies are even the largest press companies in Indonesia compared to newspapers, radio, and television. Therefore, this study is conducted to measure the inaccuracies that occur in news in online news media. Researchers examined 63 online journalistic media that have been administratively and factually verified by the Dewan Pers (Press Council). It uses a content analysis method by coding the headlines in Indonesian online journalistic media. This study finds online mass media categories based on the theme segmentation, namely: 1) general, 2) economics, technology, and business, 3) sports, 4) politics, law, and crime, 5) lifestyle and entertainment, and 6) regional. The results of this study indicate that the inaccuracy of news in Indonesian online media is high. Media with economics, technology, and business most often make grammatical errors. This study also finds that speed does not only has an impact on grammatical inaccuracies, but also on unbalanced news reporting, where the imbalance in Indonesian online media news itself is very high.

GOVERNMANET PUBLIC RELATIONS IN FACING POLITICAL YEAR: TRAINING FOR LOCAL GOVERNMENT OF MAGETAN Suteja, Rani Sukma Ayu; Rahayu, Titik Puji; Wahyudi, Irfan; Widodo, Suko; Septiani, Dina; Isnaini, Santi; Fitranisa, Intan; Puspa, Ratih
Jurnal Layanan Masyarakat (Journal of Public Services) Vol. 8 No. 2 (2024): JURNAL LAYANAN MASYARAKAT
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jlm.v8i2.2024.247-256

The issues faced by Indonesia in the 2019 elections are likely to reemerge in the 2024 elections. In the 2019 elections, digital media became a highly effective tool for disseminating information related to politics and governance. Unfortunately, not all information available on digital media was accurate. Social media, in particular, saw a lot of misinformation and the spread of fake news (hoaxes). This led to a negative perception of the government among the public, which consequently influenced the opinions and political participation of Indonesian society. Therefore, a transformation is needed to support the formation of a positive government image. One of the strategies is maximizing government public relations. On August 8, 2023, the Communication Department at the Faculty of Social and Political Sciences, Universitas Airlangga, held a community service activity on the topic of government public relations training in Magetan Regency to address the political year. The main target of this activity was government officials in Bulukerto Subdistrict, Magetan District, Magetan Regency. The implementation mechanism consisted of three stages. In the initial stage, the community service team conducted surveys and coordinated with local government officials to gain a detailed understanding. During this stage, the Communication Department observed the involvement and performance of government public relations to obtain an initial overview of the strategies or designs used for the training. Subsequently, it was decided that the activity would be conducted through seminars and workshops covering topics such as public speaking, digital government, corporate social responsibility, and government public relations. After the activity, an evaluation was conducted to measure its success. It is hoped that this activity can serve as a foundation for improving the function of government public relations in addressing the political year and can be a supportive factor in ensuring the success of the 2024 elections.

Co-Authors Abdul Rahem Abdul Rahem, Abdul Akhsani, Onish Ana Yuda Andi Hermansyah Angga Prawadika Aji Angga Prawadika Aji Arie Sulistyarini Budiatin, Aniek Setiya Dina Septiani Dina Septiani Fikry Zahria Emeraldien Gustaf Wijaya Gusti Noorrizka V Hermansyah, Andi I Nyoman Wijaya I NYOMAN WIJAYA Illahiati, Nisa Kurnia Intan Fitranisa Irfan Wahyudi Irfan Wahyudi Irfan Wahyudi Isnaini, Santi Isnaini, Santi Liestianingsih D Liestianingsih Dwi Dayanti Liestianingsih Dwi Dayanti Liza Pristianty Mytha Eliva Veritasia Nisa Kurnia Ilahiati Nisa Kurnia Ilahiati Noorrizka V, Gusti Nunung Nasikhah Nurul Ratna Sari Priyandani, Yuni Rachmah Ida Rachmah Ida Rani Sukma Ayu Suteja Ratih Puspa Ratih Puspa Rumayya, Rumayya Santi Isnaeni Saptyasari, Andria Satrya Wibawa Septiani, Dina Sugihartati, Rahma Sukorini, Anila Impian Suryandaru, Yayan Sakti Toetik Aryani Triska Susila Nindya Umi Athiyah, Umi Wahyu Utami Wahyu Utami, Wahyu Widodo, Suko Yuni Priyandani Yuyun W. I. Surya Yuyun Wahyu Izati Surya Yuyun Wahyu Izzati Surya Zendy Wulan Ayu Widhi Prameswari Zulkamain, Bambang Subakti

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