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All Journal JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Nusantara Hasana Journal
Inna Sholihati Embrik, Inna Sholihati
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Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Health Professions Nursing

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PERSEPSI KEPUASAN PASIEN PADA KUALITAS PELAYANAN DI RUMAH SAKIT GIGI DAN MULUT UNIVERSITAS MUHAMMADIYAH YOGYAKARTA Embrik, Inna Sholihati; Handayani, Siti Dyah; Nusyirwan, Mohammad Syafril
Jurnal Medicoeticoilegal dan Manajemen Rumah Sakit Vol 2, No 1 (2013): January
Publisher : Magister Manajemen Rumah Sakit

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Abstract

Dental Hospital, University of Muhammadiyah Yogyakarta is a teaching hospital whose role is a Muhammadiyah unit businesses engaged in the service sector. In dealing with the increasing level of competitions among hospitals, the hospital is always competing to attract that customers to keep loyal to choose the service given. The quality of health care is a factor that can increase patient satisfaction. The quality of service is the totality of the rorm of the characteritics of the goods or service that show the ability to satisfy customer need, both obvious and hidden. Objective of the research To investigate the perception of patient satisfaction on the quality of service in the Dental Hospital, University of Muhammadiyah Yogyakarta. The study is quantitative research. The sample used as many as 100 people. The research instrument used was questionnaire. The analysis of the data is by using descriptive statistical analysis, factor analysis, and differenting test (t-test and anova). The results showed that patient satisfaction perceptions of the quality of service in terms of five dimensions expressing great satisfaction by 77% and 23% expressed satisfaction. The dimensional factor of direct evidence (tangible) is the most important factor that can increase patient satisfaction. Conclusion, the perception of patient satisfaction on the quality of service in the Dental Hospital, University of Muhammadiyah Yogyakarta consisting of  tangibility, empathy, reliability, assurance, and responsiveness showed that the level of  satisfaction is in the high category (very satisfied). Keyword: Perception, Patient satisfaction, Quality of service
HUBUNGAN DUKUNGAN KELUARGA DENGAN MOTIVASI BELAJAR PADA MAHASISWA PROGRAM S1 KEPERAWATAN DI STIKES YATSI TANGERANG Paujiyah, Siti Ika; Embrik, Inna Sholihati; Sentosa, Bambang Merdi
Nusantara Hasana Journal Vol. 1 No. 9 (2022): Nusantara Hasana Journal, February 2022
Publisher : Nusantara Hasana Berdikari

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Learning motivation is an encouragement that supports individuals to carry out learning activities that make themselves enthusiastic and happy in learning so that goals can be achieved. Many factors can affect learning motivation, one of which is family support. Research objectives to determine the relationship between family support and learning motivation in undergraduate nursing students at STIKes Yatsi Tangerang. This research is quantitative research with quantitative research design with correlation descriptive method. The instrument used is a questionnaire and the analytical test used is the chi square test. Based on the results of the chi square test analysis, it was found that the p-value was 0.002 <0.05, so it can be concluded that Ha is accepted and Ho is rejected, so it can be concluded that there is a significant relationship between family support and student motivation to learn. There is a relationship between family support and learning motivation in undergraduate nursing students at STIKes Yatsi Tangerang.
Co-Authors Handayani, Siti Dyah Mohammad Syafril Nusyirwan, Mohammad Syafril Paujiyah, Siti Ika Sentosa, Bambang Merdi