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All Journal JURNAL MANAJEMEN J-MKLI (Jurnal Manajemen dan Kearifan Lokal Indonesia) International Journal of Economics, Business and Accounting Research (IJEBAR) Journal of Social Science International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) JURNAL HUTAN TROPIS Jurnal Ilmu Manajemen Mulawarman (JIMM) Journal of Social Science Ekopedia: Jurnal Ilmiah Ekonomi Jejak digital: Jurnal Ilmiah Multidisiplin eJEBA Jurnal Ilmiah Ekonomi dan Manajemen Indonesia
Zainal Abidin
Universitas Mulawarman
Religion Agriculture, Biological Sciences & Forestry Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Physics Social Sciences Other

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ENHANCING OPERATIONAL PERFORMANCE WITH TOTAL QUALITY MANAGEMENT IN THE HOUSING AND SETTLEMENT DEPARTMENT OF KUTAI KARTANEGARA Restu Irawan; Zainal Abidin; Ike Purnamasari
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 7 (2026): JUNE
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20589133

Abstract

This study aims to examine the application of Total Quality Management (TQM) principles in the formulation of the Annual Work Plan (RKT) at the Housing and Settlement Department of Kutai Kartanegara Regency and to identify factors hindering its implementation. This research employed a qualitative approach involving eight informants. The findings show that the implementation of TQM principles, including customer focus, continuous improvement, and teamwork, contributed to improving planning quality and program execution. Customer focus ensured that the RKT was prepared based on community needs, while continuous improvement encouraged regular evaluation and enhancement of planning processes. Teamwork among departments strengthened coordination and supported more effective work plan preparation. However, several obstacles were identified, including inaccurate data, limited resources, and weak interdepartmental coordination, which reduced planning effectiveness and hindered program implementation. Therefore, improving data accuracy, strengthening coordination, and providing adequate resources are necessary to support more effective and efficient implementation of work programs.
Co-Authors Ade Saputri Agus Sulistyo Budi Bandi Supraptono Calsie Caroline Edelwies Edy Budiarso Ike Purnamasari Kezia Arum Sary Maria Stephanie Bulan Melda Aulia Lestari Melda Aulia Ramadhani Muhammad Haikal Qardhawi Rahel Sophia Maretiana Restu Irawan Riswahyu Nugrah Siti Maria Suharno Suharno Sulaiman Sulaiman Syarifah Hudayah Syariful Mahsyar Theodore Farrel Ouby Saleh Putra Untung Surapati Viona Hartawan Santoso Wasil, Mohammad Yohanes Kuleh Yonathan Pongtuluran