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All Journal Jurnal Ilmiah Universitas Batanghari Jambi EKONOMIS : Journal of Economics and Business
Ahmad Tarmizi
Universitas Batanghari Jambi
Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice

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Pengaruh Tangible dan Reliability Jasa Hotel terhadap Tingkat Kepuasan Konsumen di Rumah Kito Resort Hotel Jambi Ahmad Tarmizi; Akhmad Irwansyah; Bella Ahiri Ramadani
Ekonomis: Journal of Economics and Business Vol 6, No 2 (2022): September
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v6i2.684

Abstract

This study aims to determine the effect of tangible and reliability on consumer satisfaction simultaneously and the effect of tangible and reliability on customer satisfaction partially. The type of data used in this research is quantitative primary data regarding tabulation of data from questionnaires. The data in this study can be obtained from a questionnaire at Rumah Kito Resort Hotel Jambi. The sample of this research is Rumah Kito Resort Hotel Jambi, with a population of 13,250 people and a sample of 100 people. This study uses an analytical tool, namely multiple linear regression. The results of this study indicate that: tangibles are categorized as good with an average score of 396, reliability is categorized as good with an average score of 405, and consumer satisfaction is categorized as good with an average score of 413. Based on the results of the study, it can be concluded Based on the results of the coefficient of determination test, it can be seen that Tangible and Reliability have an influence on Consumer Satisfaction at Rumah Kito Resort Hotel by 0.506 or 50.6% stating that tangible and reliability variables are able to explain Customer Satisfaction of 50.6 % on the contrary 49.4% caused by other variables outside the variables studied, Based on the results of the t-test, it can be said that the t-value on the Tangible variable is 2.696 with a significant level of 0.000. Because the t-count value is 2,696 > the t-table value is 1.660 and the significant level is 0.000 < significant probability = 0.05. While the value of t-count on the reliability variable is 5.540 with a significant level of 0.000. Because the t-count value is 5.540 > t-table 1.660 and the significant level is 0.000 < significant probability = 0.05.
Variabel Daya Tanggap dan Empati Mempengaruhi Kepuasan Pasien Rawat Jalan pada RSUD H. Abdurrahman Sayoeti Kota Jambi Ahmad Tarmizi; Denny Asmas; Putri Yasmin
Jurnal Ilmiah Universitas Batanghari Jambi Vol 23, No 3 (2023): Oktober
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v23i3.4594

Abstract

The main problem is also divided into severalsub-problems or exploration questions about service, videlicet 1) What are the service quality variables conforming of power variables? responsiveness, empathy, and patient satisfaction affect sanitarium case satisfaction. H. Abdurrahman Sayoeti Jambi City, and 2) Which service quality variable has the most dominant effect on patient satisfaction at the Sanitarium. The H. Abdurrahman Sayoeti Regional General Hospital, Jambi City, is a Type D General Hospital belonging to the Regional Government of Jambi City. This sanitarium is located at Jl.K.H Hasan AnangNo. 33Rt. 08 Ex. Olak Kemang Kec. Jambi City Bay Lake. Grounded on Mayor RegulationNo. 42 of 2017 the Jambi City Hospital officially uses the name H. Abdurrahman Sayoeti Hospital, Jambi City. This sanitarium was preliminarily the Olak Kemang Inpatient Health Center which in 2018 was converted into a sanitarium. Responsiveness and empathy variables show a tcount value lesser than table (1,663 and 5,329) or sig> a (0.000 <0.05) therefore H0 is rejected and H1 is accepted, meaning that there's a significant positive effect between responsiveness and empathy on patient satisfaction walk in H. Abdurrahman Sayoeti Hospital, Jambi City.  The results of this study indicate that the quality of service conforming of responsiveness ( X1) and empathy ( X2) variables has a significant effect on patient satisfaction. Experimenters' suggestions for RSUD. H. Abdurrahman Sayoeti, Jambi City, should be a hospital nurse H. Abdurrahman Sayoeti Jambi City can maximize services according to the promised time, increase trust and responsiveness to patient complaints, maintain empathy and pay attention to the physical installations of the Sanitarium H. Abdurrahman Sayoeti Jambi City.
Co-Authors Akhmad Irwansyah Bella Ahiri Ramadani Denny Asmas Putri Yasmin