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All Journal Dia: Jurnal Administrasi Publik
Amallia Khaula Yukiza
University of Muhammadiyah Sidoarjo
Humanities Decision Sciences, Operations Research & Management Social Sciences

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THE QUALITY OF POPULATION ADMINISTRATION SERVICES IN THE TANGGULANGIN DISTRICT OF THE SIDOARJO PROVINCE Amallia Khaula Yukiza; Hendra Sukmana
DIA: Jurnal Administrasi Publik Vol 20 No 02 (2022): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v20i02.6913

Abstract

This study seeks to assess the quality of population administration services in the Tanggulangin District of Sidoarjo Regency. In addition to understanding the elements that promote and impede service in Tanggulangin District, Sidoarjo Regency. Employing descriptive qualitative methodologies. Using observation, interviews, and documentation, data was obtained. This study's data analysis consists of three components: data reduction, data display, and deriving conclusions. The findings of this study indicate that the quality of public service delivery in the field of population administration in Tanggulangin District, Sidoarjo Regency has applied the dimensions of physical evidence (tangible), aspects of reliability, aspects of responsiveness, aspects of assurance, and aspects of empathy which cover all discussion of indicators, but there are a few indicators that run according to the wishes of the community. in this study to improve the quality of public services in Tanggulangin District, Sidoarjo Regency, namely Human Resources (HR), public awareness, facilities and infrastructure.
Co-Authors Hendra Sukmana