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All Journal Normative: Jurnal Ilmiah Hukum Jurnal Bengawan Solo: Pusat Kajian Penelitian dan Pengembangan Daerah Kota Surakarta
Dwi Sutanto
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Law, Crime, Criminology & Criminal Justice Social Sciences

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Monitoring dan Evaluasi Smart City Kota Surakarta Budi Winarno; Dwi Sutanto; Wahyu Hermawan; Ibnu Hiban
Jurnal Bengawan Solo Pusat Kajian Penelitian dan Pengembangan Daerah Kota Surakarta Vol. 2 No. 1 (2023): Juni : Jurnal Bengawan Solo
Publisher : Badan Riset dan Inovasi Daerah Kota Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58684/jbs.v2i1.30

Abstract

The development of technology is now so advanced and rapid. The global era indicates the emergence of a new civilization that brings various conveniences, comforts and welfare of life through the help of information technology devices. Digital civilization is one of the markers of social life between the government, business people and the wider community. Changes in the order of digital-based society include changes in interactions in the world of education which are currently increasingly egalitarian, organizational relationships between non-profit, profit-government which are increasingly in various forms, mass media that utilizes various communication channels, information technology-based governance. , increasing population mobility, an economy based on the industrial revolution 4.0 and the high desire of people to live in a comfortable living atmosphere. This demand was answered by the emergence of the Smart City concept, namely a city that is able to maintain the continuity of the lives of its citizens towards a better quality of life. In this regard, the central government encourages regional governments to develop the Smart City concept in physical and non-physical development in their respective administrative areas which is expected to be able to improve the quality of life of the people who live there.
Efektivitas Pelayanan Pembayaran Pajak Kendaraan Bermotor Berbasis Aplikasi Samsat Digital Nasional (Signal) Di Samsat Kota Padang Meita Lefi Kurnia; Dola Riza; dwi Sutanto
Normative Jurnal Ilmiah Hukum Vol 14 No 1 (2026): Normative: Jurnal Ilmiah Hukum
Publisher : Fakultas Hukum Universitas Tamansiswa Padang

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Abstract

Providing high-quality and superior public services is fundamental to the socioeconomic progress of society. SIGNAL, an innovation from the Indonesian National Police Traffic Corps (Korlantas Polri) for digital-based vehicle tax (PKB) payments, aims to improve PKB payment services, making them more modern, secure, and accessible. Regulation of the Republic of Indonesia National Police number 7 of 2021 concerning Registration and Identification of Motor Vehicles, article 61 states “Validation of STNK can be done: Manually on Samsat services; or Electronically on Samsat Online services. Based on these problems, this study examines How effective is PKB payments using the SIGNAL application based on aspects of convenience, speed and accuracy at Samsat Padang City?, what factors are driving and inhibiting the effectiveness of PKB payments through the SIGNAL application on compliance ofmotor vehicle taxpayers at Samsat Padang City? This study uses a research method with a descriptive empirical juridical approach, Data collection through library studies, interviews and observations, data processing using editing, coding and tabulating techniques. The results of the study show that the effectiveness of motor vehicle tax payment services based on the SIGNAL application at Samsat Padang City is illustrated through a comparison of digital tax payments with manual tax payments, with a ratio of 1: 25 of the number of private vehicles making tax payments in 2025. The number of SIGNAL usage for motor vehicle tax payments continues to show an increasing number. Several factors The driving factors include the need for service efficiency and flexibility; cost transparency and ease of delivery; local government support, strong synergy, and extensive outreach. Inhibiting factors include identity verification, missing NIK data synchronization, and failed vehicle registration; the time lag between successful payment and delivery (TBPKP); and a gap in technological understanding.
Co-Authors Budi Winarno Dola Riza Ibnu Hiban Meita Lefi Kurnia Wahyu Hermawan