Prita Devy Igiany
Program Studi Rekam Medis dan Informasi Kesehatan, FKM, Universitas Veteran Bangun Nusantara

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SYSTEMATIC LITERATURE REVIEW: KEPUASAN PASIEN TERHADAP LAYANAN KESEHATAN DI PUSKESMAS Prita Devy Igiany
Jurnal Manajemen Informasi dan Administrasi Kesehatan Vol 5, No 2 (2022)
Publisher : Program Studi Perekam Medis & Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v5i2.2884

Abstract

The public health center is a first-level health service facility that provides health service facilities with the hope of providing service activities for the community in accordance with their duties and authorities. Health institutions must pay attention to the quality of their services because it can affect the level of patient satisfaction. Patient satisfaction is the level of patient feeling that arises as a result of the performance of the healthcare facility they get after compares with what they expect. Therefore, patient satisfaction is an important thing to determine the success of services in health care facilities. Patient satisfaction is related to the dimensions of the level of service quality through five aspects (reliability, responsiveness, assurance, empathy, and tangible). This type of research is a systematic review that is carried out by collecting, selecting, extracting, and reviewing scientific articles that have topics relevant to the research objectives. The number of articles used in this study was 13 articles published from 2014-2022. Based on the results of the study, the average patient satisfaction with registration services at the public health center based on the tangible dimension was 85.51%, the reliability dimension was 86.51%, the responsiveness dimension was 78.34%, the assurance dimension was 78.02%, and the empathy dimension by 77.43%. It can be seen that the dimension of service quality that most dominantly affects patient satisfaction is the tangible dimension (physical evidence) with the highest percentage.
Utilization of Android-Based Applications for Young Women In Dealing with Dysmenorrhea Prita Devy Igiany; Arum Alfitasari; Rika Andriani; Julia Pertiwi; Arifatun Nisaa
IJECS: Indonesian Journal of Empowerment and Community Services Vol. 6 No. 1 (2025): IJECS: Indonesian Journal of Empowerment and Community Services
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/ijecs.v6i1.6386

Abstract

Menstruation is a natural process that all adolescent girls experience. However, many young women feel uncomfortable or experience dysmenorrhea during this time. The main issues surrounding this topic are the lack of information about dysmenorrhea, the underutilization of android applications, and the lack of training on how to use these applications for health purposes, specifically for dysmenorrhea. To address these problems, the proposed solutions include increasing awareness and understanding about dysmenorrhea and providing training on how to use android applications for health, specifically for dysmenorrhea. The goal of this activity is to utilize android-based health applications, such as menstrual cycle reminder apps, to help adolescent girls manage dysmenorrhea and continue with their daily activities. This activity was conducted with 410 students from MTS Negeri 1 Boyolali in grades VII and VIII. The implementation of this activity involves several stages, including socialization, training, technology application, mentoring, evaluation, and planning for program sustainability. The partners' knowledge and understanding were evaluated by comparing pretest and posttest results, which showed an average score increase of 26.2 from 58.18 to 84.34. The students' enthusiasm for participating in the activity was also high, as evidenced by their active participation and application of the knowledge gained. The follow-up plan that will be carried out based on the results of community service includes optimizing the role of the School Health Unit in improving the reproductive health of students through collaboration with local health centers. Keywords: Adolescent, Android, Dysmenorrhea