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All Journal Jurnal Penelitian Sistem Informasi
Mochammad Anshori
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Computer Science & IT Decision Sciences, Operations Research & Management

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Evaluasi Usability pada Aplikasi Identitas Kependudukan Digital (IKD) Menggunakan System Usability Testing Faridatus Sholikhah; Mochammad Anshori; M. Syauqi Haris
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 4 No. 3 (2026): Agustus : JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v4i3.4473

Abstract

This study aims to evaluate the usability of the Digital Population Identity (Identitas Kependudukan Digital/IKD) application using the System Usability Scale (SUS) method. A descriptive quantitative approach was employed, with the study conducted at the Department of Population and Civil Registration (Disdukcapil) of Malang City. Data were collected through a Google Forms-based SUS questionnaire distributed to 50 respondents selected using purposive sampling, consisting of users with prior experience using the IKD application. The research instrument comprised 10 SUS statements measured on a five-point Likert scale. The validity test indicated that all questionnaire items were valid with r-values exceeding 0.2732, while the reliability test produced a Cronbach's Alpha value of 0.834, indicating good internal consistency. The SUS evaluation yielded an average score of 77.42, categorized as Acceptable, achieving Grade B with a Good adjective rating. However, the Net Promoter Score (NPS) remained in the Passive category, indicating the need for improvements in data integration stability and facial registration procedures to enhance user satisfaction and encourage stronger user advocacy.
Analisis Usability pada SIAPEL-TEGAS dalam Pengurusan KTP-el dengan Menggunakan Metode System Usability Scale (SUS) vita mei fudnia watiningsih; Mochammad Anshori; Ahsanun Naseh Khudori
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 4 No. 3 (2026): Agustus : JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v4i3.4523

Abstract

SIAPEL-TEGAS (Integrated Population Administration Information System) is a digital service provided by the Department of Population and Civil Registration of Malang City that enables citizens to process population administration documents, including electronic identity cards (e-KTP), online. This study aims to analyze the usability level of the SIAPEL-TEGAS application in e-KTP processing services using the System Usability Scale (SUS) method. Data were collected through an online questionnaire distributed to 50 respondents who had previously used the service, employing a purposive sampling technique. The questionnaire consisted of 10 standard SUS statements measured using a 5-point Likert scale. The results showed that the SIAPEL-TEGAS application achieved an average SUS score of 85.35, which falls into the "Acceptable" category with a Grade A rating and an "Excellent" adjective rating. The validity test of all questionnaire items indicated that the calculated correlation coefficients (r-count) were higher than the critical value of r-table (0.2732), confirming that all items were valid. Meanwhile, the reliability test using Cronbach’s Alpha produced a value of 0.738, which is categorized as reliable (acceptable). These findings indicate that the SIAPEL-TEGAS application generally demonstrates an excellent level of usability in terms of effectiveness, efficiency, and user satisfaction. However, several aspects still require improvement to further optimize the user experience.
Co-Authors Ahsanun Naseh Khudori Faridatus Sholikhah M. Syauqi Haris vita mei fudnia watiningsih