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All Journal Khaira Ummah: Jurnal Pengabdian Kepada Masyarakat Jurnal Riset Sistem Informasi
Novita Fitriani
Unknown Affiliation
Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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PkM Pendampingan UD. Sido Mulyo Untuk Penguatan Ekonomi Di Masa Pandemi Covid-19 Novita Fitriani; Lia Nurfiana; Iffa Anindyawati; R Hadapaningradja Kusumodestoni; Sarwido; Sisno Riyoko; Azzah Nor Laila; Gun Sudiryanto; Dias Prihatmoko
Khaira Ummah Vol. 1 No. 01 (2022): Khaira Ummah Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Islam Nahdlatul Ulama Jepara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (811.922 KB) | DOI: 10.34001/khairaummah.01012022-5

Abstract

UD chips business. Sido Mulyo is a chip business that has grown rapidly so that it can improve the economy of partners. UD. Sido Mulyo is one of the big chip agents in the Batealit sub-district. UD. Sido Mulyo produces various types of chips, which are distributed to consumers in various sizes and prices. The implementation method used by the KKN team in partnering with UD. Sido Mulyo, namely socialization, training, mentoring and evaluation. UD. Sido Mulyo provides an opportunity for people whose age is no longer productive to join their company, so that these people still get income to support their economy during this pandemic
FAKTOR DESAIN CHATBOT (TONE, AVATAR, EMOSI, DAN INTERAKTIVITAS) TERHADAP PENGALAMAN DAN KEPUASAN PENGGUNA: SYSTEMATIC LITERATURE REVIEW Nindy Viviva Asri; Devi Vara Pramudyta; Novita Fitriani
Jurnal Riset Sistem Informasi Vol. 3 No. 2 (2026): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/t8rsfj33

Abstract

The advancement of artificial intelligence has accelerated the adoption of chatbots across various sectors, including customer service, education, healthcare, and e-commerce. However, chatbot effectiveness is influenced not only by technical performance, but also by the quality of interaction shaped through conversational design and user experience. In practice, many chatbots still fail to meet user expectations due to limited empathy, unnatural responses, and rigid interaction structures, which negatively affect user satisfaction and trust. This study aims to examine the role of chatbot design elements, including tone of voice, avatar, emotional expression, and interactivity, in shaping user experience and perceptions of digital interaction quality. The research employs a systematic literature review using a Grounded Theory framework. Data were analyzed through initial coding, conceptual categorization, and the identification of core themes derived from the selected literature. The findings indicate that these four design elements are interrelated and collectively contribute to more human-centered and meaningful chatbot interactions. Empathetic tone of voice, context-appropriate avatars, relevant emotional expressions, and responsive interactivity consistently enhance user engagement, trust, and satisfaction. This study contributes a synthesized conceptual framework that highlights the integrative role of chatbot design elements in shaping user experience, providing a theoretical reference for human-centered chatbot development.
Co-Authors Alfian Alfian Devi Vara Pramudyta Dias Prihatmoko Gun Sudiryanto Harry Setya Nugraha Iffa Anindyawati Laila, Azzah Nor Lia Nurfiana Nindy Viviva Asri R Hadapaningradja Kusumodestoni Sarwido Sisno Riyoko