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All Journal Jurnal Administrasi Negara SOCIAL : Jurnal Inovasi Pendidikan IPS HEALTHY: Jurnal Inovasi Riset Ilmu Kesehatan
Alam Tauhid Syukur
Politeknik STIA LAN Makassar
Economics, Econometrics & Finance Education Social Sciences Other

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PENGARUH DISIPLIN KERJA DAN KOMPETENSI TEKNIS TERHADAP KINERJA PEGAWAI BKPSDM LUWU TIMUR Ahyar Haeruddin; Sulaeman Fattah; Alam Tauhid Syukur
Jurnal Administrasi Negara Vol 29 No 2 (2023): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v29i2.2460

Abstract

The low professionalism score of East Luwu Regency Government employees, 30.31, shows that employee professionalism is still not as expected. Based on the results of researcher interviews, a number of BKPSDM Kab. East Luwu employees that employee performance has not been optimally in line with the organization's vision and mission goals. The purpose of this study was to determine the effect of discipline on the performance of BKPSDM employees of East Luwu Regency, the effect of technical competence on the performance of BKPSDM employees of East Luwu Regency, and the joint effect of discipline and technical competence on the performance of BKPSDM employees of East Luwu Regency. The research method used is correlational design. The population in this study were all BKPSDM employees of East Luwu Regency as many as 44 people. The sampling technique was carried out using saturated sampling technique, namely sampling as a whole. Data collection methods were carried out through questionnaires and documentation.  The results of the study are Discipline has a moderate effect on the performance of BKPSDM employees of East Luwu Regency, technical competence has a moderate effect on the performance of BKPSDM employees of East Luwu Regency, and simultaneously discipline and technical competence have a moderate effect on the performance of BKPSDM employees of East Luwu Regency.
KUALITAS LAYANAN KESEHATAN DI PANTI REHABILITASI SOSIAL UNIT PELAKSANA TEKNIS (UPT) PUSAT PELAYANAN SOSIAL KARYA WANITA (PPSKW) MATTIRO DECENG MAKASSAR Syafaruddin Syafaruddin; Sulaeman Fattah; Alam Tauhid Syukur
HEALTHY : Jurnal Inovasi Riset Ilmu Kesehatan Vol. 5 No. 4 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/healthy.v5i4.15767

Abstract

This study evaluates the effectiveness of healthcare services at UPT PPSKW Mattiro Deceng Makassar by synthesizing the Organizational Effectiveness framework from Steers and the Iceberg Competency Model from Spencer and Spencer. Using a descriptive qualitative design, data were gathered through in-depth interviews and direct field observations. The research participants consisted of four key informants selected through purposive sampling, comprising one administrative head representing managerial oversight, two staff nurses representing functional healthcare personnel, and one social worker assisting residents. Data analysis mapped how medical personnel's technical qualifications and personal characteristics interact within a social rehabilitation setting. The findings reveal a clear dichotomy of perspectives: managers heavily prioritize technical-organizational compliance (visible competencies), whereas frontline medical personnel emphasize humanistic-practical engagement (hidden competencies). It is concluded that organizational effectiveness across goal attainment, integration, and adaptation dimensions relies heavily on below-the-surface competencies such as empathy and emotional resilience, which serve as the primary drivers of superior service delivery. ABSTRAK Penelitian ini mengevaluasi efektivitas layanan kesehatan di UPT PPSKW Mattiro Deceng Makassar dengan menyintesis kerangka Organizational Effectiveness dari Steers  dan Iceberg Competency Model dari Spencer dan Spencer. Menggunakan desain kualitatif deskriptif, data dikumpulkan melalui teknik wawancara mendalam serta observasi partisipatif langsung di lapangan. Informan penelitian berjumlah 4 (empat) orang yang dipilih secara purposive sampling, meliputi 1 orang kepala subbagian tata usaha mewakili perspektif manajerial, 2 orang perawat pelaksana mewakili tenaga medis fungsional, dan 1 orang pekerja sosial pendamping warga binaan. Analisis dilakukan untuk memetakan interaksi kualifikasi teknis dan karakteristik personal tenaga medis dalam lingkungan rehabilitasi sosial. Temuan menunjukkan adanya dikotomi perspektif kerja: pihak pengelola menitikberatkan pada aspek teknis-organisasional (visible competencies), sementara tenaga medis menekankan dimensi humanis-praktis (hidden competencies). Disimpulkan bahwa efektivitas organisasi dalam dimensi pencapaian tujuan, integrasi, dan adaptasi sangat bergantung pada kompetensi bawah permukaan seperti empati dan resiliensi, yang menjadi penggerak utama kinerja superior dalam merawat warga binaan sosial.    
PEMANFAATAN CHATBOT JUBIR.AI DALAM EFISIENSI LAYANAN PUBLIK PADA KANTOR DPMPTSP (DINAS PENANAMAN MODAL PELAYANAN TERPADU SATU PINTU) KOTA MAKASSAR Sulfikar Sulfikar; Alam Tauhid Syukur; Deasy Mauliana
SOCIAL : Jurnal Inovasi Pendidikan IPS Vol. 6 No. 4 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia (P4I)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/social.v6i4.15883

Abstract

Digital transformation demands that government agencies provide fast, responsive, and easily accessible public services, including business licensing services. This study aims to analyze the utilization of the Jubir.ai Chatbot in improving the efficiency and quality of public services at the Makassar City DPMPTSP Office, as well as identifying supporting and inhibiting factors in its implementation. This study uses a qualitative approach with a descriptive research type. Data were collected through in-depth interviews with 10 key informants, participatory observation, and documentation studies, then analyzed through data condensation, data display, and conclusion drawing, with data validity maintained through source and method triangulation. The results show that the Jubir.ai Chatbot contributes to accelerating licensing information responses, reducing face-to-face queues, and lightening the workload of front-office staff, thereby making services more efficient. However, the effectiveness of chatbot utilization is still influenced by the public's digital literacy level, network infrastructure constraints, and the need for regular knowledge-base updates. This study recommends strengthening the integration of the Jubir.ai Chatbot with the Online Single Submission (OSS) system and enhancing socialization to optimize the benefits of digital licensing services in Makassar City. ABSTRAK Transformasi digital menuntut instansi pemerintah untuk menghadirkan layanan publik yang cepat, responsif, dan mudah diakses oleh masyarakat, termasuk layanan perizinan berusaha. Penelitian ini bertujuan untuk menganalisis pemanfaatan Chatbot Jubir.ai dalam meningkatkan efisiensi dan kualitas layanan publik di Kantor DPMPTSP Kota Makassar, serta mengidentifikasi faktor pendukung dan penghambat dalam implementasinya. Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Data dikumpulkan melalui wawancara mendalam terhadap 10 orang informan kunci, observasi partisipatif, dan studi dokumentasi, kemudian dianalisis melalui tahapan kondensasi data, penyajian data, dan penarikan kesimpulan dengan keabsahan data yang dijaga melalui triangulasi sumber serta metode. Hasil penelitian menunjukkan bahwa Chatbot Jubir.ai berkontribusi nyata dalam mempercepat respons informasi perizinan, mengurangi antrean tatap muka, serta meringankan beban kerja petugas front office sehingga pelayanan menjadi lebih efisien. Namun demikian, efektivitas pemanfaatan chatbot masih dipengaruhi oleh tingkat literasi digital masyarakat, keterbatasan infrastruktur jaringan, dan kebutuhan pembaruan basis pengetahuan (knowledge base) secara berkala. Penelitian ini merekomendasikan penguatan integrasi Chatbot Jubir.ai dengan sistem Online Single Submission (OSS) serta peningkatan sosialisasi kepada masyarakat guna mengoptimalkan manfaat digitalisasi layanan perizinan di Kota Makassar.    
Co-Authors Ahyar Haeruddin Deasy Mauliana Sulaeman Fattah Sulfikar Sulfikar Syafaruddin Syafaruddin