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All Journal Engineering Science Letter Bincang Sains dan Teknologi JURTIK: Jurnal Penelitian dan Pengembangan Teknologi Informasi dan Komunikasi
Ahmad Suryan
Universitas Muhammadiyah Bandung
Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Transportation

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Service Desk in Perspective of Information Technology Infrastructure Library 3rd-Version Dimas Mahardika; Tawar; Saima Ahmed Rahin; Franklin Ore Areche; Ari Fajar Santoso; Ahmad Suryan
Engineering Science Letter Vol. 1 No. 02 (2022): Engineering Science Letter
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (736.746 KB) | DOI: 10.56741/esl.v1i02.142

Abstract

ICT services are an essential element in modern organizations. Understanding the workings of service systems with specific frameworks helps manage services well. One of the services in this management is the Service Desk or Helpdesk. This study aims to explain the Service Desk using the ITIL V.3 framework. The method used is descriptive qualitative using relevant references. The results of this study indicate that ITIL V.3 can be used to describe the management of the Service Desk accurately.
Rancang Bangun Sistem Pembelajaran Hybrid bagi UMKM: Studi Penerapan Microlearning WordPress yang Didistribusikan via Chatbot WhatsApp Uro Abdurohim; Bening Fathima Rabbaniya Amatillah; Ahmad Suryan
Jurnal Penelitian dan Pengembangan Teknologi Informasi dan Komunikasi Vol 14 No 2 (2025): Jurnal Penelitian dan Pengembangan Teknologi Informasi dan Komunikasi
Publisher : LPPM STMIK Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58761/jurtikstmikbandung.v14.i2.192

Abstract

Usaha Mikro, Kecil, dan Menengah (UMKM) menghadapi kendala signifikan dalam mengakses pelatihan konvensional, terutama karena keterbatasan waktu dan kompleksitas platform e-learning yang ada. Penelitian ini bertujuan untuk mengembangkan dan menguji efektivitas sistem pembelajaran hybrid yang mengintegrasikan WordPress sebagai Content Management System (CMS) utama dengan WhatsApp sebagai saluran distribusi microlearning via chatbot. Metode yang digunakan adalah Design Science Research (DSR) melalui tahapan identifikasi masalah, perancangan, pengembangan, demonstrasi, dan evaluasi. Artefak yang dihasilkan adalah arsitektur sistem hybrid yang memanfaatkan webhook PHP dan middleware Node.js untuk mendistribusikan konten microlearning (video <5 menit, infografis, kuis singkat) secara otomatis ke WhatsApp partisipan pada jam 08.00 WIB setiap hari. Hasil uji coba menunjukkan bahwa model hybrid ini terbukti efektif mengatasi kendala akses. Tingkat pembukaan pesan (akses konten) melalui WhatsApp mencapai 85%, jauh lebih tinggi dibandingkan akses login melalui web yang hanya 25%. Selain itu, tingkat penyelesaian modul (completion rate) mencapai 78% via WhatsApp, dibandingkan 20% via web, dengan 65% partisipan aktif terlibat dalam kuis. Kesimpulan dari studi ini adalah bahwa integrasi WhatsApp sebagai front-end distribution channel sangat efektif dalam meningkatkan engagement dan retensi pembelajaran UMKM karena kesederhanaan dan kontekstualisasinya dengan pola komunikasi sehari-hari mereka.
Optimizing Information Technology for Islamic Da’wah and Knowledge Advancement in the Digital Era: An Opinion-Based Literature Perspective Ahmad Suryan
Bincang Sains dan Teknologi Vol. 5 No. 01 (2026): Bincang Sains dan Teknologi
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/bst.v5i01.1938

Abstract

The rapid development of Information Technology (IT) has fundamentally transformed the landscape of religious communication, education, and knowledge dissemination. In the Islamic context, da’wah and the pursuit of knowledge are core obligations deeply rooted in theological teachings and historical traditions. This article presents an opinion-based academic analysis supported by contemporary literature to examine how IT can be optimized as a strategic instrument for Islamic da’wah and knowledge advancement in the digital era. Drawing on theological foundations, digital pedagogy, and communication studies, the paper proposes a conceptual framework that integrates ethical principles, digital literacy, technological infrastructure, and human resource development. Using a narrative and analytical approach, the article discusses key opportunities and challenges, including digital accessibility, misinformation, ethical dilemmas, and technological addiction. The Results and Discussion section elaborates three interconnected dimensions: theological legitimacy and digital transformation, strategic utilization of IT for da’wah and education, and challenges with proposed optimization strategies. Three analytical tables are presented to synthesize findings across these dimensions. The article argues that optimizing IT for Islamic purposes requires not merely technological adoption but a value-driven, ethically grounded, and collaborative approach involving scholars, educators, technologists, and the Muslim community. The study concludes that IT, when aligned with Islamic ethics and supported by digital literacy, can significantly enhance global da’wah reach and strengthen contemporary Islamic knowledge ecosystems.
Co-Authors Ari Fajar Santoso Bening Fathima Rabbaniya Amatillah Dimas Mahardika Franklin Ore Areche Saima Ahmed Rahin Tawar Uro Abdurohim