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All Journal INFORMAL: Informatics Journal UNEJ e-Proceeding JAMAIKA: Jurnal Abdi Masyarakat Journal of Innovation Research and Knowledge Bakti Sekawan : Jurnal Pengabdian Masyarakat
Qurrota A'yuni Ar Ruhimat
Universitas Jember
Religion Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : INFORMAL: Informatics Journal

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Evaluasi Penerimaan End-User terhadap Aplikasi University Customer Care Center (UC3) Universitas Jember dengan Menggunakan Pendekatan Unified Theory of Acceptance and Use of Technology (UTAUT) Mitha Ariska; Diah Ayu Retnani Wulandari; Qurrota A’yuni Ar Ruhimat
INFORMAL: Informatics Journal Vol 4 No 2 (2019): INFORMAL - Informatics Journal
Publisher : Faculty of Computer Science, University of Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/isj.v4i2.13962

Abstract

University Customer Care Center (UC3) is a complaint service system for active academic civitas of the University of Jember. Implementation of UC3 is expected to optimize complaints complaint related to performance evaluation at the University of Jember. One of the keys to the successful implementation of information technology, The purpose of the study is to know the factors that influence the acceptance of the academic civitas in using the UC3 application. This research will use the Unified Theory of Acceptance and Use of Technology (UTAUT) method by utilizing the Performance Expectancy (PE) variable, Effort Expectancy (EE), Social Influence (SI), and Facilitating Condition (FC) to see how it affects the intensity of application usage UC3 And the influence of moderator variables (Age and Experience) to the relationships of those variables. Based on the results of data analysis PLS-SEM known that the PE, EE, and SI variables have a positive and significant effect on the Behavioral Intention (BI) variables as well as the FC and BI variables significantly positive and significant to the Use Behavior (UB) variables. Age influences inter-variable relationships for ages 26-35 years, 36-45 years, and >45 years, while Experience influences the relationship between variables for usage intensity ≥3 times. Based on the results of the five hypotheses received can be interpreted that the UC3 application was accepted by the academic and the acceptance is still not fully.
Pengaruh Rating, Review, dan Response Penjual terhadap Kepercayaan dan Minat Beli Pengguna Shopee Se-Karesidenan Besuki Haris Haris; Nelly Oktavia Adiwijaya; Qurrota A'yuni Ar Ruhimat
INFORMAL: Informatics Journal Vol 7 No 3 (2022): Informatics Journal (INFORMAL)
Publisher : Faculty of Computer Science, University of Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/isj.v7i3.35398

Abstract

There are many fake ratings and reviews to increase positive income which is basically unknown for sure whether it affects buying interest and buyer trust. This research wanted to find out the effects of ratings, reviews and seller response on buying interest and buyer trust of the Besuki residency community towards the Shopee application. There were 349 respondents, with 20 instruments distributed and processed. There were 7 hypotheses proposed and the result showed that all of the hypothesis is accepted and it can be concluded that the seller's rating, review and response have a positive and significant effect on buying interest and buyer trust towards the Shopee application.
Co-Authors Diah Ayu Retnani Wulandari Haris Haris Imam Solekhudin Mitha Ariska Muhammad Imaduddin Ihsan Oktavia, Nelly Robiatul Adawiyah Slamin Slamin