Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Sarwahita : Jurnal Pengabdian Kepada Masyarakat Innovative: Journal Of Social Science Research
Anggia Ayu Lestari
Sekolah Tinggi Ilmu Ekonomi Sakti Alam Kerinci
Humanities Computer Science & IT Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Innovative: Journal Of Social Science Research

 1 
Peran Green Human Resources Management Sebagai Pemediasi Hubungan Green Transformational Leadership dan Green Servant Leadership Terhadap Green Creativity Pada Jasa Hotel dan Pariwisata Ferry Siswadhi; Tri Widyastuti; Ni Nyoman Sawitri; Ningky Sasanti Munir; Hapzi Ali; Anggia Ayu Lestari
Innovative: Journal Of Social Science Research Vol. 4 No. 2 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i2.10246

Abstract

The study aims to investigate the impact of e-service quality and e-returns service quality on e-customer loyalty in the Hotel in Kerinci and Sungai Penuh. It is a quantitative study. Purposive sampling was used with a questionnaire distributed to 80 hotel employees. Results indicate hhat Green Transformational Leadership and Green Servant Leadership directly influence Green Human Resources Management on Green Creativity. Green Human Resources Management and Green Creativity, strengthening the exchange relationship between employees and the organization by valuing their contributions. When green practices and changes benefit the hotel, employees will work harder and enjoy eco-friendly tasks. Encourage employees` environmental creativity.
Co-Authors Hapzi Ali Ni Nyoman Sawitri Ningky Sasanti Munir Rahul Febrian Siswadhi, Ferry Tri Widyastuti Vivi Alviona Yolla Ramadani