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All Journal Nusantara Hasana Journal Journal of Shariah Economics
Mohan Tridipa Syamta
Universitas Jambi
Religion Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Nursing Social Sciences Other

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ANALISA KETERTARIKAN MAHASISWA FAKULTAS EKONOMI DAN BISNIS PRODIK EKONOMI ISLAM ANGKATAN 2020 UNIVERSITAS JAMBI TERHADAP BELANJA PRODUK HALAL DI E-Commerce Shope ( Dalam perspektif Islam ) Ary Dean Amri; Benny Zulfikar; Alfan Septiardo Ilham; Naufal Alfarizi HSB; Azzril Arya Hidayat; Raden Aqsal Safatullah; Mohan Tridipa Syamta
Nusantara Hasana Journal Vol. 2 No. 8 (2023): Nusantara Hasana Journal, January 2023
Publisher : Yayasan Nusantara Hasana Berdikari

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Abstract

This study aims to determine the interest of students of the Faculty of Economics and Business, Islamic Economics Study Program, Jambi University, University of Jambi, and have consumed or shopped for Halal products at e-commerce shopee. with 42 respondents as a sample from a total population of 115 Islamic economics students class of 2020 at the University of Jambi. The method used in this study was a qualitative descriptive method and data collection from this study was obtained from questionnaires. The data analysis technique in this study was to analyze the results of the questionnaires which were developed and described based on existing facts. So the results of the interest analysis study of students at the Faculty of Economics and Business, Islamic Economics Study Program, Jambi University, are positive because students are interested in shopping for Halal products at e-commerce shopee, with an average interest in online shopping according to Halal products in e-commerce shops, which are more dominant for women or Islamic economics student class of 2020 Jambi University compared to men or Islamic economics study program students class of 2020 Jambi University. This research is useful for all people in order to consume halal products at e-commerce shopee so that they are better than halal products.
Pengaruh Kualitas Layanan dan Penanganan Keluhan terhadap Loyalitas Nasabah Bank Syariah Indonesia (BSI) KCP Kuala Tungkal Mohan Tridipa Syamta; Ridhwan; Yusuf Zaini Aprizal
JOURNAL OF SHARIA ECONOMICS Vol. 8 No. 1 (2026): Journal of Sharia Economics
Publisher : Program Studi Ekonomi Syariah, Fakultas Ekonomi dan Bisnis Islam, Universitas Al Hikmah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35896/5sx10888

Abstract

This study aims to determine the effect of service quality and complaint handling on customer loyalty at Bank Syariah Indonesia (BSI) KCP Kuala Tungkal. The research is motivated by the increasing level of competition in the banking industry, where these two variables are considered the main factors that distinguish one bank from another in maintaining customer loyalty. This study employs a quantitative approach using multiple linear regression analysis with IBM SPSS version 25. The sample consisted of 100 respondents who are customers of BSI KCP Kuala Tungkal. The results show that service quality (t = 0.986 < 1.984) has no significant effect on customer loyalty, while complaint handling (t = 8.653 > 1.984) has a significant positive effect. Simultaneously, service quality and complaint handling together have a significant effect on customer loyalty (F = 62.017 > 1.984). Thus, fast, fair, and empathetic complaint handling becomes the dominant factor in building customer loyalty at BSI KCP Kuala Tungkal.
Co-Authors Alfan Septiardo Ilham Aprizal, Yusuf Zaini Ary Dean Amri Azzril Arya Hidayat Benny Zulfikar Naufal Alfarizi HSB Raden Aqsal Safatullah Ridhwan