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All Journal KAIBON ABHINAYA : JURNAL PENGABDIAN MASYARAKAT Global Management: International Journal of Management Science and Entrepreneurship
Martina Rahmawati Masitoh
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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An Increasing Reading Interest and Literacy Development Through the Creation of Pioneer Libraries for PAUD Students Santi Riana Dewi; Santi Octaviani; Andari; Martina Rahmawati Masitoh
KAIBON ABHINAYA : JURNAL PENGABDIAN MASYARAKAT Vol. 5 No. 1 (2023)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/ka.v5i1.4356

Abstract

At this time the existence of a pioneer library is an important thing that must be improved in quality and quantity for the purposes of scientific development. Especially during the pandemic, school children tend to prefer playing games using gadgets or cellphones rather than reading books. Therefore, it is necessary to increase reading interest and literacy development for school students, including PAUD students. The lack of availability of books and other supports is the main reason for the lack of interest in reading and the development of literacy. Community service begins with conducting interviews with PAUD leaders and identifying the situation in PAUD, then continuing with providing motivation, assistance in improving literacy and donating reading books and other supports in order to form a pioneer library for students. The creation of a library is intended for students with the guidance of teachers and parents of students. Currently there are 4 teachers and 25 students. Before the service at PAUD there was no library with adequate books and supports. After the implementation of the program, teachers and students became increasingly enthusiastic about increasing book reading activities and improving overall literacy. In the future, it is hoped that the library will continue to grow through the cooperation of universities, government and local government officials.
Analysis of User Satisfaction in Banten with Shopeepay Mobile Payment Based on E-Service Quality Martina Rahmawati Masitoh; Rindang Matoati
Global Management: International Journal of Management Science and Entrepreneurship Vol. 2 No. 1 (2025): International Journal of Management Science and Entrepreneurship
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v2i1.40

Abstract

The rapid development of technology has led to innovations in various areas, including mobile payments. Mobile payments are one of the innovations in financial technology designed to facilitate online transactions. In Indonesia, there are numerous mobile payment service providers, making competition increasingly fierce. One of the popular e-wallets in Indonesia is ShopeePay, a service created by Shopee. This study aims to analyze the importance and performance levels of various electronic service quality factors and assess user satisfaction with ShopeePay. This research is a survey-based study with a sample of 100 respondents. The analysis was conducted using Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI) to measure the importance and performance of each ShopeePay service quality factor and the satisfaction of its users. The results show that out of 24 ShopeePay service quality factors, 13 were considered important by respondents. The average importance rating was 4.07, while the average performance rating was 3.94. This results in a harmony between importance and performance of 97%. The Customer Satisfaction Index (CSI) for ShopeePay services in the Banten area was 78.77%, placing it in the "satisfying" category. This study has several limitations, including its focus on the Banten area, a limited and homogeneous respondent group, potential bias from online surveys, and not accounting for external factors or long-term changes in user perceptions of ShopeePay.
Co-Authors Andari Matoati, Rindang Santi Octaviani Santi Riana Dewi