Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI
James Massie
Universitas Sam Ratulangi Manado
Economics, Econometrics & Finance

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
PERANAN DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI RUMAH KOPI GLORI-A KAWANGKOAN Alfa Defio Kalangi; James Massie; Imelda Ogi; Ferry Lourens Sampel Korompis
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 11 No. 1 (2023): JE. Vol 11 No 1 (2023)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (455.021 KB) | DOI: 10.35794/emba.v11i1.40867

Abstract

Abstrak: Perkembangan bisnis saat ini disebabkan oleh perubahan pola pikir manusia yang dinamis. Dengan dasar inilah kegiatan pasar sangat dibutuhkan oleh organisasi maupun perusahaan sebagai ujung tombak bagi kehidupannya. Penelitian ini bertujuan untuk mengetahui pengaruh tangible, reliability, responsiveness, assurance dan emphaty terhadap kepuasan pelanggan di rumah kopi glori-a kawangkoan baik secara simultan maupun parsial. metode penelitian ini Menggunakan metode kuantitatif dengan teknik analisis regresi linear berganda, dimana jumlah populasi adalah 300 orang dan sampel sebanyak 45 responsen. Dari hasil uji secara simultan diperoleh tangible, reliability, responsiveness, assurance, dan emphaty secara positif dan signifikan terhadap kepuasan pelanggan di rumah kopi glori-a kawangkoan, tangible secara parsial tidak berpengaruh secara positif dan signifikan terhadap kepuasan pelanggan, reliability secara parsial tidak berpengaruh secara positif dan signifikan terhadap kepuasan pelanggan, responsiveness secara parsial tidak berpengaruh secara positif dan signifikan terhadap kepuasan pelanggan, assurance secara parsial berpengaruh secara positif dan signifikan terhadap kepuasan pelanggan, emphaty secara parsial berpengaruh secara positif dan signifikan terhadap kepuasan pelanggan.Kata kunci: Tangible, Reliability, Responsiveness, Assurance, Emphaty, Kepuasan Pelanggan.
FINANCIAL PERFORMANCE ANALYSIS OF PT. PEGADAIAN CABANG BISNIS MIKRO MANADO SELATAN BEFORE AND DURING FINANCIAL RESTRUCTURING Aulia Bacharudin; James Massie; Fitty V. Arie
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 11 No. 1 (2023): JE. Vol 11 No 1 (2023)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (321.391 KB) | DOI: 10.35794/emba.v11i1.45657

Abstract

The rapid spread of the COVID-19 outbreak has resulted in disruptions to banking performance and financial system stability. In response to this the government made one of the credit relaxation policies through credit restructuring for debtors affected by Covid 19. This debt restructuring provides relief for debtors to fulfill their obligations which indirectly the company has to opportunity to be able to allocate funds to the company’s operation first in the hope that this has an impact on imporving financial performance. This study aims to find out how the impact or influence of credit restructuring on financial performance during the covid 19 pandemic. This study uses a non-experimental quantitative approach in cross sectional, by collecting data to calculate profitability ratios, liquidity ratios, collectability ratios, which are taken from financial statements taken at PT. Pegadaian Cabang Bisnis Mikro Manado Selatan. Financial reports for 2020-2022 when the pandemic occurred. The results of this study indicate that from the data obtained from the financial statements by calculating the profitability ratio, liquidity ratio, collectability ratio, it shows that the company still has the ability to meet its obligations during this pandemic, even though the credit restructuring is extended .   Keywords: financial performance, financial restructuring, restructuring, finance
Co-Authors Alfa Defio Kalangi Aulia Bacharudin Ferry Lourens Sampel Korompis Fitty V. Arie Imelda Ogi