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All Journal Bulletin of Electrical Engineering and Informatics Journal of Information Systems and Informatics
Nahdatul Akma Ahmad
Universiti Teknologi MARA
Computer Science & IT Electrical & Electronics Engineering

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Usability measures used to enhance user experience in using digital health technology among elderly: a systematic review Azaliza Zainal; Nur Farhanum Abdul Aziz; Nahdatul Akma Ahmad; Fariza Hanis Abdul Razak; Fadia Razali; Noor Hidayah Azmi; Haily Liduin Koyou
Bulletin of Electrical Engineering and Informatics Vol 12, No 3: June 2023
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/eei.v12i3.4773

Abstract

In 2030, it is expected that 15% of the country's population will be classified as elderly and there is driving up demand for elderly healthcare services. The evolution of digital health technology has emerged as a solution to this issue. However, there has been a recent decline in the elderly adoption of digital health technologies. This issue is worsened by the emergence of interfaces and interaction styles in newly developed technologies. A systematic review was conducted in this article to investigate the usability measures used to improve the user experience of digital health technology among the elderly. This study includes articles selected from the Web of Science and Scopus databases, both of which are well-established. Using thematic analysis, data from 29 articles were analyzed, yielding four main themes: i) effectiveness; i) efficiency; iii) satisfaction; and iv) learnability. The four main themes generated 12 sub-themes. The appearance, functionality, and structure of new digital health technology are the primary barriers to adoption. User interface (UI) design should take into account the limitations of elderly users. Additionally, elderly users require motivation, support, and training to utilize digital health technologies effectively. This study's findings make significant contributions to digital health and gerontechnology fields.
GoPrintBot: An Interactive E-Commerce for Online Printing Services Nur Izhatie Aisyah Ishak; Nahdatul Akma Ahmad
Journal of Information System and Informatics Vol 5 No 2 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i2.502

Abstract

GoPrintBot is an innovative endeavor focused on creating an interactive e-commerce chatbot tailored specifically for online printing services. The primary objective is to enhance the customer experience by offering a seamless and efficient ordering process, eliminating the need for customers to navigate complex websites or wait for customer service representatives. This study addresses common issues encountered in traditional e-commerce platforms, including unintuitive navigation, ineffective search and filter systems, and slow response times for customer inquiries. The proposed solution involves developing a chatbot system that will revolutionize the online printing industry, significantly improving the customer experience and operational efficiency. The methodology employed encompasses comprehensive requirements gathering, followed by the design and development of the chatbot system using established System Development Life Cycle (SDLC) methodologies. GoPrintBot serves as a prototype, showcasing the potential of chatbots to streamline the online printing process and provide personalized and efficient services. The findings of this study have significant implications for businesses that prioritize customer satisfaction and aim to optimize their online printing services.
Co-Authors Azaliza Zainal Fadia Razali Fariza Hanis Abdul Razak Haily Liduin Koyou Noor Hidayah Azmi Nur Farhanum Abdul Aziz Nur Izhatie Aisyah Ishak