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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI International Journal of Management Science and Information Technology (IJMSIT)
Genita Lumintang
Universitas Sam Ratulangi
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh kualitas kehidupan kerja dan motivasi terhadap terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel intervening pada hotel swiss bell maleosan manado Kimico. P Mengko; Lucky Dotulong; Genita Lumintang
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 11 No. 1 (2023): JE. Vol 11 No 1 (2023)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (585.013 KB) | DOI: 10.35794/emba.v11i1.45300

Abstract

Salah satu faktor yang mempengaruhi tingkat keberhasilan suatu organisasi yaitu kinerja karyawannya. Agar aktivitas manajemen berjalan dengan baik, maka perusahaan harus memiliki karyawan yang berpengetahuan serta usaha untuk mengelola perusahaan seoptimal mungkin sehingga kinerja karyawan dapat meningkat. Peningkatan kualitas kehidupan kerja diperlukan untuk menciptakan kepuasan kerja sebagai pemicu dan pembentuk kinerja karyawan yang baik dan berkualitas. Tujuan dari penelitian ini yaitu untuk mengetahui pengaruh kualitas kehidupan kerja dan motivasi melalui kepuasan kerja pada Hotel Swiss Bell Maleosan Manado. Populasi dalam penelitian ini adalah karyawan Hotel Swiss Bell Maleosan Manado, yang berjumlah 162 orang. Besarnya sampel yang digunakan dalam penelitian ini menggunakan rumus Slovin adalah 62 responden. Metode penelitian menggunakan metode analisis jalur. Hasil penelitian ini menunjukkan bahwa: (1) kualitas kehidupan kerja berpengaruh terhadap kepuasan kerja pada Hotel Swiss Bell Maleosan Manado, (2) motivasi tidak berpengaruh terhadap kepuasan kerja pada Hotel Swiss Bell Maleosan Manado, (3) kepuasan kerja berpengaruh terhadap kinerja karyawan pada Hotel Swiss Bell Maleosan Manado, (4) kualitas kehidupan kerja berpengaruh terhadap kinerja karyawan pada Hotel Swiss Bell Maleosan Manado, (5) motivasi berpengaruh terhadap kinerja karyawan pada Hotel Swiss Bell Maleosan Manado, dan (6) kualitas kehidupan kerja dan motivasi berpengaruh terhadap kinerja karyawan melalui kepuasan kerja pada Hotel Swiss Bell Maleosan Manado. Kata Kunci: Kualitas Kehidupan Kerja, Motivasi, Kepuasan Kerja, Kinerja Karyawan
Synergistic Effects of Transformational Leadership and Work Environment on Employee Performance in the Hospitality Industry in Manado Helni Desty Yanice Lagarense; Merinda Pandowo; Genita Lumintang; Irvan Trang
International Journal of Management Science and Information Technology Vol. 6 No. 1 (2026): January - June 2026
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i1.7040

Abstract

This study examines the synergistic effect of transformational leadership and work environment on employee performance in the hospitality industry in Manado City, focusing on Aston Manado Hotel and Roger Hotel Manado. A quantitative approach was employed using a purposive sampling technique, involving 77 permanent employees (42 from Aston Manado Hotel and 35 from Roger Hotel Manado) as respondents. Data were analyzed using multiple linear regression with SPSS 26. The findings reveal that transformational leadership has a positive and significant effect on employee performance (β = 0.451; t = 7.431; p < 0.001), while the work environment also exerts a positive and significant effect on employee performance (β = 0.343; t = 6.103; p < 0.001). Simultaneously, both variables explain 64.1% of the variance in employee performance (R² = 0.641; F = 66.03; p < 0.001). These results confirm a synergistic relationship between transformational leadership and the work environment, indicating that their combined influence on employee performance is stronger than their individual effects. The study provides practical implications for hotel management by highlighting the importance of strengthening transformational leadership competencies, particularly in inspirational motivation, individualized consideration, and employee empowerment, as transformational leadership emerged as the strongest predictor of employee performance. Hotel managers are encouraged to implement structured leadership development programs, regular coaching sessions, and performance feedback mechanisms to enhance employee engagement and productivity. Furthermore, organizations should invest in improving both the physical work environment, including workplace facilities, safety standards, and employee comfort, and the psychological work environment through effective communication, teamwork, and organizational support. Given that transformational leadership and work environment jointly explain 64.1% of employee performance variance, hotel management should adopt an integrated human resource strategy that simultaneously develops leadership quality and workplace conditions. Such initiatives can improve employee productivity, service quality, guest satisfaction, and overall organizational performance in the hospitality industry.
Co-Authors Helni Desty Yanice Lagarense Irvan Trang Kimico. P Mengko Lucky Dotulong Merinda H. Ch. Pandowo