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All Journal International Journal of Management Science and Information Technology (IJMSIT) Jurnal Ilmu Pariwisata Hospitaliti
Helni Desty Yanice Lagarense
Sekolah Tinggi Ilmu Pariwisata Manado
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Synergistic Effects of Transformational Leadership and Work Environment on Employee Performance in the Hospitality Industry in Manado Helni Desty Yanice Lagarense; Merinda Pandowo; Genita Lumintang; Irvan Trang
International Journal of Management Science and Information Technology Vol. 6 No. 1 (2026): January - June 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i1.7040

Abstract

This study examines the synergistic effect of transformational leadership and work environment on employee performance in the hospitality industry in Manado City, focusing on Aston Manado Hotel and Roger Hotel Manado. A quantitative approach was employed using a purposive sampling technique, involving 77 permanent employees (42 from Aston Manado Hotel and 35 from Roger Hotel Manado) as respondents. Data were analyzed using multiple linear regression with SPSS 26. The findings reveal that transformational leadership has a positive and significant effect on employee performance (β = 0.451; t = 7.431; p < 0.001), while the work environment also exerts a positive and significant effect on employee performance (β = 0.343; t = 6.103; p < 0.001). Simultaneously, both variables explain 64.1% of the variance in employee performance (R² = 0.641; F = 66.03; p < 0.001). These results confirm a synergistic relationship between transformational leadership and the work environment, indicating that their combined influence on employee performance is stronger than their individual effects. The study provides practical implications for hotel management by highlighting the importance of strengthening transformational leadership competencies, particularly in inspirational motivation, individualized consideration, and employee empowerment, as transformational leadership emerged as the strongest predictor of employee performance. Hotel managers are encouraged to implement structured leadership development programs, regular coaching sessions, and performance feedback mechanisms to enhance employee engagement and productivity. Furthermore, organizations should invest in improving both the physical work environment, including workplace facilities, safety standards, and employee comfort, and the psychological work environment through effective communication, teamwork, and organizational support. Given that transformational leadership and work environment jointly explain 64.1% of employee performance variance, hotel management should adopt an integrated human resource strategy that simultaneously develops leadership quality and workplace conditions. Such initiatives can improve employee productivity, service quality, guest satisfaction, and overall organizational performance in the hospitality industry.
PENGARUH KUALITAS PELAYANAN, STRATEGI PEMASARAN DAN FASILITAS TERHADAP KEPUASAN TAMU DI HOTEL GRAN PURI MANADO Sony Wijanarko; Helni Desty Yanice Lagarense; Meylita Laikun; Tesalonika Kaunang
Jurnal Hospitaliti Vol. 4 No. 2 (2025): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

This study aims to examine the effect of service quality, marketing strategy, and facilities on guest satisfaction at Hotel Gran Puri Manado. The research employed a quantitative approach using a survey method, with data collected from 30 hotel guests as respondents. Data were obtained through a structured questionnaire measuring guests’ perceptions of service quality, marketing strategy, and facilities in relation to their overall satisfaction. The data were analyzed using multiple linear regression analysis. The results indicate that service quality, marketing strategy, and facilities have a significant effect on guest satisfaction at Hotel Gran Puri Manado. Among these variables, marketing strategy and facilities emerge as dominant factors influencing guest satisfaction. The findings of this study provide practical implications for hotel management, emphasizing that continuous improvement in service quality, effective marketing strategies, and adequate facilities is essential to enhance guest satisfaction and maintain competitiveness in the hospitality industry.
Pengembangan Pariwisata Budaya Berbasis Kearifan Lokal Mandullu’u’ Tonna Dan Pemberdayaan Masyarakat Di Kabupaten Kepulauan Talaud, Sulawesi Utara Efraim Laluas; Helni Desty Yanice Lagarense; Ruslani
Jurnal Ilmu Pariwisata Vol. 4 No. 2 (2025): Jurnal Ilmu Pariwisata
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

This study examines the potential and development strategies of cultural tourism based on local wisdom through the Madulu’u’tonna Festival in the Talaud Islands Regency, North Sulawesi Province. Despite being classified as a less-developed region, Talaud possesses rich and distinctive cultural traditions that offer significant potential as alternative tourism attractions. This research adopts a qualitative method with an ethnographic approach, employing field observations, in-depth interviews, and Focus Group Discussions (FGDs). Data analysis is guided by the 4A framework—Attraction, Accessibility, Amenity, and Ancillary—to assess opportunities and constraints in developing the Madulu’u’tonna Festival as a cultural tourism asset. The findings indicate that the festival embodies profound spiritual, social, and economic values for the local community and demonstrates strong potential to evolve into a flagship cultural tourism event. Nevertheless, inadequate infrastructure and limited promotional capacity remain major challenges. The novelty of this study lies in its integrative and holistic approach, which links local wisdom with community-based tourism development while proposing a cultural preservation model that prioritizes local empowerment and the strengthening of regional cultural identity.
Co-Authors Efraim Laluas Genita Lumintang Irvan Trang Merinda H. Ch. Pandowo Meylita Laikun Ruslani Sony Wijanarko Tesalonika Kaunang