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All Journal Jurnal Ilmiah Manajemen Kesatuan Eduvest - Journal of Universal Studies
Slamet Santoso
Universitas Muhammadiyah Ponorogo, Indonesia
Aerospace Engineering Computer Science & IT Economics, Econometrics & Finance Health Professions Neuroscience Social Sciences

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The Influence of Health Worker Services on Patient Satisfaction with Islamic Spiritual Concepts as a Moderating Variable Afip Sultoni; Slamet Santoso; Riawan Riawan
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 2 (2026): JIMKES Edisi March 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i2.5132

Abstract

Quality healthcare services not only emphasize technical medical aspects but also consider empathy and patients’ spiritual values. In Indonesia, where the majority of the population is Muslim, Islamic-based healthcare services play an important role in shaping patient satisfaction. This study aims to analyze the effects of healthcare staff services, service quality, and healthcare staff empathy on patient satisfaction, with Islamic service as a moderating variable. This study employed a quantitative approach with a cross-sectional design involving 100 outpatient respondents. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS software. The results indicate that healthcare staff services, service quality, and healthcare staff empathy have positive and significant effects on patient satisfaction. Furthermore, Islamic service was found to strengthen the relationships between these variables and patient satisfaction. The discussion highlights that integrating Islamic values into healthcare services enhances patients’ holistic service experiences. This study concludes that professional, empathetic, and spiritually grounded healthcare services play a crucial role in improving patient satisfaction.
Analysis of Regional and Income Disparities in Nganjuk Regency: A Study Based on the Williamson Index and Gini Index Berliyan Berliyan; Rochmat Aldy Purnomo; Yeni Cahyono; Slamet Santoso; Sayid Abas
Eduvest - Journal of Universal Studies Vol. 5 No. 3 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i3.50901

Abstract

This study addresses the issue of identifying regional disparity analysis, specifically to provide an overview of the level of development disparity in Nganjuk Regency in relation to welfare levels. By examining the income disparity of the population across regions, we can gain insights into the performance success of the economic development in Nganjuk Regency. This can serve as a foundation for future regional economic development planning. The research method employs descriptive analysis using secondary data from the Central Bureau of Statistics (BPS) of Nganjuk Regency, East Java Province, and Indonesia. The calculations of inter-regional income inequality through the Williamson Index and inter-household income inequality through the Gini Index both conclude that there is a rising trend of income inequality in Nganjuk Regency from 2022 to 2023. This increase in income inequality may be attributed to the economic slowdown in 2023, which impacts both regions and income groups, thus exacerbating disparities between regions and among individuals/households.
Co-Authors Afip Sultoni Berliyan Berliyan Choirul Hamidah Riawan Riawan Rochmat Aldy Purnomo Rosyida Wahyuningsih Sayid Abas Yeni Cahyono